Motel One London-Tower Hill
What our guests say
Very good
Overall rating from 3,455 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 8.8 of 10
Location 9.4 of 10
Room 8.6 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
Reception Staff, friendly and efficient. Bar Staff not attentive, lack of inerest, served with a ''sticky'' glass.......no effwell ort to give a clean one, just a serviette. Room, small and looking 'old'. Only warm water, not hot. I live in Germany, and the standard of the German Motel Ones are well above Tower Hill. Excellent Bar and lounge area.
My window was facing a wall, but then again, it was very quiet. All in all the entire hotel was quiet. Elevators, were quick and the room was spotless. I left a little tip (which I seldonly do, as ot is usually not this clean). I will certainly come back.
Hotel is in a great location. Really could do with blackout curtains though, and privacy net curtains over the windows as it's really overlooked by the offices opposite so you can't have the curtains open when changing etc. All other hotels I've stayed in have these.
TV Kept on pixelating rendering it useless, no water in room. Bed cover sheet yellowing
email contact was immediate and firendly. I received a meassage that told nme tha I both had a reservation and that my reservation number could not be found. Marco Fedeli Front Office Supervisor responded both to my email inquiry as well as my online chat within minutes. I alsorequested a 'high floor' and was pleasantly surprised to find my room at the top of the building - with a greatview. This type of service is easy to remember and esay to recommend further. My firend was in town form Chicago, as was his associate. They wont forget Motel One the next time they travel to Europe.
All fine, just the desks in the rooms I find a bit small.
Wasn’t comfortable in this hotel at all. I found the staff to be very standoffish and cold. The room was ok apart from the tv not facing the bed and wasn’t on a bracket so couldn’t really enjoy it before bed. The room also had an awful smell which the staff weren’t bothered about when I reported it and didn’t offer me any gesture of goodwill. Definitely wasn’t worth the £188 a night I paid and I know I could have had a much more comfortable night at the Premier Inn down the road.
Lovely room
The hotel's location is good, as it is very close to public transportation. Rooms are small, and there is no wardrobe. If you are travelling for business, it could be hard. The breakfast area is not comfortable. Also, breakfast is average.
Nice hotel, clan tidy and very handy for work, I am still waiting for my invoice that they said would be with me on Monday night, please can you send this to me urgently
Overall, I enjoyed the stay. The rooms and facilities are clean and attractive. The staff were very helpful and professional. The only drawback is the lack of storage in the room for clothes.
Good clean hotel. Atmosphere great. Bed comfortable. Like the tea and coffee provided Does take ages to check in compared with other hotels Inside of kettle seemed to be cleaned with something each day that tasted unpleasant. I boiled and washed the inside the first day which fixed it. But taste came back second day. Presume a cleaning chemical?
Everything is good and perfect. I like this place and near to the underground station. I only have a little bit of problem on the water temperature controller in the bathroom as it keeps rotating to higher temperature, hence I need to constantly to turn it back to the lower temperature to avoid of getting burn. I believe and I hope this only happened on my room that I was staying specifically.
Had a comfy night sleep the staff were very friendly and more than happy to help I would definitely stay again
Very good
lovely friendly staff, room was available early so was allowed to check in straight away, which was a god send saving from carry bags around. room was clean and fresh. the bed was comfy, cozy room. would have appreciated vanity mirror by the desk. in the morning check out was easy and being able to check bags in was once again a god send and allowed me to enjoy the day in london. Overall stay stay at great price.
Excellent room and service
The room was clean and the temperature was easily controlled. The bathroom was a disappointment. Water was flowing freely out from the cistern when I entered the room. Had to press the buttons a few times to stop the flow. The extraction fan did not work. A shower steamed it badly
Would really elevate my experience if there were bins in the room, tissue paper, smart TV, fridge, basic amenities.
Check in at reception is taken too much time. Staff says it is the slow system. Hotel room fairly expensive for a no frills hotel. Heating in the room was not working. I staid at the hotel many times and there is a tendency that the hotel is getting worse.
I know it’s really petty, but it has to be said. The rooms are small, with no storage for your clothes and nowhere to put your suitcase, so you are effectively living out of your bag for the duration. The curtains do not block daylight effectively, and the walls are paper-thin, allowing noise to pass between rooms. Unfortunately, our keycards failed every day, and again, unfortunately, the desk staff, although very helpful, were not well-trained and lacked experience.
Great location and a consistent hotel. Clean and well presented with comfy beds and plenty of hot water.
I couldn’t have asked for a better stay and indeed, the guests staying on the booking with me also mentioned to me, “Good job on finding the hotel; it’s a great place!” This has been my third time staying in a MotelOne, though my first time in the London branch. The staff were fantastic, warm, friendly and helpful; the room was cosy and immaculate with everything you need, and the location was brilliant - safe, great transport links, and pf course, on the doorstep of the Tower of London!
Staff very friendly and helpful. Room was clean, bigger than we expected. Shower was great, mint shower wash lovely. So relaxing after a crazy day in London,to just sit and relax in the bar/lounge. Would definitely stay again
I had a wonderful 5 day stay, great breakfast and very friendly and helpful staff.
