Motel One Wenen-Westbahnhof
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uitstekend
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Vriendelijkheid rating
Netheid rating
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Lounge en bar rating
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Goede prijs-kwaliteitsverhouding rating
Ontbijtvoorziening rating
Super
I was with my business partners overnight and it was just perfect like always. I extended for another night and it was easy and well managed.
So central and convenient, airport shuttle/taxi, train stations/underground, restaurants and shops of all kinds are all within, it's always service with a smile; customer care is great. At the reception Sarah made me feel so welcome. I'd be happy to stay more next time
Alles ok,
Great hotel. It's my favorite in Vienna. Delicious breakfast excellent location and easy access to and from the airport.
Overall good (comfy bed, clean room, friendly staff), breakfast a bit disappointing (at a mid-level hotel like this, cooked breakfast is generally standard these days). Also, waiting times in the breakfast lounge might be reduced, if the waiting staff adjusted their working speed marginally to the level of busyness ( leisurely strolling is perhaps not the most efficient speed level to clear tables at peak times). Still, all in all a pleasant stay.
Alles top
A very nice and clean hotel with a good location.
Check-in was a disaster. I had already entered my check-in details online. The person at the desk (who was Sarah) asked for my name, confirmed my details and gave me the room number and key card. I used the key card to open the room and found it was occupied. So I went back to the desk to ask for help. After asking about my situation, the staff member asked me to wait a moment and went into the back office area. This wait lasted 10 minutes. Crucially, he came out and told me that the items in the room belonged to the previous guest who had checked out. They would be cleared away and I could check in straight away. OMG I don't know what I heard, do you think this is ridiculous? So I got angry and had to speak out loud to let your staff know how unprofessional they were. At this point, a person who looked like a supervisor came out from back office and asked me the question again. This time she finally got it. She helped me check-in again. Meanwhile she asked me if I had signed to confirm the guest information and I said no, so she asked me to sign the document. When I was finished, she offered me breakfast as compensation for the incident, which I thought she was handled well. However, I must say that the staff were very unprofessional, as that (1) the first staff did not ask me to sign the necessary documents. (2) I was given the wrong key card, which made me feel unsafe during my stay in your hotel. (3) When I checked in online, I should be given a bottle of water as a gift. The first staff did not give it to me until the supervisor gave it to me. I would like to begin by stating that there is certainly scope for improvement with regard to the breakfast items. Only the eggs and coffee were hot. However, it was noted that many of the tableware were not washed clean and there were residues left by previous guests. I observed the incident on two consecutive days, leading me to conclude that it is unlikely an isolated incident. In addition, there are no other cups in the guest room except the paper cups for brushing teeth. I don't know if disposable paper cups are more environmentally friendly? Actually, I wrote so much, not because I want to ask for something or want the employees to be punished, but because the location of your hotel is so good that I may still stay there (hopefully not for the last time), and I don’t want the location to be your only advantage.
Super Hotel
Alles prima!
Great location. Great service. Comfortable and clean.
Good standard of accommodation. Very clean throughout and my room was excellent, being quiet and well located as I had asked for when I made my reservation. The staff were brilliant (especially Lisa and 'Hakan' ?). Breakfast was good but I thought it was very expensive and there were no hot food choices. Unlike most hotels I have visited there were no tea or coffee making facilities in the room which would have been welcome.
We always choose to stay at Motel One because we know that we can expect excellent quality and service.
ok 9-10
the restaurant/lounge was always overcrowded, also for the breakfast. No remote in the room. Awful view on the train station.
Pros: The hotel is very clean, quiet, with great location just next to a small shopping mall. a central shopping street and very good transportation options. Cons: Although we ordered 2 rooms for 5 persons with an interconnecting door, we received such 2 rooms for a total of 4 persons, and we had to ask one of the kids to sleep on the floor. We didn't receive any compensation for having such a mistake in the hotel room reservation.
Perfektes Management
Super comfortable I enjoyed my stay.
Could be good to have water and iron in the room. The water getting to the floor too much when taking a shower.
Everything was clean, Staff is supportive and very friendly. One small point, but it's a personal issue, it's annoying when you want to pay by card at the bar and you're forced to give a tip. I always tip, but unfortunately I have no understanding for this intrusive behavior. I see it as a provocation. Perhaps you should reconsider your behavior here.
Good stay overall, the brekfast quality is very good but there is no AC in the room, i had to open the window to have a better sleep. Staff is ok it could be more friendly and smily.
alles ok
A little noisy, bathroom was ventilating all the time and you ca hear the road all night long
It was very good🤩👍👍👍👍
Great and highly recommended!
-please check the online check-in process. even if I made it prior to the hotel arrival, there was no room key automated machine and I had to do the entire process at the reception (actually two of my other colleagues they even checked-in faster without going through the online check-in) -great position -nicely interior designed -relatively crowded at breakfat -limited choices at breakfast (it would be great to have 2-3 hot dishes available) -overall room was good
Receptionist not helpful at all (not being able to use the voucher for free breakfast that we got), cleaning service coming to late to clean the room
I am a bit handicapped walking. Motel Ones location right at the Westbahnhof is ideal.
The rooms are fine and what you would expect from Motel One. However, the hotel is very loud and you can hear everyone walking by in the hallways, conversations in the other rooms and other noises going on all around. The housekeeping staff knocked already at 8:00 AM and was cleaning in other rooms near by and that was extremely noisy and did not create a pleasant and relaxed experience on a Saturday morning. I could see booking a Motel One again for a business trip but not for personal trips. Too functional and as stated, way too noisy.
