Motel One Manchester-Royal Exchange
What our guests say
Very good
Overall rating from 2,938 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.7 of 10
Bathroom 8.9 of 10
Free WiFi 9.1 of 10
Value for money 8.9 of 10
Breakfast service 8.5 of 10
Issues with the booking, room not cleaned and notice not given on the existing policy. Personnel kind and supportive in addrethe matters. Kind regards
Basic hotel nothing fancy very centrally located
I have stopped loads of times never a problem.
Location good. Reception nice with great services. Breakfast good
Hello.. Our stay with you was very good with all staff welcoming and very friendly, particularly Ginerva who was extreemly helpful with local knowledge including shops and chinatown along with restaurant recommendation plus helping personally in and out of the carpark.
Rooms need work. Felt like old council flats.
A really well-located budget hotel. Really friendly and helpful staff, which made the visit great. The room was a little worn, but clean, and the shower was powerful and hot. The bed wasn't mega-comfortable, but was ok. Continental breakfast was decent with a nice range of pastries / muesli/fruit yoghurt options. The fruit could have been a little fresher. The hot breakfast was simple - with sausage, egg (scrambled), hash browns, bacon offered. All tasty - and the really good crispy bacon is worth a special mention. Standard hotel slice-able scrambled eggs, but was overall the breakfast for the price was good enough, the bread was fresh, and hot drinks and juice were included. Overall, for a very central Manchester stay on a budget, it's to be recommended.
poor view of city but lovely room
Good: 1) Hotel location is good, cafe shopping restaurant just around the corner 2) Clean 3) Breakfast with good variety choices and taste good Improvement: 1) There's a carpark at the same building which should serve a plus for this hotel, however it locate at a small alley behind the hotel with both directions traffic; Moreover hotel requires me to park my car outside the hotel, went into the reception to get the fob key so to open the carpark gate, return the fob key everytime after use. Inside the carpark also narrow, which I saw a lot of scratches around the road corners, it is not a friendly parking space at all. Suggest the hotel can use the room card key instead of fob key for the opening of the gate, also have designated car park space for each guest
Very friendly at quick at reception. Room was very clean.Great value for area of Manchester. Really can't fault this hotel at all.
Overall the hotel was lovely with very friendly staff who gave us an extra bottle of water and put us on the top floor for great views. The room was okay, but the available pillows and thermostat made it less than perfect. We really struggled to get the room to an acceptable temperature as we both kept waking up overheating because the thermostat had turned off. The pillow options were also bit weird, either a giant soft one or a small supportive one which didn't help with sleep either. That being said, I would stay there again if I brought my own pillow and a fan.
Room was a lot more basic that I expected, and whilst staff were all very lovely, basic services like having an iron brought to the room were lacking.
Room was extremely warm. Had to ask reception to turn heating off as controls in room did not work. Also very noisy through the night due to first floor room with outside noise
An attractive hotel. Small rooms but adequate. Good effort at breakfast which was brought in as no kitchen. A bit expensive on that basis but no real complaints apart from my room was near some sort of building site and I was awoken at 6.30am Sunday by building work and clanging scaffolding which was still going on at 9.30 when I went for breakfast
the overall stay was good being convenient for our purposes, carpark and bar area. i thought the cost at £230 for one night was excessive given the size of the room, view from the window and plastic coffee cups.
Same as always, comfortable, clean and quiet, with reception staff being very accommodating. Nothing was too much trouble.
The reception team is absolutely lovely and the room was great. Unfortunately, the housekeeping staff skipped my room multiple times by simply putting a "we couldn't clean before 2pm" sign on my door before I left at 10am. The reception staff was really lovely in providing fresh towels and new tea etc though but I wish that hassle could have been avoided.
Everything was fine apart from one problem - When I arrived the gates to the car park were open so easy to park without having to try and get the gate fob. However when leaving the gates did not open and there was two of us trying to exit and neither fobs appeared to operate correctly but eventually did open - Did not report at the time as the other car owner handled my in for me Other than that every else was ok
The room itself is lovely but cleaning standards are not up to par. Room refreshes - coffee cups were taken away and not replenished. on 2 occasions the towels i was given were dirty - one had a plaster stuck to it and the other black marks which looked like make up the walls of the rooms are also paper thin. every night was disrupted due to external noises.
Friendly efficient check in. Clean rooms. Good breakfast choice.
Lovely staff
Efficiency of check in, room cleanliness and comfort, high quality breakfast
The property was nice and clean, excellent service provided by Maguy!
Staff helpful. Hotel modern and rooms clean. Bed comfy. Excellent location. Reasonable prices.
my stay was for business. the room was clean and my stay was very pleasant. i did mention that one of the bedside lights (room 631) needed a bulb replaced. apart from that everything was fine. thank you
Excellent stay.