Everything worked well, room was clean and tidy, reception efficient all good
Brilliant service. Was able to check in early thanks to the staff as I called ahead to advise them I was coming from completing the 3 peaks challenge and completing the tallest stair run in London to raise money for RNLI. The room was clean, airy and had everything we needed. Great location in London and easily accessible. The only criticism I would give would be the breakfast is very limited, no eggs, bacon, sausages. A bit of feedback would be perhaps having USB ports in the room as well as plugs.
Friendly staff, we got our room earlier which helped us immensely. Hotel was very clean and room was cleaned daily. Breakfast was continental and plenty of choice. Enjoyed our stay very much.
As always, price-value is very good. Front desk staff was very friendly as always. I did greatly appreciate to check in at 10 am already. - The only minus point was that no iron & board was available the first two times asking, i.e. I could only iron my shirts on the 2nd day.
Excellent but do you have option of thinner pillows ?
The service is superb. The team has accommodated my request for a room at higher floor, without hesitation. I had a great stay. I will book again in the future as I was there already many times already since I have no reasons to look anywhere else. Top service, thank you!
Absolutely horrendous night sleep, supposed to be a double bed, it was two singles pushed together. When I went down and spoke to reception they was very rude and said there’s nothing they can do
Amazing location Staff very friendly Helped moved rooms when there was a sink issue and bar in hotel is open late and very nice to sit, relax, chat and have a nice drink, not expensive either!
Pleasant stay and very friendly staff. It was a little annoying that the thermostat didn’t work properly, which made our room quite humid. Otherwise all good! The location is simply unbeatable (5 minute walk to Tower Bridge)!
Lovely place to stay. Very comfortable room and modern.
Great hotel and location. Friendly staff. We had one issue with noise from an adjoining room at 3:30 in the morning, loud music and singing. I complained to the night reception team who sorted it, it took 2 attempts as the guests were persistent. Your team delt with it in a quick and professional manner. However I do think that the hotel should have a 'Quiet Time' from around 11pm to 8 am as is the case in many hotels and on even the most basic campsites.
I am a member of your beOne program where you should get a free water. Since we are asked to book via our company platform and not directly, this however does not work. This is a bit disappointing and in case of really great service this should not make a difference. Comes across somehow burocratic...
Staff should turn much bigger attention to the cleaning of the rooms, especially the toilet. The toilet seat was dirty underneath and disgustingly yellow. And when we entered to the room (1000) there was a strong unpleasant body odor in the room. I never experienced it in Motel Ones. This stay was a serious disappointment due to the cleanliness.
Always met by friendly staff, rooms always found to be clean and tidy and fairly priced. Always a pleasant experience
Stayed overnight for a meeting nearby and definitely value for money in this area. Staff excellent, room very clean and functional. Bathroom and general area also very clean and the bar staff in the evening very professional and friendly. I will be making this my go to place when in the area again.
Ideal location, helpful staff, and great rooms
2nd time staying here, very clean and comfortable
Solid hotel - good quality to price ratio for London. Lovely staff. There can be a long wait time at the bar especially when the bar is unattended when all the staff are at check in.
Good location, relatively new hotel with clean and functional rooms with perfectly adequate infrastructure.
Our stay was pleasant and comfortable, and the staff were kind and professional.
Great location, staff really friendly, room good, great breakfast
Always a pleasure to stay at your hotel. Very clean, excellent service and well located.
Excellent hotel, the staff were all extremely friendly. The atmosphere in the hotel was really pleasant. Decent bedroom sizes and overall a good visit. Two small areas is that there is no cupboard space, which makes life with a big suitcase a bit tricky and the pillows were not great. However, we were really happy with the hotel and would certainly stay there again.
Excellent location, room was a nice size, clean and comfortable. However, there was a strange smell upon entry that we got used to. Breakfast was plentiful and tasty. Very convenient. Reception staff was a little rude explaining that I had to pay and glancing at my husband instead of directing responses back to me, I did not appreciate that service.
Such good value - clean welcoming with a great ambience and everything you need for a pleasant stay.
Gallery
Everything you need at a glance
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One with a view
- Queen-size box-spring bed (160 cm)
- Room size 16 m²
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One with a view
- Room size 16 m²
- French box-spring bed (140 cm)
- With view
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- BREEAM certification
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
Location and surroundings
Hotel London Tower Hill
You’re welcomed to the majestic Motel One London - Tower Hill in the UK capital with a hearty patriotic greeting. At reception, a collage shows the history of the coronation ceremony, and in the lobby, the hexagonal form of the illuminated exterior façade is presented as a diamond symbol. Breakfast in regal style in the One Lounge, the decoration of which is inspired by the nearby Tower of London. Your healthy and organic breakfast is served in chivalrous fashion in front of a historic backdrop and eaten on specially-made real leather benches with Chesterfield-style upholstery. Cosy box-spring beds ensure a sovereign sleep, crowning your stay in our Design Hotel. Welcome to London!
Our affordable hotel is in the centre of the city, close to the Tower of London, which for centuries was used as a jail for prisoners of the Crown, making it the setting for numerous dramas through the ages. Just 500 metres from the hotel is the Tower Hill London Underground station, your access point to the whole city. But this hotel also makes a great base from which to explore on foot. Only a short stroll away is Tower Bridge; stroll along the Thames from here to reach the heart of tourists’ London, with all the sights essential to your visit, including St. Paul’s Cathedral, the London Eye and Buckingham Palace. We and the city are waiting to welcome you.
