Motel One Berlin-Upper West
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Very good
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Alles Super !!!!
Really unhappy with the customer service and the experience we had at the reception. After getting the keys and going up to the room, we heard sounds from the room and could not open the door. We thought the sound is coming from other rooms and still tried to open the door. Upon opening the door we encountered two people having sex in our room!! We went down and informed the receptionist, he did not apologize and said it must have been the system or something else and gave us another room. I find his attitude very problematic, he could have at least apologized let alone offering us something as a sign of good will and good customer service. He acted as if walking in people’s room having sex is normal and ok in a hotel, I wonder what those people think and if they felt safe afterwards having someone opening their door. Adding to that, when checking in at the beginning he asked my name and I had to repeat it 3 times for him to understand (I don't have a European last name) and then asking my partners name (German last name) he said it would have been easier if it was under their name and not mine and he thought he is being funny! Very disrespectful and problematic! I would not book Motel one again and would not recommend it to any one else, such a shame! Thanks, Sahar Shamssharif
I have been Upper West many times. I enjoy coming back through the years! The breakfast and room just the way I like it. No complaints.
Excellent location, clean rooms, and generally friendly staff. However, one aspect that was entirely unacceptable was the rooftop terrace – which had been prominently advertised. The bar area was consistently understaffed or appeared to be poorly managed. Wait times for placing orders – and for those orders to be delivered – routinely exceeded ten minutes. Additionally, large portions of the terrace were often closed off with the explanation that there was not enough staff available. The terrace also lacked basic amenities such as sun umbrellas, making it extremely uncomfortable to sit there under direct sunlight. Another disappointing aspect: in the evening, guests are met at the main entrance by a sort of bouncer, tasked with screening external visitors. This creates an unwelcoming atmosphere – especially when the staff member is seen smoking and casually chatting with friends, acquaintances, or relatives.
Alles super
We stade 4 nights. Only had one day with service, because the staf came so early( 08.30) and woke us up, so we told them not to come in
alles super
Everyone, from the reception team to housekeeping, was helpful and friendly. I’d like to thank Michelle in particular for her genuinely warm smile. The terrace experience also added great value. As a guest who frequently chooses your properties, I want to share something in a friendly spirit and without naming anyone: while the terrace bar staff were generally very friendly, one of them (whose name I won’t mention) behaved noticeably coldly each of the four evenings I visited. I don’t like to be prejudiced about such things, but after four visits you can be sure. I don’t want to single them out and create a negative experience for them, but I think you’ll be able to guess who it is. It’s clear they need a bit more training and orientation. Other than that, everything was as it should be.
Perfect location and nice rooms
Good location with an amazing view from the roof top terrace.
Highlight Absacker in der Bar
A very nice room, with a fantastic view.
Room and the bed was great. Reducing a couple of points because the TV screenshare didn't work in my room and the room is quite cramped (small).
The hotel chose a wonderful room on the top floor for us. The staff at the reception desk was proficient, always friendly and helpful. The location of the property is great with easy access to public transportation at the Bahnhof Zoo.
Very clean and friendly staff
Lovely basic clean room.
Fantastic location with all the customary Motel One standards of cleanliness, great customer service and a World Class selection of Gin's at the bar. Front desk staff were top notch.
Tolles Team
Very nice and attentive staff, easy and quick check-in, clean, spacious and comfortable room with a great view - and all of this in an an excellent location,
Always a pleasure to stay there. A beautiful room on the 18th floor with an excellent view. I loved it! Best, Axel
Very small room with more or less no opportunity to leave our luggage somewhere. Recommended, if you only go there for sleeping.
third day has been unacceptable expensive!
Motel One Upper West ist immer top
Enjoyed the view Storage space tiny - nowhere you could put T-shirts / sweaters flat
War i.o.
If the AC had been working in our room I would have given you 10 points. Our room was too hot and poor air quality.
Motel one, da weiß man was man hat!
alles war tip top
Lovation is 10, breakfast and space is 7, bar is confusing, tales much to Long to be serviced, up to 15 Minutes to wait for a drink.
