Motel One Innsbruck
Esto es lo que dicen nuestros clientes
Muy bien
Puntuación general de 3563 opiniones
Amabilidad 9.3 por 10
Limpieza 9.2 por 10
Recepción 9.2 por 10
Vestíbulo y bar 9.1 por 10
Ubicación 9.3 por 10
Habitación 8.7 por 10
Cuarto de baño 8.7 por 10
WiFi gratuito 9.3 por 10
Relación precio-prestaciones 8.4 por 10
Desayuno 8.5 por 10
Very well located, nice design and vibrant atmosphere
Opened the door to my room and it absolutely stank of cigarettes. I went downstairs and asked for another room and they told me there were no other rooms. They came up to the room and opened the windows and turned on the bathroom fan and told me to go up to the bar for a drink (I arrived at 23:30, I was exhausted and had no interest in another drink). At 1:00, I went back down to the room and it not only still smelled terrible, it was now freezing cold as well. I went back down to the front desk and said the room was unacceptable and I was beyond exhausted - quick as can be, he handed me the key to a new room. Now tell me why that couldn't have happened an hour and a half earlier? Worst service ever, truly. I only got 4 hours of sleep and missed an important event in the morning.
I like the hotel and am generally happy there. But my room on the 12th floor was somewhat noisy (because of the rooftop bar), both in the late evening and in the early morning. And I find the seating in the bar uncomfortable for breakfast: too many tables are too low for comfort. The background music is irritatingly loud.
A room of good standard and a nice breakfast experience. Most of all is the service excellence we experienced. All the people we met were very helpful and nice.
Super
I understand that the hotel is business hotel which i booked because of the location. The receptions are ok (some are willing to service some did because of the duty.) I hardly complain about the hotel because i expect what i paid for. The worse thing is the staff at the bar, i asked for the seat available but he point at my face and tell me (not ask me) to out to wait outside. I understand that under the busy situation he may stress and don't want to talk nice to me. But you are the service provider, I'm a customer that at least i pay for the hotel. When i complain with the reception, he said he understand but doesn't feel of any understanding at all just a plain script. I think more training needed for some staff here
Motel One was a great value! Clean rooms, awesome location, beautiful bar/lounge. I recommend.
Great room, with amazing view. Friendly staff.
Thank you so much for your hospitality! It was a wonderful experience staying at the hotel for a wheelchair user. Everything in the hotel room was thoughtfully designed for such occasions.
Perfecta ubicación, muy buena atención del personal. Instalaciones cómodas y buena habitación. Las visitas son espectaculares.
No Room Service. Had to bring the towels to my room on my own for the first time in a hotel.
Excellent modern hotel in a great location (though the rooms are rather compact it was good value for money) with fantastic view from our 11th floor room
Alles war gut
Great location, gorgeous view, excellent breakfast and staff. Very comfortable bed.
I give low score because of the following reasons: reception service was very disappointing, from not answering the phone for hours to delays on check in/out or staff not available. Breakfast service not existence, very crowded, dirty tables and very messy. Rooms are nice and clean.
The overall experience was only satisfactory as we had to ask to change rooms after one night. The original room assigned on the 12th floor was noisy (unusual for Motel One!) and we could hear not only the guests in the neighbouring room and bathroom but also noise from the floor above, i.e. the Rooftop Bar Level, which lasted through to at least 1 a.m. Also the A/C in the original room was not working and as the room was south and west facing it became very hot and stuffy by the afternoon when we checked in and did not cool down during the night. We therefore asked to be moved the next day and were assigned a room on the 11th floor that was satisfactory. The reception staff were helpful and willing to make the changes without any fuss.
All good, only the breakfast coffee was ways too difficult to get. Why do you not put there a traditional can of coffee, so that the extremely long coffee waiting line can be avoided? Thanks.
Check-in quick and easy. Staff excellent. Room clean and efficient. Breakfast good for selection and value. Location super.
From the moment of arriving until I departed, the Hotel’s staff and amenities were excellent…The location near the Old Town, train and bus stations were perfect…
The location is right next to the train station, so convenient to the station and 10 minutes walk to the city centre. The rooms are super comfortable, a little small, but have everything you need. Amro is a delight, and je looked after us. Please book if you want to have a drink in the rooftop bar as it is busy. We loved our stay in Innsbruck.
