Motel One Edinburgh
2 Hotels in Edinburgh
What our guests say
Very good
Overall rating from 5,288 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.3 of 10
Lounge & Bar 8.9 of 10
Location 9.8 of 10
Room 8.5 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.3 of 10
Breakfast service 8.4 of 10
I have stayed at motel one princes street many times. Staff are excellent. Rooms are good and comfortable. Very well situated hotel. Bar area and reception always clean and welcoming. Thank you all.
Perfect location, efficient and pleasant staff and spotless.
excellent service and location
Great location for Edinburgh. Staff are always polite and friendly. Main bonus on this visit was the no fuss, quick check in which was a great benefit as my wife had been unwell and was very tired after travelling. We were able to go to straight to our room prior to normal check in time which was greatly appreciated. Thanks for a great stay.
Great location, nice and clean, good attentive staff. Could do with more shelves/draws in room
Very comfortable and clean room! The location is excellent for exploring the city. The breakfast was good, but an extra option for eggs (eg scrambled) or sth more Scottish like small pies would be ideal.
Loving the ongoing refurbishment. Staff very friendly.
Everything was fine, the lounge was very cold on the evening.
The Check-In staff were professional, cheerful and helpful.
This hotel is in a great position opposite Waverley Station. Buffet breakfast had no hot food apart from boiled eggs but it was still really nice. Had a great room overlooking Princes Street. Good size and great shower. I’ve taken points off because the bar staff at night were very unfriendly. It was about half past 10 and we were the only people in the bar. We asked for Sauvignon Blanc and were told they didn’t have any so we paid £20 for two G&Ts. There were 2 staff members initially. They chatted amongst themselves and looked completely bored. There was a shift change and they went to get changed and came back into the bar for a drink afterwards. The guy who replaced them proceeded to make himself a cup of tea and completely ignored the fact that we were sitting at the bar. A greeting or some form of friendly acknowledgment would have been the minimum expectation from a customer service perspective I feel eg “hello, let me know if I can get you anything” rather than just avoiding eye contact completely. We finished our drinks and left but not before I challenged all 3 of them about how different the atmosphere could have been at such a quiet time with a bit of effort from them. Training required I think. The bartender coming in shift’s response was that he was just starting his shift - so what?! They did have the good grace to apologise. The reception staff and cleaning staff were all magnificent by comparison!
My room was miles away. The TV was stuck on audio description and I slept with the fireplace on the TV as I couldn't turn it off. The cups for tea were unpleasant. There was no glass for water. No toiletries provided. My room was freezing cold and I was unable to change the temperature. I could hear the door slamming from the next door room. One of my towels was stained. No ironing board.
Friendly and helpful staff. Clean and comfortable stay. Perfect location right in the centre of everything we wanted to see. Beautiful decor in Lounge/bar with gorgeous windows seats. Only touch needed would be bottled water in rooms for arrivals. Would stay again!
Thank you for everything especially for your service workers they found my wife's earings and ı posted this on booking and rate you 10 points
I absolutely loved this place! Friendly staff, wonderful service and the food was amazing!
Cosy room with everything we needed. Staff were lovely and helpful. The breakfast was excellent for the price. We would definitely stay here again.
Clean and modern room. Fabulous location. Reception staff were beyond helpful - nothing was too much trouble.
Always professional, always pleasant.
Great location, very friendly staff and excellent breakfast.
(As usual) wonderful staff and breakfast, cozy room, perfect location to enjoy the city A double-door entrance would help block out the cold air, making the experience even better when relaxing in the lounge or having breakfast
We had a wonderful stay at the hotel. Fantastic location and modern hotel. Staff were very helpful and friendly. The only suggestion for improvement was more efficiency clearing the tables at breakfast.
