Motel One London-Tower Hill
default_title
Very good
total_ratings
Friendliness rating
Cleanliness rating
Reception rating
Lounge & Bar rating
Location rating
Room rating
Bathroom rating
Free WiFi rating
Value for money rating
Breakfast service rating
Perfect, as always
Lovely room on top floor with great views. Very pleasant staff and good breakfast. Very relaxing and well placed for public transport. Easy walking to the Tower of London and Tower Bridge.
Location is great for my needs. The bathroom was not clean, there was blood on the wall of the shower. I told one of the cleaning staff and she said she would inform the person who had cleaned my room so that it would be as is should be. When I returned late on Saturday evening it was still there. I find that disgusting and it will def impact my decision about returning..
Great location and value for money. Reusable plastic cups is not better for the environment than glass, it makes the hotel look cheaper with plastic cups. AC and bathroom are big pluses. The carpet have seen better days and could use a good cleaning or replacement, as it looked dirty and felt a bit sticky when walking with barefooted.
Very satisfied, would like to visit again.
I normally have a really nice stay with you. However, on this occasion I had someone try to get into my room at 4am which was a little scary. It made me realise there was no phone in the room to contact reception and where my room was positioned, I had no mobile service so was unable to contact anyone int hat situation. I also did not seem to have a rubbish bin the room either.
I enjoyed every minute of my stay. The staff were friendly and very accommodating. Looking forward to stay at the hotel in Spain!
I had a beautiful room, corner, great view. Room spacious enough for a city trip compared to other hotels in London. One thing I wasn’t happy with AC didnt work well. Somebody came to repare but couldnt fix it. Was surprised next day they didn’t try to repare. Or at least offer a drink or free breakfast for the hassle.
Very nice staff and room was clean and bright.
Excellent stay in a great location. Very clean rooms, professional staff and good choice in the bar and at breakfast. All that I would expect from a Motel One.
Although the hotel is stunning, I wasn't aware that you could request certain housekeeping items, so we struggled for the time we were there I emailed with questions before our booking but had no response whatsoever so we had no idea.
Very comfortable room with decent breakfast options and a convenient location
The only problem was that toilet flushing mechanism was not working twice. First time, it’s been fixed by receptionist, second time I’ve done it myself.
Great location, friendly staff, clean and comfortable
The room was comfortable, location excellent and staff very forthcoming. The price for the value and taste of the continenta breakfast was perfect. Definitely will stay there again.
Really comfortable stay. Clean hotel. Friendly staff.
I could not ask for a better service. I traveled really early from Edinburgh and they allowed me to check in early on my arrival which allowed me my own space to change and get ready for my event rather than waiting until the normal 2/3 check in. staff were accommodating and friendly and Natwest group will continue to use motel one as our first choice for this reason.
Very beautiful. Bruno is really kind and realible.
Excellent, couldn't fault
Really lovely hotel, and easy check in with the online.
Great place for short stay. Could do with more hanging space and a fridge for longer stays
We like the conception of Motel One and we choose often Motel One to stay, but this time in London we didn't feel us like welcome guests. I booked the room months ago, but we got probably the worst room (119) in this hotel. I asked to change the room (at the same time was possibility to book rooms online), but the young man in reception was not helpful. Finally, another receptionist was ready to find a solution for us. To end positively, the room was clean as usual.
Great central location. Staff so friendly
The water in the shower was lukewarm
Fantastic hotel within easy walking distance to the Tower Bridge, Tower of London, Spitalfields, etc.. Also extremely close to Aldgate tube station and Tower tube station. Beautiful lobby and very helpful staff. Room was great with a wonderful view (we were on the 14th floor).
We had a wonderful night at our first visit to Motel One London. Room was fine and clean, breakfast was good.
I ended up with a disabled access room that I didn’t book, handed the wrong suitcase from storage and the room had a foul drain smell. I used to stay with you every week although now use other hotels nearby… your prices are going up with the quality of accommodation is going down.
The hotel was nice, clean and well ran but the price I paid for 1 night was excessive. The price for the breakfast was also too high for what was offered. For starters the breakfast should have been included, secondly for the same price I could have eaten at a nearby cafe/restaurant and had more options (there was no fruit, no hot foods, no porridge, limited etc). The seating for breakfast was also quite awkward as the space doubles up as the bar/lounge so lots of low tables but high seats and as a solo traveler I did not want to take up the more suitable dining tables as they could have sat 4 or more people. The room while nice was quite small so wouldn't be ideal for staying any longer than 1 or 2 nights. There were also no amenities (gym, pool, sauna etc). Overall a nice hotel if cost and facilities aren't a concern personally I wouldn't be rushing back.
Clean, comfortable and in the heart of the City. Definitely recommend it.
Was horrible in every way - bed shower etc Paper cups and instant coffee?
Extremely near to Aldgate Underground (2min walk). 10min walk to the Tower Bridge and Bridge theatre. We know what we get when we book at MotelOne and it never dissapoints. Very friendly staff and service minded. We very much enjoyed it. Loved the tasty water at the reception desk! Nice idea.
I loved my stay at the hotel, it was beautiful, clean, well organised and practical. The view from the room was great and I intend to return soon
The location and cleanliness of this hotel is superior. However, there was a damp smell in the bathroom, probably as a result of missing ventilation. I would also suggest staying on a higher floor as the rattling of the tube could be felt on the first floor. Overall I can't recommend staying here enough and will probably return again!
Amazing hotel close to the center by train and in a safe area. Easy walk to Tower Hill and other famous sites. Kind and welcoming staff, cozy reception with lounge area, nice rooms and good bed. Will stay there again
All in all, I enjoyed my 3rd stay in this hotel. The prices, however, were clearly too high (roughly 100% higher compared to my last stay in Oct.2023) and not justified for a 3-star hotel.