I had a wonderful stay at this hotel. The location is excellent—right in the city center, next to the central railway station, and very convenient for food, restaurants, and shopping malls. Getting a taxi was never an issue, available 24/7. The hotel offers great value for money. My room was clean, neat, and well-maintained, with a beautiful sunrise view and stunning views of the Alps. The receptionist was very friendly and welcoming, which made the stay even better. Overall, a perfect choice for both comfort and convenience. Highly recommended!
Excellent option in Innsbruck, convenient location just a couple of meters from the train station, still very quiet. Great views from the balcony. Staff is helpful and friendly. Really recommend staying here.
The room was a bit small to fit two suitcases but otherwise the hotel was great.
The location n room was very good. Please keep hand lotion & hair conditioner in the bathroom
The corner room overlooking Innsbruck was just a miracle. Quite tiny room but good design. Very comfortable bed. Bathroom amenities were great. Breakfast with fantastic huge selection with breathtaking view. Location is impeccable at the Central Station. Kind and professional personnel at the reception and in the Bar. Also loved the Bar's design and cocktail choices without alcohol. I highly recommend this city hotel for all kind of travellers.
All perfect
Quiet and clean. Welcoming and modern, although the rooms aren't large. Spectacular breakfast.
Awesome! Room and accommodations were terrific. The 13th floor bar is a definite bonus. The front desk staff was outstanding. We arrived early and fortunately a room was available. The gentleman who helped us was super helpful in recommending restaurants with traditional Austrian food and other things nearby. We would absolutely stay again.
The hotel is great and well situated next to the main train station. The only problem we had this time was that the air conditioning wasn’t working in our room the first night and Innsbruck had a high of 33 degrees celcius that day. We reported this to reception and luckily the problem was solved the next day. As a corporate member, doing quite a bit of business these past few years with Motel One, I would have expected a comped breakfast or at least a bottle of water due to this inconvenience. Another thing was that our room was not cleaned very well on the last night and no fresh towels were provided. The hallway outside our room was also full of crumbs that were not vacuumed during the length of our stay (4 nights).
Very small room + we had a room at the corner and the AC was not sufficient to keep the room cool. I think it was at least +25C in the room, even we kept the curtains closed for the full day. No parking and the partner parking where you receive discount was full so needed to pay full price in another parking. Great view from the room and breakfast area
Great location brilliant staff great views only downside paid extra for a with a view I dont think i got it.
While the balcony/bar area on the top is nice on the evenings,it does give the impression of a lack of atmosphere when you enter on the ground floor at the small reception area . It gives a different feeling to other motel one entrance areas,a lack of personality and atmosphere we have felt in others. The small but important issue for most travellers nowadays,is the ability to connect their Android device or a stick device to a hdmi output on the room tv. This is not the case in any other Motel One we have enjoyed.The tv was a new Samsung,but no facility or option to connect anything,i think this is a big step backwards. It would allow your guests from around the world to have more of a choice when in the room,and a feeling of home from home if allowed to access these options,and it would not cost anything as wifi is included. At one point both of our keys would not work ,to either access the room,the lifts or worse,the floors from the stairwell,this is a major safety concern in my opinion. If power to the building or systems took place ,could people who were to use the stairs to evacuate then access lower floors ? It was not possible when BOTH of our room keys would not work. Motel one is always super clear, and reasonably priced in general . I had booked 5 nights in Munich ,and during the 5 days we decided to travel to Innsbruck,so I booked a room,while already having paid for the 5 After arriving ,and after paying for a room,160 euros for the Special One, I was under the opinion I would receive a corner room with a view .I did not,i received a normal room as far as i am aware,I then received a discount offer on the app,not via email ,if i wished to make another booking. This would have been much more appreciated if i had received this before i had made the booking for Innsbruck,and also via email not just on the app,but i am not clear on the terms and conditions of this particular offer. To sum up,room keys should not stop working to access,rooms ,lifts or exits ,stairs at all times It should be possible to connect to the in room tv/media via , android/cast hdmi etc Any offers should be available to you as a Beone member, ie, on website or email not just via an app , especially if you have already had a booking on the same date . We only use Motelone while traveling in Germany, Austria ,Ireland, Uk and plan to in Poland and other destinations,we recommend it to all our friends and families .
