Motel One Berlin-Upper West
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Très bien
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Great hotel in excellent location.
limited space in the bar area. we were not able to find a table several times. Breakfast could be more interesting.
We liked it a lot. The central location, the friendliness of the staff and the style in the rooms were very convincing to us.
The security at the entrance has to be fair to all - either he checks each and everyone of us and DENY the entry if someone NOT staying in the hotel OR he should let everyone in (to go the 10th floor). When I saw 2 young "scantily clad ladies" posing in the lift taking selfies and definitely thought the 18th floor was the rooftop, i knew they weren't guests in the hotel. Whereas on the ground floor while waiting for friends, another lady and her mom were denied entry cos they were not guests there. Frankly speaking, just look at some of the clientele at the rooftop bar in the night - it didn't look like they stayed in the hotel. So my suggestion is, non-hotel guests should buy a limited number of ticket to enter the rooftop bar and should only be allowed to 10th floor and nowhere else. I don't like seeing non-guests taking pics or roaming around on other floors. My only complaint about breakfast : Why is there NO scrambled eggs for breakfast? As I don't eat salami (either pork or poultry), i wish there is an alternative like fish. The front desks as well as all other support teams in the hotel (room cleaners, bartenders, breakfast makers, etc) are very helpful and courteous. Even the security is courteous. He just have to be fair to all and firmed.
Städtetour
When I entered the room first time, one hair was on the toilet cover. I asked only one time during my 5 nights stay, I found one hair on the bathroom wall after they cleaned my room. I hated it, of course. Also, I wish there was more space in the shower room to put my facial soap and others. However, all the staff were very nice, so my stay was good over all.
Loved the view. Loved the room. Clean and quality. Just a small room. Water is expensive as well
Très bon hôtel, bien placé. On a eu un problème de lavabo bouché à l'arrivée mais vite réglé une fois le problème signalé à l"accueil. Ma remarque serait juste de rajouter un frigo si possible.
Alles Super !!!!
J’adore Motel one tout simplement. Les styles de chambre les codes couleurs, tout me parle ! Bonne continuation
Really unhappy with the customer service and the experience we had at the reception. After getting the keys and going up to the room, we heard sounds from the room and could not open the door. We thought the sound is coming from other rooms and still tried to open the door. Upon opening the door we encountered two people having sex in our room!! We went down and informed the receptionist, he did not apologize and said it must have been the system or something else and gave us another room. I find his attitude very problematic, he could have at least apologized let alone offering us something as a sign of good will and good customer service. He acted as if walking in people’s room having sex is normal and ok in a hotel, I wonder what those people think and if they felt safe afterwards having someone opening their door. Adding to that, when checking in at the beginning he asked my name and I had to repeat it 3 times for him to understand (I don't have a European last name) and then asking my partners name (German last name) he said it would have been easier if it was under their name and not mine and he thought he is being funny! Very disrespectful and problematic! I would not book Motel one again and would not recommend it to any one else, such a shame! Thanks, Sahar Shamssharif
I have been Upper West many times. I enjoy coming back through the years! The breakfast and room just the way I like it. No complaints.
Excellent location, clean rooms, and generally friendly staff. However, one aspect that was entirely unacceptable was the rooftop terrace – which had been prominently advertised. The bar area was consistently understaffed or appeared to be poorly managed. Wait times for placing orders – and for those orders to be delivered – routinely exceeded ten minutes. Additionally, large portions of the terrace were often closed off with the explanation that there was not enough staff available. The terrace also lacked basic amenities such as sun umbrellas, making it extremely uncomfortable to sit there under direct sunlight. Another disappointing aspect: in the evening, guests are met at the main entrance by a sort of bouncer, tasked with screening external visitors. This creates an unwelcoming atmosphere – especially when the staff member is seen smoking and casually chatting with friends, acquaintances, or relatives.
Alles super
We stade 4 nights. Only had one day with service, because the staf came so early( 08.30) and woke us up, so we told them not to come in
alles super
Everyone, from the reception team to housekeeping, was helpful and friendly. I’d like to thank Michelle in particular for her genuinely warm smile. The terrace experience also added great value. As a guest who frequently chooses your properties, I want to share something in a friendly spirit and without naming anyone: while the terrace bar staff were generally very friendly, one of them (whose name I won’t mention) behaved noticeably coldly each of the four evenings I visited. I don’t like to be prejudiced about such things, but after four visits you can be sure. I don’t want to single them out and create a negative experience for them, but I think you’ll be able to guess who it is. It’s clear they need a bit more training and orientation. Other than that, everything was as it should be.