We are really m1 lovers. We stayed in M1 Rotterdam, zurich and now Antwerp. But sory to say Londen was really bad. The staff in the breakfastroom doesn't say goodmorning or looks at you. They only look to the ground. You don't feel welcome. Cleaning of the room and reception was very good. Door of the breakfast room and bar was broken we sat 4 mornings and evenings in a cold bar and breakfastroom. The ladies of the breakfast Room we heard them gossiping behind the coffee machine about guests which is not okay. You feel to much as a guest. One toilet was broken in the breakfast area and when sitting in the breakfastroom you only see dirty fingers and drippers on the glass of the bar. We wanted to order a local beer in the cold bar in the evening but they ran out of local beer !!! So we needed to take a Peroni. Come on make sure to make it possible to support the local economy. Room was very small although we booked the most expensive. No safety closet which is a pitty. Right now we are in M1 Antwerp and they show how it needs to be. Part of the staff in Londen is worthless which make you feel unwelcome which we are not used in M1. We are really fan of M1 but if Londen would be the first hotel we should have tried we would change to Hampton by Hilton and never come back. Your colleagues of Antwerp gave us back the trust in M1. Things are going to easy for you guys in Londen so no need to take care of your guests, they will come anyway which is not okay. Sorry to say this but there is quite some work needed to make M1 Londen matching with the service in your other hotels !
It was my 3rd time in your hotel and I enjoyed it again - a lot. Your super friendly staff gave me a warm welcome and everyone was just great.
Good experience. However I didn’t sleep at all well as the room was much too light, thanks to a light shining through the ceiling from the roof void. Also the heating/aircon was difficult to control.
Great and friendly service, nice (if slightly dark) room, great location, comfy bed.
Brilliant as usual, just a 9 score this time as the front door was broken and hoover going in the lobby all weekend hoovering up the petals blown in, not a major issue though
We had very, very pleasant stay! #thankyoumotelonetowerhilllondonteam
The room was clean and the bed very comfy. However, the bathroom had a smell to it and the extractor fan did not appear to be working (the bathroom steamed up when taking a shower). The sound proofing is also very poor. The lift moving or someone turning the tap on in the surrounding rooms caused a lot of noise and woke me up a few times
The shower pressure was low to the point of being a trickle on both mornings Lobby is vey welcoming but the room was very austere with a basic feel. No USB charger on plugs which
I enjoyed my 3 night stay at Motel One overall but it is not without fault. The hotel was quiet, well run and professional. Like many chains there was a lack of warmth from the front desk and the staff didn't do anything to make me feel special. In contrast I stayed at another chain for 3 nights in Durham and the staff couldn't have been more welcoming. I have taken three points off as there was a horrible sewage malodor in the bathroom and the internal staircase smelled of vomit. The rooms are tiny, a couple would struggle in the space if they had anything other than weekend bags. These rooms are promoted as design led but there is nothing special about the rooms they feel very corporate. Finally the staff need to welcome people, the service felt robotic and it definitely lacked personal touch. I was on the 15th floor in a city view room, I understand these are premium but the vile smells in the room and staircase needs to be resolved. The hotel is expensive for the standard of the room provided. Another strange design choice is the low level of the pendants in the lounge area. I had to sit at the side of the table to avoid having a lampshade in my face. It's almost as if comfort has taken second place to a rather bland corporate design aesthetic. I'll stay here again in July simply because of the proximity to my office, it's such a shame that the rooms are nondescript, the stench in rooms that should be spotless was barely tolerable and the staff are po faced.
Excellent stay. Was upgraded to a city view room with panoramic views over the city of London. All staff and the room cleaners were super friendly.
Clean, everything works, nice athmospheare, nice staff, good place. I didnt TaKe breakfast.
Superb motel for the price. Great location. Staff friendly and efficient, great bar/lounge area for late night drink. Rooms clean and comfortable. We will certainly use this motel again
A very predictable and high standard of accommodation across the group at a very competitive price.
perfect location, good location, friendly staff, good breakfast and a pleasant atmosphere at the bar
Lovely hotel with a very nice foyer and bar. Nice continental breakfast selection, with several vegan options. Room was clean and had a good unsuited. Only let down was the room smelt like sweaty feet
Gallery
Everything you need at a glance
Location and surroundings
Hotel London Tower Hill
You’re welcomed to the majestic Motel One London - Tower Hill in the UK capital with a hearty patriotic greeting. At reception, a collage shows the history of the coronation ceremony, and in the lobby, the hexagonal form of the illuminated exterior façade is presented as a diamond symbol. Breakfast in regal style in the One Lounge, the decoration of which is inspired by the nearby Tower of London. Your healthy and organic breakfast is served in chivalrous fashion in front of a historic backdrop and eaten on specially-made real leather benches with Chesterfield-style upholstery. Cosy box-spring beds ensure a sovereign sleep, crowning your stay in our Design Hotel. Welcome to London!
Our affordable hotel is in the centre of the city, close to the Tower of London, which for centuries was used as a jail for prisoners of the Crown, making it the setting for numerous dramas through the ages. Just 500 metres from the hotel is the Tower Hill London Underground station, your access point to the whole city. But this hotel also makes a great base from which to explore on foot. Only a short stroll away is Tower Bridge; stroll along the Thames from here to reach the heart of tourists’ London, with all the sights essential to your visit, including St. Paul’s Cathedral, the London Eye and Buckingham Palace. We and the city are waiting to welcome you.
