Motel One Manchester-Royal Exchange
What our guests say
Very good
Overall rating from 2,947 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.7 of 10
Bathroom 8.9 of 10
Free WiFi 9.1 of 10
Value for money 8.9 of 10
Breakfast service 8.5 of 10
the overall stay was good being convenient for our purposes, carpark and bar area. i thought the cost at £230 for one night was excessive given the size of the room, view from the window and plastic coffee cups.
Same as always, comfortable, clean and quiet, with reception staff being very accommodating. Nothing was too much trouble.
The reception team is absolutely lovely and the room was great. Unfortunately, the housekeeping staff skipped my room multiple times by simply putting a "we couldn't clean before 2pm" sign on my door before I left at 10am. The reception staff was really lovely in providing fresh towels and new tea etc though but I wish that hassle could have been avoided.
Everything was fine apart from one problem - When I arrived the gates to the car park were open so easy to park without having to try and get the gate fob. However when leaving the gates did not open and there was two of us trying to exit and neither fobs appeared to operate correctly but eventually did open - Did not report at the time as the other car owner handled my in for me Other than that every else was ok
The room itself is lovely but cleaning standards are not up to par. Room refreshes - coffee cups were taken away and not replenished. on 2 occasions the towels i was given were dirty - one had a plaster stuck to it and the other black marks which looked like make up the walls of the rooms are also paper thin. every night was disrupted due to external noises.
Friendly efficient check in. Clean rooms. Good breakfast choice.
Lovely staff
Efficiency of check in, room cleanliness and comfort, high quality breakfast
The property was nice and clean, excellent service provided by Maguy!
Staff helpful. Hotel modern and rooms clean. Bed comfy. Excellent location. Reasonable prices.
my stay was for business. the room was clean and my stay was very pleasant. i did mention that one of the bedside lights (room 631) needed a bulb replaced. apart from that everything was fine. thank you
Excellent stay.
Hotel was great for a short stay and in a very good location, staff very chatty on check in, bathroom could use with more storage as not everyone travels light
As always seamless check in, spotless room & helpful staff
My usual stay at Motel One has been great; however, this time, I believe the room I had been given was at fault, as the bathroom door would not shut properly.
Super helpful staff
Service was great - lovely reception lady and bar staff; but let down by lack of control of rowdy customers at 3am.
Excellent hotel. Great location. Very clean. Every member of staff I met went out of their way to help me and to ensure I had a comfortable stay. Comfortable bed. Good breakfast. Would 100% recommend and would stay here again very happily.
Everything as I normally enjoy but surprised that there was no first aid kit. Unfortunately I gashed my elbow very badly and need a bandage but all that was available was 2 plasters.
Excellent service by the staff. Especially Mo, Michel and Fatima who in turn made any effort to make our stay plesent
Excellent as always
Excellent location, nice clean room, friendly staff
My home from home. Always feel welcome and Fatima and Ginevra are brilliant and so efficient. Always a pleasure to stay.
Really enjoyed my stay at Motel One, comfortable bed and room in general, staff were friendly and I was happy to receive a bottle of sparkling water when I arrived, the only thing that could have improved my stay would have been having a bath in the bathroom!
Every thing was perfect , location ,service,city centre but quite at the same time
Ginevre did the best to accommodate my partner and I, with the room we wanted
I sent your hotel an email outlining my disappointment along with photos of the filthy towel given to me as 'clean' and I've had nothing back, other than the email prompting me to leave a review.
Great location and clean comfortable rooms at a very affordable price.
Lovely hotel, pleasant staff, and nice comfortable room, only issue was parking access was a bit of a nightmare, but would stay again
The room was clean and quality furnishings, Breakfast was delicious with plenty of options to choose from. The only disappointing factor was the room was too warm and the air-conditioning did not go any lower than 19 degrees. I woke several times in the night but didn't want to have to walk to reception in my pajamas in the middle of the night to report it as I had no other way of contacting them.
Only issue was that we were asked for our room number and subsequently paid extra £14 each for a basic continental breakfast, which didn't bother us as we couldn't recall if we booked for B&B, until many others came down for breakfast and weren't asked for their room numbers.