Floor # 9 , Room 58 Just below the dining room Lots of food cart noise
alles gut
Well-located and suitable for travellers needing to be near centre of city
Perfect location and as always great service at 😊
Overall very good. I arrived slightly before the due check-in and was told my room was not ready yet. I waited half an hour and went back to reception to be told still not ready, though can give you another room. I feel the first receptionist should have offered this initially. The hotel is well located and, while the rooms are quite small, they are well appointed, nice bathroom and very comfortable bed. Very quiet over night. My second visit and will always return here.
Overall good experience, very nicely cleaned rooms, good breakfast. A fridge and maybe one or two square meters more in the room would not hurt. Maybe there are other options for 1 person other than what i booked.
Alles super!!
Nice Hotel with perfect location
I love the location and the room. The breakfast is also ok but it can be improved. I had an accident in the room. I was given a PWD room which I love because its big. Only the the dor handle of the bathroom is weird because its not located near the edge of the door but its near the center of the door. So when I pulled the door with a force because its big and heavy, the edge of the door hit my face, causing almost an inch wound on my eyebrows. I went to the manager and complained the weird location of the door handle. If the handle is located close to the edge, the accident will not happen. The manager was not sympathetic. He lacks the customer service oriented gestures. He offered free breakfast, but I said that my room has breakfast already. So he gave me one drink coupon. I told him that I am not after anything, but to provide me the medicine or wound ointment. He said that they don't have and they will not ask a staff to go out and get a wound ointment for me. I was very disappointed with how the manager handled my situation. He did not even ask how am I doing, or If I need assistance to get to a hospital.
Thank you for the free upgrade and the excellent service.
Excellent location
Great location, Fantastic view, Friendly staff, Stylish and tidy room. The bar on the 10th floor is great. Only niggle is the bathroom fogs up badly, despite having an extraction vent.
This was my first experience with Motel One and I was rather delighted. Well furnished with some special touch , clean, well isolated from the noise, friendly staff, breakfast was OK. I was in Berlin and I must say the view during the breakfast time was amazing. I took motel One to my favorites
alles Super
Alles Gut ...
Good hotel for a fair price. You know what you get if you choose Motel One. Room for improvement in the check-in process, it feels as this is done faster in other hotels.
Motel One Berlin Upper West is just perfect for Value for Money. It has the perfect location in this jungle of Berlin.
I've had problems with my room key and the temperature in my room was really cold. I was a guest for three days but didn't achieve it to be comfortably warm, plus the bedding was for summer? But the views were great, room was clean and the staff was very friendly!
Nice location and rooms. The pillows were way to hard for my liking and the duvet was also very compact. Great Breakfast. The receptionist made a big number of that he would out me in a corner Room so that I would have More space Since staying multiple Days. When I finally got to my Room it was of course not a corner Room:). Did not care so stayed there but don’t overpromise and don’t deliver, better to be happily surprised. Otherwise great stay.
Very good experience for a stay of 3-4 days, excellent location, very pleasant and competent staff, good idea to place the lively bar and terrace on the 10th floor in the middle of the 18-floor hotel...... the only reason I can't award 10 points is that the rooms are very cramped, too small for comfort, and that there is no room, no drawers, for one's clothes which have to stay in your suitcase.
Alles top - bestens. DANKE
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Location and surroundings
A TOUR OF BERLIN’S DISTRICTS
Explore the districts of Germany's capital on this tour from Mitte to Charlottenburg.
Hotel Berlin Upper West
This year's Oscar for the best hotel design goes to: Motel One! Just a stone’s throw away from Ku'damm, KaDeWe, the Kaiser Wilhelm Memorial Church and the Zoo Palace, our Motel One Berlin-Upper West will take you on an exciting journey through the history of cinema. Authentic copies of film props, Golden Bears and old cameras meet the elegant style of our design hotel. Unwind in our golden bar after a long day, admire the picturesque view over the capital from our roof terrace, or experience a private screening in our own cinema lounge.
The design of our super-modern rooms is inspired by the works of celebrity photographer Jim Rakete, who photographed famous German actors in important locations around the hotel exclusively for Motel One. Elegant furniture by Baxter complete the design of the Motel One Berlin-Upper West.
The excellent location right at Kurfürstendamm and the Berlin Zoo make the hotel perfect for an extensive discovery tour of the city. Business travellers benefit from excellent connections to the central station, Messe exhibition grounds and the airport. Book your affordable room at Motel One Berlin-Upper West … and action!
