Motel One Manchester-Royal Exchange
What our guests say
Very good
Overall rating from 2,972 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.9 of 10
Free WiFi 9.1 of 10
Value for money 8.9 of 10
Breakfast service 8.4 of 10
The hotel does everything it says on the tin. Great bed, great shower and really friendly and helpful staff. We arrived on a very rainy evening and as we had booked parking we were promptly guided to the car park. Check in was straight forward and we were soon in our room and relaxing. The hotel is a few seconds walk from the centre of Manchester which was perfect for our Christmas shopping spree.
Location was perfect for our 3 nights stay exploring the christmas markets and access to all shops, bars and restaurants. Property had a lovely modern ambience in the reception/bar area. Our room had a good view of the street, but no ventilation. Room was clean but small and had no storage space. Shower room was small but modern with a lovely shower. The room was hot and stuffy and unable to adjust even after reporting to reception. Some of the reception staff was very friendly and helpful, others was ignorant and didn't acknowledge you. Under ground parking was good.
As always really good. Central location, adequate city centre sized rooms, well equipped, clean, check in on line, speedy in and out, really nice staff.
Lovely and clean, view was really good but couldnt open no windows for a bit of fresh air. Staff are lovely amd polite. Really really nice threwout.
Clean and quiet room. Had to pay £13 for breakfast, it was so dry ended up leaving it wouldn't recommend having it there...
Well presented and modern hotel in the centre of Manchester, walking distance to lots of attractions and great pubs and restaurants. Parking (at an extra charge) was also useful. All the team members we came across were really friendly and helpful. Great bar and seating areas to enjoy a drink and watch the hustle and bustle outside.
This was my first time using Motel One and I was very happy with the value for money, as the quality of the room and professionalism of the staff for the price paid was excellent. The only issue I had was the booking process. The website defaulted to German and I could not get it to display in English. I somehow ended up booking the wrong dates as there was also no date re-confirmation on the booking page. The confirmation emails also came through in German. Luckily, the incredibly helpful receptionist, Danny, sorted this out for me on arrival, but I think the company needs to address this as it is probably losing them customers and causing other errors. I am a seasoned traveller who worked in the travel industry for a long time, so I persevered. Others may not. If it hadn't been for the booking issues, I would have scored my stay a 10.
Based in Central location. Unfortunately our room looked out on to the car park. The room was average size with everything we needed. Clean room with extremely comfy bed. Check in quick and friendly staff. Left baggage the day of departure with no problems.
The staff were very personable. Front desk, bar, breakfast staff all really lovely. Room was spotless and our modification requests were accomadated.
Staff very friendly and helpful
I have stayed at Motel One Royal Exchange now 4 times and I LOVE it every time. The staff are so friendly, the rooms are so clean and comfortable and the location is amazing. I always highly recommend this hotel to all friends and family...and I am looking forward to booking again for November 2026 x
Very friendly lady on reception when booking in called Fatima. Lovely Decor throughout the hotel. Comfortable bed & a very nice choice of foods for breakfast 🥞 Very central to Royal Exchange Arndale Centre & Victoria Station
Very good hotel , clean, good staff and located in the city center.
The hotel was amazing. The bed was so comfortable. All the staff were so friendly & polite.
Nice casual friendly vibe. Great location for the main shopping mall and the old historic pub. Also very close to the cathedral and the hidden gem catholic church.
Excellent stay. Friendly staff in a great location.
Bed sheets were dirt - did complain to front desk but nothing was done
Room was very clean, bed was comfy, staff were friendly.
Lovely hotel, excellent location, fabulous staff
Great room with queen bed. Very clean. Allowed to check in early, efficient, friendly and great value for money.
Warm welcome; clean and presentable room: very comfortable bed. Efficient at the bar. Unfussy!
Motel One in great location in Manchester, very friendly staff and a nice lounge and breakfast area with all the standard Motel One services and some references to the history of the Royal Exchange with yarn.
Excellent staff really helpful especially ginevra and Fatima . Great customer service
Michael at reception with excellent checking us in out and helping us park our car
Great hotel . Lovely bar and rooms were clean and modern . Great shower too . Would 100% recommend
Lovely Hotel in the Centre of Manchester. Great position for shopping trams and places to visit. Great staff and service.😊
It was a spontaneous stay following some train cancellations but I’m so glad there was a room available. All the staff were so friendly and welcoming (despite the time of night!). The reception is really inviting and stylish, as was the room. I felt really safe staying in the hotel and also sitting in the bar area on my own.
Simple check in and exactly what you need for a business hotel, clean proffesional and value for money.
Good stay overall. So convenient location wise. Quick and easy check in. Room clean. Bedsheets and towels fresh. Only gripe was the air con didn't work properly in the room.
Rachele was very kind and informative and made our stay a real pleasure! Thank you!
I can’t speak highly enough of the wonderful staff I met at this hotel. But in particular Darren from Glasgow was absolutely brilliant - both on the phone when I first booked - and again - professional and welcoming in person when I met him at the front desk. I also met James - I think he is in charge of maintenance - at the front desk who is another great representative of the hotel’s great hospitality. Both staff members seem to really like what they do, which is great endorsement for the company. I’ll definitely stay in this hotel again soon !
