Motel One Newcastle
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Very good
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Great staff , nice clean open welcome environment
Very convenient location close to Newcastle centre. Room was clean and quiet. Staff was very friendly and helpful. Breakfast was varied and delicious. Definitely, I would book this hotel again if I ever to to Newcastle.
It was recommended highly by a friend and wasn't so sure, but when I booked it and got there it was fantastic really amazing.
Really nice hotel! On one hand basic, but basic done very well and stylishly! Room extremely quiet considering the hotel placement in town. Extremely clean and comfy bed. Overall ambience of the hotel made you feel relaxed as soon as you enter the front door!
First impressions it was a lovely hotel. Check-in was efficient and friendly. Rooms are small but spotlessly clean with the amenities you need.
5 only due to Staff being unfriendly almost showing contempt for guests. Even upon arrival
Hotel was lovely, easy to check in and out- all staff that we spoke to were wonderful and cocktails in the bar were delicious. Bed wasn't overly comfy but that is personal preference. Bathroom was gorgeous with an amazing shower. It was rather loud at night despite being on the fourth floor, bottle bins being emptied in the early hours of the morning but overall a great experience and we would book again.
I was generally happy with the overall stay. Though I was shocked to find that many friends also staying had paid a quarter of the price we had paid.
Hotel internal look very nice. Staff very friendly and welcoming. Room good size, bed very comfortable. Location absolutely fantastic. Continental breakfast good 👍. Overall great stay, would certainly stay again. Highly recommended
I recently visited Newcastle for the first time, and choosing this hotel made my trip so much more enjoyable. The location was absolutely perfect, right in the heart of the city, which meant I could easily explore shops, restaurants, and attractions all within walking distance. Being so central added a lot of convenience and really enhanced my stay. On top of that, the hotel was very reasonably priced and offered excellent value for money. It’s not often you find somewhere that balances cost, comfort, and quality this well. What stood out above everything else, though, was the outstanding staff. From check-in to check-out, every member of the team was professional, welcoming, and attentive. They worked efficiently while still making sure guests felt comfortable and valued, which created a warm and inviting atmosphere throughout my stay. I especially want to highlight Amber, one of the managers, who was incredibly professional and attentive. She made sure everything ran smoothly and went out of her way to be supportive and approachable, which really made a difference. I also want to mention Jordan, who was equally impressive. While I was at the bar, he took the time to chat with me, making me feel very welcome. He also gave me some great recommendations for places to eat and drink in Newcastle, which made my trip even more memorable. Overall, the fantastic location, value for money, and exceptional service from Amber and Jordan made this a stay I’ll always remember.
I had a comfortable and enjoyable stay at Motel 1 in Newcastle. The location is excellent for the city centre, the staff were friendly and helpful and my room was comfortable and quiet.
Great location for shops, bars, theatre etc. Very clean and comfortable. Staff very helpful.
Welcoming and helpful staff all over. Rooms are on the small side but perfect for what was needed for our stay. Great location in the city
Great straightforward accommodation. Newly and tastefully decorated with super-comfy beds.
Really friendly staff and well worth the money
Room, facilities and staff excellent.
Lovely, clean central hotel with friendly staff.
Excellent room, location and staff.
Our first experience of Motel One and it will not be our last - well designed rooms especially for a disabled guest. Would thoroughly recommend as well for the very competitive prices
Great hotel. Good central location. Friendly and helpful staff. Very clean and very quiet room. Good bar and lounge area. Great value for money.Would definitely recommend
Bar area nice .Breakfast in the morning value for money everything was clean and homemade. Staff friendly bar and reception great . Found out in the morning the mattress under the covers was urine stained after we had already slept in it . some stains on the floor as well but no issues with the actual bedding and bathroom . Guests were also complaining when checking in about cleanliness. Hotel was great up untill we found the mattress with is a shame.
Hotel looks great, staff attentive room was clean, simple and comfortable. Nice bed. bathroom clean. Will come back again.
Fantastic hotel. Staff friendly, helpful and professional. Rooms comfortable and beds superb. Overall excellent.
Lovely hotel spacious room and comfy bed excellent sleep
We didn't even stay as the hotel was dirty, and the doors didn't lock properly and it was unsafe. Staff were very nice and accommodating and apologetic, but the hotel beyond the ground floor felt like a hostel. Carpet was dirty and not vaccumed, pillowcases had holes in. Doors were broken and did not lock. We left as it wasn't safe or clean, and we're left with nowhere to stay.
had to check out without staying as doors were broken, and felt unsafe, rooms were not clean, and up to standard.