Pros - Room looks new and is considered clean. I had a corner room and absolutely love the view 😊 Staff are polite and helpful. Location is great as it’s next to the hbf. Suggest areas to improve - bathroom has no ventilation and the entire bathroom was moist after each shower. Shower area has no door and the toilet floor was all wet no matter how I tried to angle myself. While I managed to borrow one from the reception counter, suggest to place an electric kettle and proper cups/glasses in each room as I may not be lucky everytime. Overall, my stay has been a pleasant experience and would highly recommend this hotel.
The only thing that could be better is bigger tables at breakfast.
Mobile key via phone is great but does not work in the elevators- so it is useless basically
Amazing experience i had the pleasure to spend a few nights in the location in berlin so I had to book again for my trip to innsbruck. The hotel is really beautiful and the staff is kind and professional I will definitely try other locations
The air conditioning was very poor. The water pressure was very poor even on boost mode. On the plus side the roof terrace was incredible so it was disappointing both the former points let it down. Staff were beyond friendly.
Good quality and service. I only stayed one night, so I couldn't check the room cleaning. Awesome views from the top bar/restaurant/breakfast room. Excellent reception service on arrival. Friendly staff overall. Conveniently located beside the station, although trains start circulating at 6am and you can feel them from the room facing the tracks. Room is quite tiny and so is the bathroom. Quite limited breakfast choice. Coffee is good.
Parking options (map/directions), opening hours of reception, bar etc on website of the choisen Motel One location would be helpful
Great location and nice, modern hotel and as expected when staying with HotelOne which I have done numerous times. However they need to fix the fruitfly problem on the top floor. There were flies all over the breakfast buffet, on the ham, on the juice dispencer. I had a fly in my cocktail the evening before even. This is just a cleaning issue and should be relatively easy to fix. Rooms feel a bit cramped and small compared to the relatively high price, but acceptable, but view from 10th floor was great. So overall happy with my stay.
First room, AC did not work. Second room the safe didn't work. Third room, all Ok. We were given complimentary breakfast and drinks. My drink, the glass broke. But despite all that, I would like to thank Amro and, I believe was the head of room service, for their efforts in trying to help and get things resolved quickly and they did.
Nice view but room is too small for family, the water temperature is unstable when having a shower
The rooms are very small and the air conditioning was not particularly effective during the very hot weather. The views from the rooms and rooftop bar are spectacular.
Un hotel espectacular,cerca de la estación,y el personal tanto de recepción como de restauración muy amables .Lo recomendaré a mis familiares y amigos
I have been staying at Motel One every time I have a business trip to Innsbruck. All basic necessities are provided, rooms are clean and comfortable, staff is extremely friendly and the rooftop bar is the highlight! A definite recommendation.
El personal super amable , la ubicación excelente y el desayuno estuvo bueno.