Here's a review based on your experience: *4/5 stars* "Stayed at Motel One in Manchester and had a decent experience. The room was clean and functional, and the bed was super comfortable. The shower was perfect every morning, which was a great start to the day. The location is spot on for exploring the city centre. However, the one major downside was the strong smell of pot in the corridors, which was a bit of a buzzkill. Would still consider staying here again for the price and location, but hopefully, they'll sort out the smoking issue."
Great hotel and location, really friendly staff. Reception man at check in was so helpful and quick to get the room key. Nice room a little small although clean, comfy bed and no issues with the room.
Excellent location and staff very friendly. Told we had an upgrade to the Queen room to a disabled adapted room. Personally I hate these types of rooms. Bed too low. Lack of sockets. Shower too low and you have to stoop. No plug near the mirror for doing your hair. This wasn't an upgrade in any shape or form in all honesty. This did let the experience down alot which was a shame.
From the warm welcome and cool vibe in reception through to the spotless rooms and comfortable beds everything was just perfect.
With clean, well-designed rooms, swift check-in, and card-drop checkout, Motel One is the go-to source for budget travel – whether on business or taking a city break, the chain offers well-located budget stays for everyone.
Really great location, nice rooms and good price. Can’t ask for much more!
Air con/heating not working
Great location with a stylish reception and bar area, room I had was small but good value for money, I’d definitely stay at a Motel One again.
my stay was vey good. the staff are very helpful and friendly
Cold experience on check in from the lady on reception. just not really friendly, but she was very efficient. Checkout was good and friendly. Breakfast hot food was cold. temp on the hotplates was on 1. I didn't notify anyone though Employees in the breakfast room were talking between themselves not in English. I'm fine with it, but could see other guests found it uncomfortable. General experience was excellent, and very good value for money, and a well-presented hotel.
very friendly and helpful staff, check-in was efficient and quick, especially receptionist Michael was helpful during my stay. Location is wonderful and centrally. I will come to stay again in the future
turned up at 2pm to be told the room wasn't ready. left luggage, came back after 3pm. at 3pm was told the room still wasn't ready. should clarify - booked a bigger room, not standard, as we were travelling with an infant. at 5pm, still issues and now the room wasn't available due to maintenance. given a standard room and told we'd be charged "less", but were charged for a big room. went to the standard room, and you couldn't get inside with a pushchair. went back to reception and told them that we couldn't get inside and the manager (i think) called someone and appeared very frustrated with them on the phone. they then told him there was a room on the 7th floor that was available. were finally given the keys and it was the room we booked, clean and ready to go. thought that was the end of it, but at breakfast they didn't have our details (we paid for breakfast) then at the end of the day when we returned to our room the keys were disabled this was all very annoying and upsetting. regarding the room- the water pressure was really poor! I have stayed previously and had a good experience, this time was very bad. the worst part of it was the staff just were not apologetic and didn't seem to care about sorting anything out. they just didn't feel it was their problem and didn't make much effort to remediate any problems. even asking for an invoice copy, we were told twice to come back later .. something which should take 30 seconds.
Great Location! Great Staff! Super Clean! Superb Breakfast! A stand-out from other Motel Ones who themselves are very good!
One of the best City Centre Motels we have ever stayed in, very clean, very comfortable and extremely helpful staff, already booked our next stay.
Fantastic hotel and fantastic staff. I love staying at Motel One!
Really lovely hotel booked at last minute after being let down by another hotel for over booking. Would definitely stay again. Location, rooms and breakfast we’re all amazing
Hi, room was way to hot and couldn’t open the window so it made the stay and night even worse because my body doesn’t handle hot conditions very well.
Motel One yet again provide comfort and value, my room had a street view and couldn't have been quieter.
Stayed at Motel One in many places but this one is our favourite place, it is like home from home, prob stayed 10 times or more now :-)
Gallery
Everything you need at a glance
The perfect meeting room in Manchester-Royal Exchange:
Capacity: 12 people
Equipped with: TV and flip chart
Drinks can be booked additionally
Price: £159 per day, £109 half-day
Location and surroundings
Hotel Manchester Royal Exchange
Our Motel One Manchester-Royal Exchange is designed with a trendy faux-industrial look in memory of Manchester’s golden era when it was known as “Cottonopolis”: all about cotton as a raw material and its processing. The foyer is dominated by six-metre high round steel arches and a wall of printed cloth, as a foretaste of our theme. Furniture by Baxter and hanging lamps by Alturo Alvarez are complemented by details such as spools of thread and spinning machines.
The main eye-catcher is a wall installation entitled "Cottonopolis" by paper artist Andy Singleton, composed entirely of shapes cast by innumerable single threads.
Our affordable hotel is situated right opposite the Royal Exchange Theatre in the very heart of Manchester. The Town Hall, Manchester Cathedral, Manchester Arena and the Manchester Central Convention Complex are within walking distance, and both Victoria and Manchester Piccadilly stations are within easy reach.
Visit us in Manchester and find out about the centre of the cotton trade.
Cool Cotton
Classic British furniture, paper sculptures and more will transport you to "Cottonopolis" - 19th century Manchester.
Cutting Edge
Paper artist Andy Singleton has proven a steady hand for Motel One Manchester-Royal.
