Motel One Manchester-Royal Exchange
What our guests say
Very good
Overall rating from 2,910 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9.1 of 10
Location 9.7 of 10
Room 8.8 of 10
Bathroom 8.9 of 10
Free WiFi 9.1 of 10
Value for money 8.9 of 10
Breakfast service 8.3 of 10
Fantastic room with a great view. Helpful pleasant staff and fantastic location
Had a really good stay, amazing location. Staff were helpful, very nice lounge area. Bed was super comfy. Room was on the smaller side but it wasn’t a problem, only thing there was no fridge which isn’t the end of the world.
check in wonderful, staff excellent! bar service also excellent and room cleanliness I'd say we're really very happy. If we're being critical, not being able to open the bedroom window at all was a big disappointment. The cups provided to drink coffee/tea from were awkward to drink from because of the rim/screw feature.. also no plug socket next to the drink station is not great nor convenient. Also embarrassing, but no bin bag in the bin in the bathroom? No sanitary provision in the bathrooms? We ended up bringing our rubbish home to save embarrassment and to save your housekeeping staff from having to deal with this. Why don't you put bags in your bins? Where's the recycling options?
Lovely hotel, happy, helpful staff, clean and comfortable bed
All round usual high level of experience. I wish you to see my replies for internal use only, please do not put on any external applications
Lovely large clean room friendly staff very quiet evening though in city centre. Only 1 criticism with getting into the car park. You have to stop on double yellow lines to get a fob from reception i could have got a parking ticket this is something that could be reevaluated. Thanks for the hospitality.
Great hotel, excellent location
We were impressed by the ambience and décor when we walked through the door., but even more impressed by the warm welcome we received from your receptionist who was efficient, friendly and professional. She made sure that we got the room we would need and was helpful when we asked about directions and places to eat etc. Great work!
I'm completely satisfied, which is why I always choose this Hotel when I visit Manchester. That is despite having to pay the extra charge at the weekend, which is unavoidable, owing to flight schedules back to Greece.
Great Location and very helpful friendly staff. Excellent breakfast.
Really good, and everyone very nice.
The staff were very helpful and friendly. The room was immaculate. The location is brilliant, especially if attending The Royal Exchange Theatre. The only drawback is that they do not have cooked breakfasts. There are plenty of places to get one though. Will not put me off staying there again.
Excellent hotel, great central location. Brilliant staff.
Great location for exploring the city and convenient from station etc. Staff and service were excellent. Would have been nice to have more of a cooked breakfast selection but all food was good quality.
Absolutely perfect for our one night stay in Manchester. Would definitely stay again and recommend. Lovely reception staff as well.
We had a wonderful stay, no fuss, comfortable bed, nice shower, and the staff were more than helpful Darren in particular on reception was really helpful ensuring that my friend had anything she needed for her accessibility needs. the hotel itself was well kept clean and comfortable I would recommend.
Good room and great staff on check in, this hotel is a great location for all central Manchester.
The hotel does everything it says on the tin. Great bed, great shower and really friendly and helpful staff. We arrived on a very rainy evening and as we had booked parking we were promptly guided to the car park. Check in was straight forward and we were soon in our room and relaxing. The hotel is a few seconds walk from the centre of Manchester which was perfect for our Christmas shopping spree.
Location was perfect for our 3 nights stay exploring the christmas markets and access to all shops, bars and restaurants. Property had a lovely modern ambience in the reception/bar area. Our room had a good view of the street, but no ventilation. Room was clean but small and had no storage space. Shower room was small but modern with a lovely shower. The room was hot and stuffy and unable to adjust even after reporting to reception. Some of the reception staff was very friendly and helpful, others was ignorant and didn't acknowledge you. Under ground parking was good.
As always really good. Central location, adequate city centre sized rooms, well equipped, clean, check in on line, speedy in and out, really nice staff.
Lovely and clean, view was really good but couldnt open no windows for a bit of fresh air. Staff are lovely amd polite. Really really nice threwout.
Clean and quiet room. Had to pay £13 for breakfast, it was so dry ended up leaving it wouldn't recommend having it there...
Well presented and modern hotel in the centre of Manchester, walking distance to lots of attractions and great pubs and restaurants. Parking (at an extra charge) was also useful. All the team members we came across were really friendly and helpful. Great bar and seating areas to enjoy a drink and watch the hustle and bustle outside.
This was my first time using Motel One and I was very happy with the value for money, as the quality of the room and professionalism of the staff for the price paid was excellent. The only issue I had was the booking process. The website defaulted to German and I could not get it to display in English. I somehow ended up booking the wrong dates as there was also no date re-confirmation on the booking page. The confirmation emails also came through in German. Luckily, the incredibly helpful receptionist, Danny, sorted this out for me on arrival, but I think the company needs to address this as it is probably losing them customers and causing other errors. I am a seasoned traveller who worked in the travel industry for a long time, so I persevered. Others may not. If it hadn't been for the booking issues, I would have scored my stay a 10.