Excellent
Staff very attentive and helpful at all times. Perfect location and access in and out. We had room 119 (THANK YOU ) , even slept with Curtains open so could appreciate the view and lights at night from the city. Room service daily, unexpected but very much appreciated. Really enjoyed our stay, THANK YOU TO all the team involved. Ps) we didn’t use the breakfast facility as had already plans as a group of 8 but it looked very delicious and loved the little extra decoration on the eggs, loved it .
Brought my young baby and staff were very helpful and approachable. Clean room and great location. The only fault I have is that the room was uncomfortably warm, especially at night. Staff were helpful and provided a fan, but that didn’t really help alleviate the heat in the room. I have stayed in the sister hotel close by and also found their rooms to be too warm.
Incredible Hotel the location was excellent. I’ll stay again when I will visit the city again!!!
We had a lovely weekend stay. Our room was clean and comfortable and we appreciate being able to decline daily cleaning. Staff were friendly. Not specific to the hotel, but your website, emails and app could be improved in efficiency.
Hotel One Prince Street was a great place to stay in Edinburgh. Clean, welcoming and quiet. Tucked just out of the busy busy but right in the middle of easy walking to transportation and historical sites. And a great bar for an end of the day nip to top off the day.
Great location not far from the train station and close to the old city of Edinburgh, the room small but it had a comfortable bed and was absolutely fine for our stay , we had a problem with the shower but they promptly fixed it. And would stay there again .
Excellent stay. Good value. Thanks
A great property with a perfect location. The room was clean and comfortable. It was also very quiet which was terrific after a day of sightseeing.
Friendly helpful staff, especially at reception. Excellent room. Brilliant breakfasts both mornings Hotel very clean. Superb location in central Edinburgh.
This was our fifth stay at your hotel, and once again, the hospitality exceeded all expectations. The staff remain as warm, welcoming, helpful, and patient as ever, making every visit truly special. Over time, this place has become like a second home to us, and no other offer could ever change that. A special well done to everyone, particularly the front office team who were on duty from the 16th to the 20th of March — your dedication and professionalism did not go unnoticed.
Great location, friendly staff, lovely breakfast.
Were not advised of the ongoing works in the hotel. Allocated an accessible room again without being advised. Not the MotelOne experience I am used to.
Comfortable stay. Only stay one night but hotel grest location in centre and room was quiet too. 1st room was hard to find (different part of hotel) but went to reception and they changed my room quickly.
Difficult to turn the room temperature down
Normally stay at Princess St hotel,but we got moved to this one. No regrets,got upgraded room as it was our 20th anniversary super room facilities and view. Friendly staff .well recommended
Great location. Quiet comfortable room. Fantastic choice.
The room was very clean everything was very functional. The staff was very nice and helpful. Only thing was the WiFi not working.
The staff were all excellent and by & large the facility was too however could have been improved in a few small ways. For example on arrival it would be normal to have a bottle of water in the room for each guest. We also found it unusual that there was no extractor fan in the bathroom so after showering the mirror was completely misted. The only solution was to open the door to demist it but as the door has a closing mechanism we had to put a towel against the door to prevent it from closing. Finally there is no closable plug in the sink so shaving is only possible by removing the plug, wrapping paper around it's bottom and refixing it back in the sink. Apart from these issues we had an excellent stay.
Hotel a stones throw from the train station. Asked if we could leave bags prior to check in but was pleasantly surprised when informed room was ready for an earlier check in. Reception staff very pleasant and helpful. Nice to have the late check out time of 12.00 noon. Train not until after 4pm so hotel happy to securely store bags to allow further time to explore beautiful Edinburgh. Would definitely come again. Room spotlessly clean and decent size with views over to the castle.
Disappointed that the hotel’s Wi-fi never worked during our 4 day stay.
Very convenient location. Quiet and comfortable. Great shower and towels. Good breakfast. Friendly staff.
Fantastic service and wonderful staff
Our first time at this particular hotel and we had as we have found in the past at others in the group a very pleasant and comfortable stay. Just one disappointing point was that the duvet cover had a couple of ripped holes. This won't put us off staying again as all other aspects, staff, cleanliness, facilities and buffet breakfast were spot on.