Hotel was great for a short stay and in a very good location, staff very chatty on check in, bathroom could use with more storage as not everyone travels light
As always seamless check in, spotless room & helpful staff
My usual stay at Motel One has been great; however, this time, I believe the room I had been given was at fault, as the bathroom door would not shut properly.
Super helpful staff
Service was great - lovely reception lady and bar staff; but let down by lack of control of rowdy customers at 3am.
Excellent hotel. Great location. Very clean. Every member of staff I met went out of their way to help me and to ensure I had a comfortable stay. Comfortable bed. Good breakfast. Would 100% recommend and would stay here again very happily.
Everything as I normally enjoy but surprised that there was no first aid kit. Unfortunately I gashed my elbow very badly and need a bandage but all that was available was 2 plasters.
Excellent service by the staff. Especially Mo, Michel and Fatima who in turn made any effort to make our stay plesent
Excellent as always
Excellent location, nice clean room, friendly staff
My home from home. Always feel welcome and Fatima and Ginevra are brilliant and so efficient. Always a pleasure to stay.
Really enjoyed my stay at Motel One, comfortable bed and room in general, staff were friendly and I was happy to receive a bottle of sparkling water when I arrived, the only thing that could have improved my stay would have been having a bath in the bathroom!
Every thing was perfect , location ,service,city centre but quite at the same time
Ginevre did the best to accommodate my partner and I, with the room we wanted
I sent your hotel an email outlining my disappointment along with photos of the filthy towel given to me as 'clean' and I've had nothing back, other than the email prompting me to leave a review.
Great location and clean comfortable rooms at a very affordable price.
Lovely hotel, pleasant staff, and nice comfortable room, only issue was parking access was a bit of a nightmare, but would stay again
The room was clean and quality furnishings, Breakfast was delicious with plenty of options to choose from. The only disappointing factor was the room was too warm and the air-conditioning did not go any lower than 19 degrees. I woke several times in the night but didn't want to have to walk to reception in my pajamas in the middle of the night to report it as I had no other way of contacting them.
Only issue was that we were asked for our room number and subsequently paid extra £14 each for a basic continental breakfast, which didn't bother us as we couldn't recall if we booked for B&B, until many others came down for breakfast and weren't asked for their room numbers.
This hotel is right in the heart of Manchester, easy to reach on foot from the train station. Really welcoming lobby with staff with a smile. Very easy check in process, given a lovely cold bottle of water for the room. The room was easily accessible, albeit compact it had everything you needed. Clean and fresh with tea, coffee in the room. Fluffy white towels and a fresh clean bathroom. A small window with no view but that was not an issue. Altogether this is a lovely hotel and I would definitely stay here again.
Excellent stay - prime location and very clean and comfortable with great breakfast
Had a lovely stay, staff were helpful and room excellent. Thought the ability to park in hotel was brilliant if a bit pricey. Only negative comment was queue to check in but otherwise loved our stay
What an amazing place to stay. Greta location Great breakfast A d such amazingly friendly staff. Such a pleasure to stay there. Defiantly coming back
Staff were amazing and really helpful. Rooms are very clean and comfortable. Would definitely stay again.
Gallery
Everything you need at a glance
The perfect meeting room in Manchester-Royal Exchange:
Capacity: 12 people
Equipped with: TV and flip chart
Drinks can be booked additionally
Price: £159 per day, £109 half-day
Location and surroundings
Hotel Manchester Royal Exchange
Our Motel One Manchester-Royal Exchange is designed with a trendy faux-industrial look in memory of Manchester’s golden era when it was known as “Cottonopolis”: all about cotton as a raw material and its processing. The foyer is dominated by six-metre high round steel arches and a wall of printed cloth, as a foretaste of our theme. Furniture by Baxter and hanging lamps by Alturo Alvarez are complemented by details such as spools of thread and spinning machines.
The main eye-catcher is a wall installation entitled "Cottonopolis" by paper artist Andy Singleton, composed entirely of shapes cast by innumerable single threads.
Our affordable hotel is situated right opposite the Royal Exchange Theatre in the very heart of Manchester. The Town Hall, Manchester Cathedral, Manchester Arena and the Manchester Central Convention Complex are within walking distance, and both Victoria and Manchester Piccadilly stations are within easy reach.
Visit us in Manchester and find out about the centre of the cotton trade.
Cool Cotton
Classic British furniture, paper sculptures and more will transport you to "Cottonopolis" - 19th century Manchester.
Cutting Edge
Paper artist Andy Singleton has proven a steady hand for Motel One Manchester-Royal.