Thank you Rachel
Position
Good morning, I hope this message finds you well. I am writing to provide feedback regarding my recent experience during my stay at your hotel. Upon my arrival, I checked in without being asked for identification, which concerned my. When I tried to use my key card to access my room, it did not work. I went back to the front desk and spoke with Enzo, who informed me that he would need to accompany me upstairs to "see for himself" regarding the key issue. This made me feel uncomfortable, as I had just expressed that the key was not functioning. When we arrived at my room, Enco confirmed that the key card was indeed not working. He then mentioned that he would bring a new key and slide it under my door. This made me feel uncomfortable with the situation overall as a single women stay at a hotel alone. As it reinforced a sense of lack of security in the process. Ultimately, due to these safety concerns and discomfort, I decided to check out promptly and find accommodation at another hotel. I believe that safely and comfort are paramount in hospitality, and this experience left me feeling uneasy. I hope you will take this feedback constructively and consider ways to improve the check-in process and enhance guest security. Booking ID: 835316148 Check in/out: Aug 22, 25 Thank you, Njeri
I travel more then average and between the staff and the room I am amazed that I have not found your hotels before.definitely will look for you first.
Have stayed several times before and had good time. This time was bad experiennce.... unfriendly/rude arrival experience. Staff unengaging. Life out of order. Room average. Never again!
I stay at motel one 4or5 times on average each year≠ver disappointed with the cleanliness &high standards of the rooms,&the staff are very friendly &helpful, from the reception staff to the bar staff&housekeeping staff.Id recommend Motel One to anyone looking for a few days break in Newcastle.
Clean and value for money.
The most beautiful reception area/bar the whole theme of downstairs is stunning. Breakfast was really nice. Unfortunately the rooms do not marry with downstairs. Ugly painted wood chip, grubby carpet and a strange smell. We joined motel one club and received a free bottle of water, but we had to go to the bar and get our own, it just seemed ridiculous as to why it wasn't just put in our room. When we went downstairs for breakfast the outside areas had not been cleaned from the night before
Brilliant hotel , clean , efficient and welcoming. All in a great location at good prices
room design poor. No where to hang clothes apart from over the mirror
The public areas were great - the reception was among the best that we have ever had and we have stayed in a lot of hotels: friendly, infomative and welcoming. We travelled with our dog ( one of the main reasons for choosing Motel One) and the map of dog walking areas in the vicinity and dog-friendly restaurants was a nice touch. On the downside, the room we had on the second floor was small and basic (very little storage - no glasses/cups and rather odd plastic beakers, one bedside light didn't work due to a bulb and the door mechanism (old) didn't give confidence that it was secure - also the first key cards we were given didn't work and we had to return to reception to have the issue sorted). The en-suite was good and the hand wash, shower gels and towels were lovely so we didn't quite understand why this kind of quality couldn't have been extended to the whole room.
Fab stay again , Thankyou.
A great central hotel, clean & comfortable with helpful & friendly staff. I would use the hotel again.
First time staying here. Very warm welcome from the reception team. Nice cosy room with a comfy bed. Only bad thing was the beer selection. Oh and my old fashioned was not good.
Overall the hotel was nice and the staff were excellent and got us checked in early. The downstairs of the hotel is really fresh and modern. When you get to the rooms that changes. They were quite small, carpets needed changing and the walls are wood chip. The room was very clean and the bathroom was great. As was the bed that was very comfortable. It’s a shame as the hotel is in a great location, really central and close to all major attractions and the metro. I wouldn’t stay again based on the room as it is just not what I expect when staying in a hotel, however I can’t fault the staff.
Unfortunately there was no hot water in the room which wasn’t ideal getting ready for a wedding reception. I reported it twice and have emailed so awaiting a response.
This was my second time staying in the hotel. The hotel is absolutely stunning, vert high standard of cleanliness and the staff are very friendly. The rooms are well presented, clean. Tea and coffee available as well as a hair dryer. I would definitely recommend this hotel.
A very nice hotel, very clean, staff friendly and room we stayed in was lovely overall would stay again
Our room was 116 and the private room next door was so loud. Every 5 minutes the door banged shut and shuddered the whole wall the bed was on so it woke us up every time
Absolutely excellent, great hotel in a great location
Location,bar& breakfast all good. Room fine but toilet once flushed ran for hours after.would have mentioned to reception but asked to drop key in express,as busy with luggage
Great bar, lovely room, great location
Excellent stay, fantastic motel and great price! In the city centre yet so relaxed. Every member of staff was so friendly and welcoming. Room facilities were really good, had such a lovely stay and would recommend to others. Will definitly book again at motel one.
Lift out of order and very expensive for a room only
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Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