Nice hotel, nice place, very clean
I've been in three different motel one hotels. Everything went very well, but i Have to distinguish CARLOS SANTOS at the desk has a very positive mark on the hotel, he was very a friendly and profissional individual, always trying to help and clarify us on how and where to go on Viena! A +!
Very clean, quiet, close to Westbahnhof Ubahn
Good location for our need. Very good breakfast buffet. Very good bedding and silent room. Absolut recommentation.
Not well done cleaning on the room floor and strong bad smell from wastewater pipes in the bathroom.
Friendly service and clean.
Great location to move around the city. Clean, modern rooms. I wish there were more english channels to watch on the huge TV.
I took one of your towels. You could allow multiselect options for some of your survey responses, i.e. business and private
Alles tip top!
top Hotel
Alles 100 %
I like the Motel One group and have stayed at several hotels in different places, and all of them nice and great cost performance, but I have to say that my favorite is Motel One Westbahnhof Vienna! I have stayed periodically in Vienna, a couple times a year for the past 20 years, staying at many different hotels. And after staying in the Motel One Westbahnhof Vienna, I have kept coming back to it and no other. Hotel has a nice ambience. Rooms are nice clean comfortable as all Motel One, but I feel that this hotel is paricularly clean and comfortable. Front desk staff are very nice and helpful, thank you very much!! Internet was also very good. Location is also very convenient, right near Westbahnhof, the airport bus and Metro, and the shopping center there is great. Thank you very much!
Van alle Motel one is deze de minste wat betreft ontbijt ; enkel hardgekookte eieren en geen spek Tafels worden te traag afgeruimd voor de volgende ; bar veel volk en 1 barman met weinig ervaring ; wel positief is de ligging en de hygiëne In het hotel ; goede matras
Onvriendelijk personeel! locatie omgeven met zwervers, heel onprettig. Veel mensen bij de entree om in te checken en te weinig personeel bij de balie om dit te verwerken..
Klimaanlage defekt
Wij verbleven voor de 8ste keer in Westbahnhof. Receptie was erg vriendelijk en behulpzaam. Maar wel bemerkten we in het algemeen dat het ook voor dit motel lastig is goed personeel te vinden, wij zijn zelf erg netjes maar onze kamer was niet altijd even net. Eén dag was de toiletbril hoog en ons toilet gebruikt en niet doorgespoeld. Ook de schone handdoeken lagen op de badkamervloer ipv aan het rek. In de lounge waren soms lange wachttijden. Wellicht kleine zaken maar onze eerdere ervaringen, ook bij andere filialen waren altijd een dikke 10, vandaar een kleine verbazing over het verschil.
Uitstekend hotel. Niets op aan te merken, behalve de ligging. Heel veel lawaai 's nachts zodat je met gesloten raam moet slapen. Vooral aan de stopplaats voor autocars net onder het raam was het lawaaierig. Als je dat niet gewoon bent beïnvloed dit je slaapkwaliteit. Maar dit is heel persoonlijk.
Perfect gelegen om met Ov de stad te bezoeken. Ontbijt is top en de bar ‘‘s avonds altijd gezellig druk.
Mooi hotel met een uitstekende service en kwaliteit. Waar je 24 op 24 welkom bent. Gewoon klasse.
Wederom weer een heel fijn hotel. Dit is het derde Motel One dat ik in Wenen heb bezocht. De prijs/kwaliteitverhouding is zeer goed! Personeel is allemaal even vriendelijk. Ontbijt is uitgebreid, en wordt goed aangevuld. De stoelen in de lounge zien er mooi uit maar zitten verschrikkelijk, daar mag echt iets aan gedaan worden. Te opzichte van de andere Motel One hotels in Wenen is dit echt een tegenvaller. Verder alles dik in orde!
Galerij
Alles in één oogopslag
Ligging en omgeving
VOLGENS ALLE REGELEN DER KUNST
Ons Motel One Wenen-Westbahnhof is helemaal in de sfeer van het nabijgelegen museumkwartier en vooral in de sfeer van het MUMOK, het Museum voor Moderne Kunst. Overal in ons hotel vindt u levendige kleuren en opvallende designelementen, zelfs tot in de kleinste details. Om te beginnen nodigen vlak bij de receptie twee multifunctionele banken, zogenaamde ‘Enzis’, uit om te relaxen. Ook buiten in het museumkwartier zijn de ‘Enzis’ overal te vinden. Ook de kunstwerken van de Weense Thomas Draschan, die het ontwerp van de receptie, ontbijtruimte, bar en de hotelkamers heeft geleverd, zijn eigentijds en origineel. Zijn wandobjecten en lichtcollages stralen een typisch Weens levensgevoel uit en spelen met scenes van het Westbahnhof in op clichés en absurditeiten, maar dan wel met een vette knipoog ofwel ‘Schmäh’.
Het designhotel ligt vlak bij de Mariahilfer Straße, een populaire winkelstraat die vanuit het stadscentrum in de richting van slot Schönbrunn loopt. Van hieruit bent u ook snel bij andere bezienswaardigheden in het centrum zoals de Hofburg, de Stephansdom en de Staatsoper. Het Westbahnhof ligt pal voor de deur van het hotel zodat u heel gemakkelijk uitstapjes kunt maken naar de omgeving van Wenen en ons Motel One ook het ideale uitgangspunt voor een stedenreis naar Wenen is. Heeft de reiskoorts u al te pakken? Wij sluiten ons aan bij het citaat van Novalis, dat u overigens ook in de kunstige collages op uw kamer vindt: "We dromen van reizen in het heelal: maar zit het heelal niet in ons?" Wij vinden dat het niet gelijk het heelal hoeft te zijn. Wat dacht u ervan om eerst eens naar ons voordelige hotel in Wenen te komen?