Based in Central location. Unfortunately our room looked out on to the car park. The room was average size with everything we needed. Clean room with extremely comfy bed. Check in quick and friendly staff. Left baggage the day of departure with no problems.
The staff were very personable. Front desk, bar, breakfast staff all really lovely. Room was spotless and our modification requests were accomadated.
Staff very friendly and helpful
I have stayed at Motel One Royal Exchange now 4 times and I LOVE it every time. The staff are so friendly, the rooms are so clean and comfortable and the location is amazing. I always highly recommend this hotel to all friends and family...and I am looking forward to booking again for November 2026 x
Very friendly lady on reception when booking in called Fatima. Lovely Decor throughout the hotel. Comfortable bed & a very nice choice of foods for breakfast 🥞 Very central to Royal Exchange Arndale Centre & Victoria Station
Very good hotel , clean, good staff and located in the city center.
The hotel was amazing. The bed was so comfortable. All the staff were so friendly & polite.
Nice casual friendly vibe. Great location for the main shopping mall and the old historic pub. Also very close to the cathedral and the hidden gem catholic church.
Excellent stay. Friendly staff in a great location.
Bed sheets were dirt - did complain to front desk but nothing was done
Room was very clean, bed was comfy, staff were friendly.
Lovely hotel, excellent location, fabulous staff
Great room with queen bed. Very clean. Allowed to check in early, efficient, friendly and great value for money.
Warm welcome; clean and presentable room: very comfortable bed. Efficient at the bar. Unfussy!
Motel One in great location in Manchester, very friendly staff and a nice lounge and breakfast area with all the standard Motel One services and some references to the history of the Royal Exchange with yarn.
Excellent staff really helpful especially ginevra and Fatima . Great customer service
Michael at reception with excellent checking us in out and helping us park our car
Great hotel . Lovely bar and rooms were clean and modern . Great shower too . Would 100% recommend
Lovely Hotel in the Centre of Manchester. Great position for shopping trams and places to visit. Great staff and service.😊
It was a spontaneous stay following some train cancellations but I’m so glad there was a room available. All the staff were so friendly and welcoming (despite the time of night!). The reception is really inviting and stylish, as was the room. I felt really safe staying in the hotel and also sitting in the bar area on my own.
Simple check in and exactly what you need for a business hotel, clean proffesional and value for money.
Good stay overall. So convenient location wise. Quick and easy check in. Room clean. Bedsheets and towels fresh. Only gripe was the air con didn't work properly in the room.
Rachele was very kind and informative and made our stay a real pleasure! Thank you!
I can’t speak highly enough of the wonderful staff I met at this hotel. But in particular Darren from Glasgow was absolutely brilliant - both on the phone when I first booked - and again - professional and welcoming in person when I met him at the front desk. I also met James - I think he is in charge of maintenance - at the front desk who is another great representative of the hotel’s great hospitality. Both staff members seem to really like what they do, which is great endorsement for the company. I’ll definitely stay in this hotel again soon !
Here's a review based on your experience: *4/5 stars* "Stayed at Motel One in Manchester and had a decent experience. The room was clean and functional, and the bed was super comfortable. The shower was perfect every morning, which was a great start to the day. The location is spot on for exploring the city centre. However, the one major downside was the strong smell of pot in the corridors, which was a bit of a buzzkill. Would still consider staying here again for the price and location, but hopefully, they'll sort out the smoking issue."
Great hotel and location, really friendly staff. Reception man at check in was so helpful and quick to get the room key. Nice room a little small although clean, comfy bed and no issues with the room.
Gallery
Everything you need at a glance
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Special One with a king bed
- King-size box-spring bed (180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Room size 16 m² - 20 m²
Special One with a view
- Queen-size box-spring bed (160 cm)
- Room size 16 m²
- With view
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Family One
- King-size box-spring bed (180 cm)
- Chair bed
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Room size 16 m² - 20 m²
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
Location and surroundings
Hotel Manchester Royal Exchange
Our Motel One Manchester-Royal Exchange is designed with a trendy faux-industrial look in memory of Manchester’s golden era when it was known as “Cottonopolis”: all about cotton as a raw material and its processing. The foyer is dominated by six-metre high round steel arches and a wall of printed cloth, as a foretaste of our theme. Furniture by Baxter and hanging lamps by Alturo Alvarez are complemented by details such as spools of thread and spinning machines.
The main eye-catcher is a wall installation entitled "Cottonopolis" by paper artist Andy Singleton, composed entirely of shapes cast by innumerable single threads.
Our affordable hotel is situated right opposite the Royal Exchange Theatre in the very heart of Manchester. The Town Hall, Manchester Cathedral, Manchester Arena and the Manchester Central Convention Complex are within walking distance, and both Victoria and Manchester Piccadilly stations are within easy reach.
Visit us in Manchester and find out about the centre of the cotton trade.
Cool Cotton
Classic British furniture, paper sculptures and more will transport you to "Cottonopolis" - 19th century Manchester.
Cutting Edge
Paper artist Andy Singleton has proven a steady hand for Motel One Manchester-Royal.