This was my third visit and again, rooms are comfortable and clean and the staff are excellent.
Friendly staff and very efficient too. Central location which suited us well. I was a little cold at night but should have asked for a blanket which I'm sure would have been provided. We have plans to stay in other Motel One in the future.
I staed in one of the rooms on the first floor of the hpotel and have been asigned similar rooms previously. Whilst the rooms are ok - they are becoming drab and dreary. a fresh lick of paint, new carpet - opening windows and a general refresh would do these rooms the world of good.
Excellent location to Old Town and Princess Street. Value for money Staff extremely helpful and courteous. Continental breakfast had good choices. Rooms clean and comfortable.
Overall a very nice modern and stylish hotel in an excellent location. Very helpful and friendly staff. Lovely, relaxed bar area with reasonable prices for evening drinks. I was less impressed with using the same space and the low informal furniture for the buffet breakfast. We may have been unlucky but we arrived half way through breakfast service on our first day - 9am - and found very little left that we wanted to eat. We waited for staff to replenish but they didn’t. Therefore, a croissant (most of which ends up in your lap) and cup of poor coffee cost us almost £30. We went out for the £14.95 Breakfast Special at The Ivy in St Andrews Square on our second day. This is my only criticism of the hotel and i would certainly stay there again.
Lovely clean, well appointed rooms, friendly, helpful staff
Switch on. beOne.
Your benefits at a glance:
Motel One Edinburgh – affordable designer accommodation in the capital of Scotland
Edinburgh: The capital of Scotland
Motel One has two locations in Edinburgh, ready to welcome you at both central, popular Design Hotels each with individual interiors, friendly service and free WiFi. Our affordable hotels are a great choice for your weekend away, special event, short stay or business meeting.
Formerly called “Auld Reekie” by locals, Edinburgh is no longer the grey, industrial stronghold of its reputation. Scotland’s capital has gradually transformed itself, and is now one of the UK’s most popular destinations.
Budget Design Hotels in Edinburgh – your Motel One
Scarcely half a million people call Edinburgh home, making it compacter and cosier than many other European capitals. Nearly all its sights are within walking distance of our centrally-located Design Hotels. Both the Edinburgh Royal with its view of the castle and the Motel One Edinburgh Princes right in the old part of town make great bases for your explorations.
Edinburgh is made up of contrasts: between the Old Town and Royal Mile and its modern counterpart, the New Town. The Royal Mile is lined with neo-classical frontages and imposing columns, testament to Edinburgh’s storied history, while the geometrically laid-out new town reflects the precise planning and development of the 18th century.
From either hotel, you’re just minutes away from the cobbled Royal Mile, which connects the Castle and the Palace. At in fact around a mile long, it’s peppered with impressive architecture, seamed by countless narrow alleyways and hidden passages. Robert Louis Stevenson, of “Treasure Island” fame, once said, "There are no stars so lovely as Edinburgh street lamps,” and you’ll quickly agree if you tour the town in the evening.
Edinburgh Castle, Camera Obscura and Princes Street Gardens
A key symbol of the city, Edinburgh Castle on Castle Hill towers over everything literally and figuratively. Inside, you can find out about the world of Edinburgh gone by, enjoy the view across Princes Street Gardens, and jump at the the One O'clock Gun.
Follow the Royal Mile a while to the Camera Obscura tower where a living image of the city is projected onto a table, and visitors can wonder at interactive optical illusions as well as the great views from the roof terrace.
Should you be in the mood for a shop, head to the boutiques and department stores of nearby Princes Street after visiting the Old Town. Weather permitting, the parallel Princes Street Gardens are a nice spot for a stroll and a sit down.
Our Design Hotels are also within close reach of other sights such as Holyrood Palace, the John Knox House and the Canongate Tolbooth.
