Motel One Newcastle
What our guests say
Very good
Overall rating from 3,210 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.4 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.1 of 10
The hotel was lovely. Classy, great entrance and I liked my experience. Easy to get to rooms from lift too. However, room was not cleaned properly. Toilet seat was dirty, as was the shower and bathroom area. The cleaning would be the area of improvement, especially in the bathroom
Overall a positive and enjoyable stay. We encountered a few issues on arrival but the staff were very friendly and helpful. The TV in our room would constantly lose signal which was frustrating. The staff helped us twice to make it work, but the TVs could do with an upgrade to avoid this happening. The room we had was quite small and would stay at an uncomfortably hot temperature, even with the ac turned down the lowest. The staff helped us with this by providing a fan which was appreciated. There were no water glasses provided in the room so we had to ask at the bar for some. Overall it was an enjoyable stay and the staff were always happy to help with any issues, but it would have been a nice gesture to have a drinks discount or some gesture to apologise for the minor inconveniences.
Lovely hotel in quiet location at heart of city centre. Friendly/efficient staff on Reception. Amazing staff in bar. Our go to hotel when staying in Newcastle
Very hot in the room didn’t sleep and was told the heating system only allows temperature according to the outside temperature, it was 8 degrees outside
Excellent location and great value for money. Staff were very friendly. I’m not sure about the “don’t clean the room” option card for the door as towels don’t need to be changed if remaining hung up and bed doesn’t get changed often.
The lobby of the hotel is nicely designed & very spacious. Although I did not arrange breakfast, from what I could see it looked extensive & good quality. Check in was swift and efficient. Unfortunately this is where the good points end for me. I had high hopes for the room after seeing the lobby. On entering my room it resembled that of something from prisoner cell block H. Small, bland, with virtually no furniture to speak of. Carpets were dark, lighting poor & the view from the window resembled something from post war Russia, charming it was not! The bathroom by contrast looked reasonable and modern, but nothing special. In my opinion this hotel did not offer value for money due to this fact. For only £12 more Newcastle offers very significantly better accommodation in close proximity. I'm pretty well travelled & stayed in hundreds of hotels over the years, so know the difference between good & bad I think. I shall not be returning to this particular hotel. The rooms really need to be upgraded to match the ambiance of the lobby. This then, could be considered good value in my books.
Great hotel, excellent value. Nicely refurbished, excellent bar area, super friendly staff. Delicious continental breakfast. Only complaint is lack of air con as room was very hot - and it’s only April and not particularly warm weather. Would not stay in summer here for that reason but otherwise a great hotel. Best hotel wifi I’ve ever had!
Spotlessly clean friendly staff excellent location but …..no water pressure on the shower so consequently ineffective and basically unusable
This is our first time staying with you guys and what an absolute fantastic choice it was!!! The motel was perfect in every single way - location was 10/10 with everything walking distance, very clean rooms with everything you need including a really good hairdryer, friendly helpful staff & a good night rest!!! Definately will book with you again & Definately recommend this motel ⭐️⭐️⭐️⭐️⭐️🤗
Easy check-in, check-out, room was cleaned and comfortable, customer service very good, great location.
The check-in was a bit hectic and I got snapped at when I mentioned that I’d already paid for my room, was told, “Yes I know but I’m training somebody!”. So that was great. Lovely building, nice location and everything was spotless. Happy with the room and facilities until it became apparent that our room was feet away from the staff smoking area. So the majority of the stay was spent opening and closing the window whenever staff (which they did very regularly) went there. The smoke and noise really ruined the stay. Politely mentioned it at check-out and got told that it was probably a nearby business (don’t really appreciate being lied to or having my intelligence insulted). Wrote an email yesterday which has been ignored. So will not be staying again.
Everyone was very pleasant and helpful. Did not like the cups in the bedroom - could they be china cups please. One of the best breakfasts Ive had.
Good value for money for one person staying one night
Hotel and staff were lovely however the air conditioning was not the best and we were extremely hot during the night
Staff are helpful and really friendly! Rooms nice and clean and bar and chill areas are lovely.
no problems courteous staff very helpful . motel very very clean thank you .
Everybody went above themselves to help.
The location of the hotel is excellent. The staff were extremely good. The room was adequate, but far too hot and the temperature system made no difference.
Really nice hotel right in centre we have used this one a number of times. Pleasant staff and good accommodation
Helpful reception staff. High standard of room fixtures and fittings
We have stayed at Motel One Newcastle many times over the years. It is a good base for town as it’s within easy walking distance of pretty much everywhere. The rooms are, like all Motel One hotels, functional but the bed was comfortable & the room was clean and tidy. The only downside was the flush on the toilet was very stiff and the water from the shower was very hot despite turning the temperature gauge down to zero! I was disappointed the European TV channels were not functioning. However, for what you pay for the stay it’s good value and it’s very likely I will book again in the future when I return to Newcastle.