This hotel is right in the heart of Manchester, easy to reach on foot from the train station. Really welcoming lobby with staff with a smile. Very easy check in process, given a lovely cold bottle of water for the room. The room was easily accessible, albeit compact it had everything you needed. Clean and fresh with tea, coffee in the room. Fluffy white towels and a fresh clean bathroom. A small window with no view but that was not an issue. Altogether this is a lovely hotel and I would definitely stay here again.
Excellent stay - prime location and very clean and comfortable with great breakfast
Had a lovely stay, staff were helpful and room excellent. Thought the ability to park in hotel was brilliant if a bit pricey. Only negative comment was queue to check in but otherwise loved our stay
What an amazing place to stay. Greta location Great breakfast A d such amazingly friendly staff. Such a pleasure to stay there. Defiantly coming back
Staff were amazing and really helpful. Rooms are very clean and comfortable. Would definitely stay again.
Brilliant location,prompt check in,room was clean and comfortable
We were given a room that is ideal for people with special needs. I understand that it was designed differently but that wasn't I was expecting at all. I struggled with it. The flush was spraying all over and no lid on it to cover. Wash basins too low that my hand were almost touching the sink.. not a great experience. No wardrobe or even a drawer In the room to keep my stuff. It was just an okay stay. I might not be choosing that again unless the amenities are better than before.
Lovely weekend with family from London
great hotel and the price is about right, however a glass or cup in the room to go with the bottled water given at reception would help and get rid of the stained plastic cups in the rooms they are awful. Apart from those small gripes would recommend as great location for shopping and Arena
We had a very pleasant stay and Ginevra at the check in desk was a delight to talk to, so welcoming and warm, it made us feel so well received, thank you!
Staff very friendly on arrival and departure, lovely room, ideal base for our walk to AO Arena to watch Peter Kay
Basic room, far too hot, plastic cups for hot drinks. Very expensive for what it is. Dirty carpets
Good location, clean room & friendly staff but breakfast food quality is bellow average
Very clean hotel, the decor and style is beautiful. Great location and literally 10 minutes walk from the Train stations, We WILL be staying again, Thankyou
Room was set up for 1 person on arrival when it had been booked for 2. Was supposed to have late check out until 3 which was organized months in advance and told the night before had to leave before 2pm. On day of check out key cards stopped working at 12 despite late checkout. Housekeeping said she couldn't let me in to room despite the fact I had mobility needs and could clearly see I had a walking stick!
Good friendly staff and service
Excellent location. Clean, comfortable , great atmosphere. Excellent breakfast.
Excellent x
friendly staff, nice room, efficient check in and check out
Gallery
Everything you need at a glance
The perfect meeting room in Manchester-Royal Exchange:
Capacity: 12 people
Equipped with: TV and flip chart
Drinks can be booked additionally
Price: £159 per day, £109 half-day
Location and surroundings
Hotel Manchester Royal Exchange
Our Motel One Manchester-Royal Exchange is designed with a trendy faux-industrial look in memory of Manchester’s golden era when it was known as “Cottonopolis”: all about cotton as a raw material and its processing. The foyer is dominated by six-metre high round steel arches and a wall of printed cloth, as a foretaste of our theme. Furniture by Baxter and hanging lamps by Alturo Alvarez are complemented by details such as spools of thread and spinning machines.
The main eye-catcher is a wall installation entitled "Cottonopolis" by paper artist Andy Singleton, composed entirely of shapes cast by innumerable single threads.
Our affordable hotel is situated right opposite the Royal Exchange Theatre in the very heart of Manchester. The Town Hall, Manchester Cathedral, Manchester Arena and the Manchester Central Convention Complex are within walking distance, and both Victoria and Manchester Piccadilly stations are within easy reach.
Visit us in Manchester and find out about the centre of the cotton trade.
Cool Cotton
Classic British furniture, paper sculptures and more will transport you to "Cottonopolis" - 19th century Manchester.
Cutting Edge
Paper artist Andy Singleton has proven a steady hand for Motel One Manchester-Royal.