Muy bien ubicado! Maravillosa vista de la habitación..pero es demasiado chiquita...apenas te podes mover alrededor de la cama. Yo agregaría una jarra térmica y tazas
Execelente ubicación, personal muy amable
Desayuno caro para la variedad ofrecida. Un par de platos calientes se agradecerían. Limpieza de la basura del lavabo deficiente así como la reposición de papel, estuvimos medio día sin rollo de papel ni pañuelos de papel. Tanto en el motel one de Munich como de IBK tuvieron que llamar cada día a la hora del desayuno para comprobar que lo teníamos, la conversación: “no tienen desayuno”, “si, tenemos cada día llamáis…” y así cada día se hace incómodo y con falta de atención
Estuve muy a gusto y lo recomendaría sin dudas
Galería
Todo de un vistazo
Nuestras habitaciones
The One
- Habitación de 16 m²
- Cama con somier Queen-Size o King-Size (160-180 cm)
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- TV con pantalla plana LG de 43"
The One con vistas
- Cama Queen-Size o King-Size (160-180 cm)
- Con vistas
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- TV con pantalla plana LG de 43"
- Habitación de 16 m²-20 m²
The One con balcón
- Balcón
- Habitación de 16 m²
- Cama con somier Queen-Size o King-Size (160-180 cm)
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- TV con pantalla plana LG de 43"
Special One
- Cama King-Size (180 cm)
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- Habitación de 16 m²-20 m²
Special One con vistas
- Cama King-Size (180 cm)
- Con vistas
- Cuarto de baño de granito con ducha tipo lluvia
- Wifi gratuito
- TV con pantalla plana LG de 43"
- Habitación de 16 m²-20 m²
Ubicación y alrededores
Hotel Innsbruck
Una pequeña gran ciudad
¡Te damos la bienvenida al pueblo más urbanita de Austria! ¿A que no sabías que los auténticos tiroleses se refieren a Innsbruck cariñosamente como un «pueblo demasiado grande»? Y con razón: la quinta ciudad más grande de la república alpina es una fantasía rural que desprende aires de big city. ¿Quieres que te lo demostremos? Desde nuestro Motel One Innsbruck tendrás esta pequeña gran ciudad a tus pies.
Hotel en Innsbruck: un chalé en los Alpes y en la gran ciudad
¡Tenemos buenas noticias! Si tienes ganas de desconectar en un chalé en los Alpes, no tendrás que conquistar la cordillera Nordkette. De verdad. Este chalé se encuentra en el centro de la ciudad. Justo al lado de la estación central, este hotel te trae las montañas al valle. Siéntate cómodamente en los sillones de terciopelo mientras te calientas junto a la chimenea y su fuego crepitante. Ya lo verás: el televisor de pantalla plana del vestíbulo es tan agradable y hogareño como una estufa tradicional tirolesa.
¿Te apetece tomar algo? Date un capricho refrescante en nuestro bar, relájate en los sofás de estilo rural y disfruta de las vistas a la Nordkette. Como no podemos mover las montañas para decorar nuestro hotel, hemos pintado las paredes acristaladas del vestíbulo al moderno estilo fine arts, inspirándonos en los elementos de la naturaleza. Seguro que nunca habías experimentado los Alpes tiroleses desde esa perspectiva.
¿Quieres ver los originales? Desde nuestro económico hotel podrás maravillarte con la belleza de la cordillera muy de cerca, que rodea el valle desde el casco antiguo hasta la ciudad nueva, como si fuera el guardián del lugar.
Hablando del casco antiguo de Innsbruck: sus estrechas calles empedradas y las ornamentadas casas de entramado también están al lado del hotel. Pasea tranquilamente por el centro histórico, visita Dom zu St. Jakob —la catedral de Innsbruck— y hazte un selfi frente al Tejado Dorado, el pequeño gran tesoro de la ciudad. ¿Se te está abriendo el apetito? Te espera una excursión llena de aventuras por el lugar, así que coge fuerzas con una gran porción de Speckknödel y un pastelito Kiachl. Tu viaje por Innsbruck aún no ha acabado. Ahora que ya conoces el lado divertido y urbanita de la ciudad, ¿te gustaría explorar una faceta más tranquila y natural?
Hotel en Innsbruck en las faldas de la naturaleza tirolesa
¿Sabes qué se siente al volar? ¡Descúbrelo! Desde el trampolín de salto de esquí de Bergisel llegarás a lo más alto. El elegante gigante de acero de la famosa arquitecta Zaha Hadid hará que te tiemblen las piernas incluso desde la distancia. Después de ese momento de adrenalina, puedes bajar las pulsaciones tomándote un café y un trozo de tarta en el restaurante Bergisel Sky.
Ahora, la ruta hacia las alturas puede continuar en el teleférico Nordkettebahn. Desde las cabinas transparentes disfrutarás de una impactante vista de 360° sobre el maravilloso paisaje alpino. Y ¿quién sabe? Quizá veas alguna cabra montesa o una marmota si observas con atención, pues el Tirol también es conocido por ser el hogar de estas dos especies.
