Motel One Manchester-Royal Exchange
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Housekeeping was a bit erratic time wise
I adore the staff, but this is the second occasion where, when I have left an item in my room, it has 'not been found'. The first instance was a silk pillowcase which was left on the pillow. It is a completely different colour the the hotel bedding, so how this could disappear is a mystery. Most recently on my last visit, I changed rooms for my second night and in my rush I left my electric toothbrush in the bathroom. The same day the room was cleaned and when I returned that evening I was given they to check in it (112). The toothbrush was gone, of course, but it was not noted in the book by Housekeeping. I was told a message would be left with them and checked in the morning - still nothing. I left my details to be called and updated - nothing. I called a couple of days later and my issue was noted again. I said I would be out so to leave a message if I was called back and again received nothing. There must be a simple procedure the Housekeeping team follow when items are left in rooms so it is a concern to me that I have now lost 2 items at your hotel when they should have been put aside. Either they have been thrown away, which is unacceptable, or, less likely, taken. It saddens me to need to submit this because I have been staying at Cross Street for over 3 years now - every time I come to Manchester and it's my home away from home. However, I'm really disappointed and upset by the unacceptable resolution in these incidents. I understand my personal belongings are my responsibility but in each instance I have swiftly informed staff - there is not reason why my items should not have been recovered and it has left me to of pocket twice. I would still like to be contacted by management regarding this.
Very accommodating , very clean and tidy. The room done the job for the price very clean and a good nights sleep. Only one very small negative trying to find the hotels car park (which is very good and secure) but you need to go into reception to obtain a fob to enter the car park however the roads around the hotel are all double yellow lines so you “shouldn’t” really stop there. As a solo traveller I had no option but to stop on them. That aside once inside the hotel the reception staff were very quick to come out and escort me into the car park which took less than 5 minutes. So potentially keep this in mind if you’re travelling alone, I’m sure there maybe parking spaces nearby but on this particular occasion there wasn’t. Still the hotel and car park were both fantastic and in a great location and very reasonably priced for a city centre hotel - will definitely stay again.
The location is perfect. The price is reasonable. The room is neat and tidy. My only concern was I asked for parking and was told yes there is but was not told I have to book it or nor offered to get me booked. . On the day we got to the hotel I was told parking is fully booked that I should have booked it In advance!
Second time at this particular Motel One. Excellent experience on both occasions. Prime location too.
Room was quite small but has everything needed. Comfortable beds. Only miss was the cleaning: not done everyday.
Great location and lovely, modern, clean hotel. Room slightly on the small size but well equipped. Car park was quite tight on entry and exit and at £25 was a little on the pricy side.
Excellent hotel, staff were all very friendly and helpful. Hotel and rooms were very clean, we felt very comfortable. Excellent location, would definitely recommend. Thank you.
Maiko (I hope I got the writing correctly) was really friendly and sweet on check-in and during our stay.
Enjoyed our 2day stay with you. Lovely hotel,very central to everything.
Had a great first night however when I came back on day two, there was a dirty wet cloth left on my side of the bedside table, and then stains on the bedsheet followed by my towels not being changed. Everything else was perfect and the staff were very helpful.
Best hotel in Manchester The staff was really nice and the room was clean and perfect !
When we come to manchester this is the only hotel we stay at, joined the app and it's great. Really good staff excellent location and the hotel is very clean and tidy . If you want a good hotel in the best location motel one is the one.
Absolutely incredible stay, the lady who was on the bar from reservations killed it and made my stay amazing
Centrally located, upbeat hotel. Rooms are very comfortable and well planned. Bathroom was ideal. Very clean and well presented rooms. Easy check in and out. Friendly staff.
Really enjoyed it
Love this modern friendly and comfortable hotel in central Manchester.