A great place to stay and an ideal location Staff were so friendly. Room could have done with a bit of attention- dirty wall next to the bed and carpet stains but these are minor things as everything else was great. Bathroom good bed was comfy Bar downstairs was great
Lovely hotel in a great location. Very clean. Friendly helpful staff. Only downside was there’s no privacy in the rooms when the curtains are open, voile at the windows would be an idea as rooms opposite can see into the room. So had to close curtains/use lights when changing and getting ready to go out.
Excellent location, comfy room, friendly staff.
Really love room, staff were really helpful and friendly, great location and already booked to return again next month!
An excellent stay with friends. Extremely helpful and friendly staff.
Welcoming staff. Clean room. Comfortable bed. Good location. Excellent price
Excellent service, clean hotel room.
Great. Location super. Staff very welcoming.
I have been away with work and project for a while, and returning to Motel One this week felt like a home from home. As ever, the staff were friendly, and the hotel just as welcoming, clean, warm and comfortable as ever.
Booked last minute and could not fault this hotel, staff are extremely friendly and perfect central location with quiet rooms.
Lovely welcoming atmosphere, all staff where friendly and keen to help when needed. Room was clean, tidy and had everything we needed (we obly stopped 1 night) but could of easily stayed longer. Even woth it's location in the party part of Newcastle the room was very quite and nothing could be heard from outside
Very professional staff, excellent location, lovely room. Always try to get back if in town,
This is the third time we have stayed this year and the fact upgraded was disappointed with the room as it was a basic standard room which the air conditioning did not work so the room was very hot. Very disappointed as upgraded for this exact reason.
Great location staff were friendly and helpful will definitely stay again
Absolutely amazing hotel ! Friendliest reception upon arrival couldn't be more helpful and friendly then the bar staff were absolutely brilliant
The staff are all lovely and very helpful. We found a hair on the bed and we asked for our room to be cleaned and new towels and toilet roll etc on the second day and that didn’t happen. Overall nice stay. Carpets really need updated and or/cleaned. They are pretty Doty looking
A comfortable room in a lovely hotel friendly and accommodating staff.
Best location in Newcastle. Stayed here 3 times staff are professional & friendly hotel is lovely inside great bar area & outdoor seating area.
The room was very warm and air con did not seem to be blowing cool air. Room was small with no wardrobe or drawers. Okay for 1night but not ideal for a longer stay.
We recently stayed at Motel One Newcastle for one night while visiting the city to see a show, and it was a great experience overall. The location is fantastic—right in central Newcastle, making it really easy to find and perfect for getting around. Everything we needed was within walking distance, which made our short stay even more convenient. The hotel itself was clean, modern, and well-maintained. Our room was a good size, as was the bathroom, and everything felt comfortable and thoughtfully laid out. The room included all the amenities we needed for a short stay, although a fridge would have been a nice addition. One of the highlights was the bar area, which had a lovely atmosphere and very reasonable prices—ideal for a relaxed drink before or after heading out. The staff were also friendly and welcoming throughout our stay, which made a big difference. Overall, we had a really pleasant stay and would definitely recommend this hotel to others. We’d happily stay here again on our next visit to Newcastle.
Certain rooms need up dating , your air con in the hotel on put out heat even on lowest setting
Great experiance once again.
We stayed at Motel One for 3 nights. The room was small but was adequate for our needs. We arrived akte in the evening, check in was seamless. Upon entering the room the toilet was dirty but nothing flushing couldn't fix. We didnt avail of the breakfast but there were plenty of options
Everything was fabulous, but for the room temperature. It was far far too hot in our room even with the window open all day and night. There was no option for air-conditioning to help with the problem
Great value. Very convenient fot Theatre Royal.
I didn’t notice any fish items in the breakfast. Everything else exceptionally good.
Excellent location for my needs. Excellent midweek prices. Fabulous staff. Good rooms with comfortable beds.
Very well designed and comfortable rooms with very helpful and friendly staff. The hotel was calm and relaxing and excellent value for money .
Clean, good location, great price and the staff was lovely. Liked the free WiFi. Thanks a lot.
Gallery
Everything you need at a glance
- Tea and coffeeIn-room preparation facilities
- Free WiFiThroughout the premises
- Arrival and departureCheck in 3pm/check out midday
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Pets welcomeContact the hotel directly
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One
- Room size 14 m²
- French box-spring bed (140 cm)
- In historic building
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Special One
- Queen-size box-spring bed (160 cm)
- In historic building
- Seating
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Wardrobe
- Room size 18 m²
- Some with view over the historic city centre
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