Perfect location and nice rooms
Good location with an amazing view from the roof top terrace.
Highlight Absacker in der Bar
A very nice room, with a fantastic view.
Room and the bed was great. Reducing a couple of points because the TV screenshare didn't work in my room and the room is quite cramped (small).
The hotel chose a wonderful room on the top floor for us. The staff at the reception desk was proficient, always friendly and helpful. The location of the property is great with easy access to public transportation at the Bahnhof Zoo.
Very clean and friendly staff
Lovely basic clean room.
Fantastic location with all the customary Motel One standards of cleanliness, great customer service and a World Class selection of Gin's at the bar. Front desk staff were top notch.
Tolles Team
Very nice and attentive staff, easy and quick check-in, clean, spacious and comfortable room with a great view - and all of this in an an excellent location,
Always a pleasure to stay there. A beautiful room on the 18th floor with an excellent view. I loved it! Best, Axel
Very small room with more or less no opportunity to leave our luggage somewhere. Recommended, if you only go there for sleeping.
third day has been unacceptable expensive!
Motel One Upper West ist immer top
Enjoyed the view Storage space tiny - nowhere you could put T-shirts / sweaters flat
War i.o.
If the AC had been working in our room I would have given you 10 points. Our room was too hot and poor air quality.
Tout bien sauf Service dans le bar. On attendssans fin pour un thé qui était oublié et c’était pareil la dernière fois fois que je résidais dans cette hotel
Motel one, da weiß man was man hat!
alles war tip top
Excellent accueil à la reception par M. Oliver Hartmann. Oliver m'a beaucoup aidé avec beaucoup de patience. Vielen Dank! Je reviendrai certainement!
Le prix est correct pour la prestation. La chambre est très petite, minimum de chose dans la salle de bain. Peu de savon pour se doucher. Pas de café ou thé dans la chambre. Le coussin trop épais.
Personnel agréable, décoration raffinée, chambre de qualité
Accueil sympathique et professionnalisme de toute l’équipe.
Motel One est une valeur sûre. Toutefois, les prix ont augmenté et la concurrence est intéressante.
Emplacement idéal, déco originale, personnel très accueillant, bar et terrasse avec vue grandiose. A recommander !
très beau et très confortable
Tt est ok , Réceptionniste au check-out, arrogante hautaine et méprisante sans parler de sa phrase « c est mieux que vous ne revenez pas chez nous * »
Impossible de parler au manager tout le sejour, soi disant toujours absent ou dispo de 11h am à 15pm donc impossible en gros!!!!
Alles passte
Professionnalisme, accueil attentif, excellentes prestations.
Rapport qualité-prix mauvais. La chambre est pour ce prix beaucoup trop petite.
Galerie
Tout d’un seul coup d’œil
Situation
Un design sur le thème du cinéma dans la capitale
Et l’Oscar du meilleur design d’hôtel est attribué à : Motel One ! Tout près de l’avenue Ku’Damm, du grand magasin KaDeWe, de l’église du Souvenir de l’Empereur Guillaume (Kaiser-Wilhelm-Gedächtniskirche) et du cinéma Zoo Palast, l’hôtel Motel One Berlin-Upper West vous dévoilera l’histoire passionnante du cinéma. Des copies d’accessoires de tournage, d’Ours d’or et d’anciennes caméras font écho au style élégant de notre hôtel design. Après une longue journée, vous pourrez vous détendre au bar doré, depuis la terrasse sur le toit vous aurez une vue sur la capitale digne d’un film, ou bien assister à une séance de cinéma privée dans notre lounge Cinema.
Nos chambres modernes sont décorées avec des photos du photographe de stars Jim Rakete qui, en exclusivité pour Motel One, a mis en scène des acteurs allemands célèbres dans des lieux emblématiques proches de l’hôtel. Des meubles chics de la maison Baxter complètent le design du Motel One Berlin-Upper West.
Grâce à son excellente situation près de l’avenue Kurfürstendamm et du parc zoologique, l’hôtel convient parfaitement pour explorer pleinement la ville. Les voyageurs d’affaires profiteront de la bonne liaison par transports publics entre l’hôtel et la gare centrale (Hauptbahnhof), le parc des expositions et l’aéroport. Réservez votre chambre à un prix avantageux dans notre Motel One Berlin-Upper West... et action !