Room was relatively small but nice inside. Hotel reception was lovely and view was nice. No bin in actual room, only in bathroom. Disappointed only 2 coffee cups in the room and no glass etc in the bathroom. I wear a night guard and need to use a cup to clean my mouth guard in so was disappointing this meant I then only had 1 coffee cup between us for a drink the next morning
Central location Good size parking albeit expensive Responsive Basic but clean and comfortable
I couldn’t recommend this hotel enough! From location to the staff, it was perfect! I took unwell during my stay and the hotel manager personally took care of me. She checked on me regularly and had staff do the same. I cannot thank you all enough! I will stay again when in Manchester.
We’ve stayed here 2 years in a row now and we will definitely be back for a 3rd! Lovely staff, always accommodating and friendly, and great rooms for great value! Location is PERFECT, so no brainer alongside everything else
Staff wasn’t very polite upon entrance which made my stay a little unsettling everything else was up to Standard
It was a gorgeous hotel, all the facilities were useful. The rooms were nice and comfy and the style of the hotel was lovely. The hotel was brilliantly placed in the centre of Manchester and was easy to find. Only thing that could’ve gone better was that we didn’t know we had to reserve parking so had to park somewhere else but overall good experience
Amazing ! Will certainly be back
Room was very clean although small. The shower was nice and big but hardly any water pressure. Staff on reception were very friendly. Car park is a big bonus and the main reason for the booking.
On the whole it’s always a nice stay at the hotel. Unfortunately this time there was not sufficient water pressure coming from the shower. Michael the receptionist was very attentive as always.
Friendly and great customer service
Fantastic value in a great position in the city centre. I had a little trouble with the handle/lock on my door but it worked after a few attempts. I would have liked to have been able to open my window (it was a door, so appreciating that it couldn't open fully for safety reasons, a catch to restrict the opening width would have been acceptable).
Good clean hotel with friendly team - good price and location - quiet rooms and nicely decorated
Stylish hotel , excellent staff , clean and comfortable.
Overall stay was great. However I did attempt to ring the hotel on checking out and realising I had left my glasses in the room. Impossible to get hold of over the phone.
Not a very well designed layout with reception and bar too near each other which meant struggled to get served (plus the advertised drink on my offer wasn’t available) Never stayed in a Motel zone where the TV has been tuned in correctly and majority of channels didn’t work
Perfect location, stunning hotel. Only thing missing was phone in room if need to call reception.
My 2 sisters and I stayed 2 nights. The lower score really reflects the rooms 2 of us were given. While I don`t expect a brilliant view in a city centre hotel, I was very disappointed to see nothing other than a rusty fire escape and a rusty air conditioning unit. I felt I had to keep my curtains closed all the time, making me feel quite claustraphobic. My view was the worst, but another sister could look straight into another person`s room which again is not acceptable. I wonder, were we given these rooms as we used booking.com? We didn`t feel it was worth asking for a room change as only there for 2 nights and hoped to be out and about for the most part.
Great location and value for money. Will stay again.
excellent stay. reception staff excellent, hotel spotless, rooms brilliant, beds comfy and quiet at night. superb value for money.
Nice hotel with friendly and helpful staff. Slightly dark room but maybe I was just unlucky. Excellent breakfast except the orange juice which is just horrid!
Easy booking and check in. Great location. Clean, smart, quiet room with comfortable bed. Great breakfast. Very friendly and helpful staff. Would definitely choose again.
Lovely hotel in a great spot for exploring Manchester. I've stayed here twice
Very impressed, never stayed in motel before (had images of American tired buildings & staff as seen in movies!) Staff friendly and helpful and having staff on duty for serving breakfast was great, not always available elsewhere. Lady on duty for Tuesday's breakfast was lovely. A few points: 1) I got confused by 3 local sites in city and went to wrong one on arrival, so clarification would be useful when booking. 2) door of room strange design as door not flush with door post and I thought it was faulty. Being on 7th floor and no phone in room, difficult to get clarification, but another new arrival helped to check it out. This shouldn't have happened and I got quite distressed. 3) Having a legible street map with key landmarks / attractions on reception desk would be useful, and freely available in some hotels in other cities. 4) I couldn't find info about kettle and supplies on your website, so unsure if they were available. One of my friends also staying here had same query so phoned to find out. If there was no facility in room this could affect decision to stay here, us elderly folk on holiday may need an afternoon rest and choose to stay in room, and have a quiet cuppa. All you need to do is add it to your online list. I'm assuming your facilities are standard in all your motels. Otherwise I had a lovely stay and will certainly look out for Motel One for future travels . PS - I rarely give 10/10 so for my personal ratings this is high, my compliments to your thoughtful designers, fitters and staff.
Everything was clean and nicely presented! Can’t wait to book there again!
We stayed there three nights as we do very often no room serviced we had to ask for towels and toilet paper and make the bed very disappointed, we did mention it at departure was told someone would email but that was the last we heard. Maybe repeat customers are not your aim as I say very disappointing.
Hotel is very central, we had a room on the top floor which was modern, airy, quiet and the aircon worked perfectly. Bar serves good cocktails and the breakfast although only continental was excellent. I will definitely stop there again.
Air conditioning didn't work very well room was very warm even with window opened would expect some discount on my next stay
Everything was perfect. The lobby was classy, the room was fabulous, the girl in the reception was really helpful and cute. Overall, I’d give it a solid 10. Keep it up. :)
I loved this hotel. Right in the heart of the city and so convenient for my needs. Hotel was clean and tidy, and good value for money. Staff were very good and friendly.
The location is in the center of the town and near to train station and tram... clean room, lovely shower ,comfy bed and soft pillows. They offer continental breakfast only but have few selection and the staff are very good. They also let you leave your luggage before check in and after the check out w/o charge so it's very convenient for us to go around the city centre as we still have loads of time to spare. All in all I recommend it
Location was great! Decor lovely in lobby, especiallu the bar area. Good range of spirits in the bar too. Room was spotless. Did not feel any warmth from staff though which was disappointing. Was a birthday stay but felt lacklustte. Felt like it was rather :"robotic" Room aircon was freezing on arrival and took a while as was cold then in room. Bedding so comfy!
Brilliant hotel enjoyed every minute
Jak zawsze w sieci Motel One nie zawiodłam się. Bardzo czysto, super niskie poduszki i bardzo wygodny materac. Smaczne śniadanie, cichutko, czysto :) Jedynie łazienka trochę mała dla 2 osób ale lokalizacja wynagradza tą niedogodność.
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Twój Motel One pełen industrialnej elegancji
Wystrój naszego hotelu Motel One Manchester-Royal Exchange w modnym, industrialnym stylu nawiązuje do tradycji Manchesteru jako „Cottonopolis”: tutaj wszystko kręci się wokół bawełny jako surowca oraz jej przemysłowej obróbki. Wejście zdobią sześciometrowe stalowe łuki, a ściany są wyłożone lnianą tkaniną z designerskim nadrukiem. Oprócz mebli Baxter i oświetlenia marki Alturo Alvarez znajdziesz tu małe detale, takie jak szpule lub przędzarki, które doskonale dopełniają wystroju.
Główną atrakcją jest instalacja ścienna zatytułowana „Cottonopolis” autorstwa Andy'ego Singletona. Artysta tworzący z papieru połączył tu luźne nitki w dzieło sztuki.
Nasz niedrogi hotel znajduje się naprzeciwko Royal Exchange Theatre w samym centrum Manchesteru. W bezpośrednim sąsiedztwie znajdują się także Ratusz, Katedra w Manchesterze, Manchester Arena i Manchester Central Convention Complex. Ogromną zaletą naszej lokalizacji jest niewielka odległość do dworców kolejowych Victoria i Manchester Piccadilly.
Odwiedź nas w Manchesterze i zwiedzić dawne Cottonopolis!
