Motel One Hamborg-Alster
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Kvalitet i forhold til prisen rating
Morgenmad rating
I like the reception. It’s so welcoming. Staying in the 17th floor afforded us opportunity to have a panoramic view of Hamburg.
Overall hotel is nice, but there was something wrong with my room. I stayed in room 1722, and the bathroom smelled like a sewer. If I left the bathroom door open at anytime, the whole room would smell like a sewer as well. Also, there was no wash towels in the bathroom, so no real way to wash your body or face. I asked my friend if his was this way, he was in 1720, he was not having the issue with the smell.
Very nice and helpful staff; clean rooms; breakfast looked tasty - but I haven't tried it
Everything is great. The room is nice and clean, the parking is also nice. It would be nice if there was a mini bar at the room.
The staff was quite inexperienced and slow, esp. the situation at breakfast (no space) was a bummer. On top they charged me almost 100 Euro too much, which I fortunately discovered, but haven't received back yet :-(
The service we received from the whole reception team was superb - especially Mario who went above and beyond to be helpful
Only shortcoming was check-in. Not enough staff (2) and a queue out the front door. We understand it was a busy week, but someone had to know you had a lot of bookings.
Super dejligt hotel, der har hvad vi skal bruge.
The room was clean, quiet and comfortable. The shower gel with mint was unusable for me. There are, however, no alternatives offered. The prices of drinks at the bar are exorbitant. Very friendly staff
Great location, clean reception area. Carpet in the room was very dirty, could smell the dust overnight. AC was not working which in the end was good since the carpet was dirty. Water was very lukewarm.
Nice room on high floor as requested, thank you very much. Friendly check-in, thank you Pascale. Difficult to unpack as no folding stand to put suitcase on (most Motel Ones have one of these now).
The hotel was very good—clean and comfortable. Unfortunately, I had a bad experience at check-in, as the receptionist seemed disappointed when they realized I didn't speak German and only spoke English, Catalan or Spanish.
Nice, very centrally located hotel with a wonderful personal service. Close to Hamburg central station.
Really nice, clean and calm room.
I very much appreciate the bio food range; however, the choice of vegan deli cuts and cheese is very limited and in all hotels the same, for a frequent guest it is getting monotonous. Vegan salami or bacon would already make a difference
Effizientes Business Hotel
Effizientes Design-Hotel
Very clean. Nice atmosphere.
Very kind staff, an amazing view from the 9th floor (especially regarding the fireworks) an awesome variety of breakfast even for vegetarians or vegans - there’s nothing to complain about!
Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request. After by mail they said that I should sent reservation number (when it was already in the mail). Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing. Lack of profesionalism.
The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection. I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less.
Alles Positiv 👍
150 EUR for one night + 20 EUR parking ticket If no space, you just paid 20 EUR for NOTHING
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
Ophold med 2 overnatninger. Fint ophold, dog kunne der være bedre planlægning mht. morgenmaden. At man kunne vælge tidsrum, så der ikke er så lang kø.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
Excellent service in general, very friendly staff. Very good breakfast! Not so happy though about having to wait in the middle of my check in, due to another guest being vocal about some problem and the person checking me in left to help her colleague. She should have finalised my check-in first, then helped her colleague, but I guess she got stressed/annoyed by the other guest, so … Also, the very large and obvious spiderweb between a ceiling lamp and the wall didn’t help the impression of cleanliness. In general, the hotel felt a bit lacking in being cleaned well. Regarding my choice to “not recommend” this hotel is not due to the hotel at all. I would recommend it, but I would warn about Steindamm and not to go further than the police station, due to all addicts, junkies, drunks and a lot of shady people on the lower part of the street. It’s not a street you want to be at walking in the evening when it’s dark outside. Apart from that, the location is nice with the park area outside. If you take a taxi to and from the hotel and don’t plan to leave it, then no problem.
Staff very friendly, good location, rooms small but functonal and clean.
Alles prima!
Hotel is good. But it is expected to keep some kettle to heat the drinking water and water bottles in the room. That is minimum requirement to provide.
Location great, very clean, stylish, modern, what I would expect from a Motel1 property. I was asked at checkin if I needed the room serviced during my 2 night stay, and I said no. I was then told to ask them if I need anything. I was given a bottle of still water on the first night, and I assumed that I would be allowed one for the second night. I asked the next day but the same receptionist told me "you only get one" after previously having said to ask at reception if I need anything. I also think it would have been a nice gesture to allow me the water seeing as I did decline the offer of room service and thus allowing the staff more time to do other things. On the other hand when I asked if I could buy a coffee the breakfast attendant told me I could just grab one for free, which was appreciated. So it just felt a bit inconsistent around little things like this. Additionally, a small chiller for drinks in the room would have been nice.
Vi har boet hos jer flere gange, men denne gang lugtede værelset indelukket og fugtigt hver gang vi havde været ude. Og vi måtte lufte ud. Sæbepumpen var i stykker i bruser og jeg skilte den ad og satte frem så rengøring kunne skifte, men samme pumpe der var i stykker blev sat på igen og igen. Morgen maden var ok, desværre var det beskidt efter andre morgenmads gæster med krummer og andet på stole pg gulvet. Det var ikke særligt indbydende. Så var at være vores yndlings hotel i Hamborg overvejer vi nu at finde et andet næste gang da vi ikke synes hotellet levede op til prisen.
Tingene fungerer. Morgenmads buffeten er en smule kaotisk! Det er ikke optimalt, at sidde i en sofa/lænestol og spise morgenmad
Handicap værelse er ikke for mig. En grund til at vælge motel one er Queen size bed
Venligt imødekomne personale ved indtjek
Generelt et godt ophold - dejligt med parkering direkte ved hotel til ok pris. Morgenmaden er fin, men der er for lidt plads til gæsterne pga indretningen med lounge stole/område
Indkvartering acceptabel selvom værelserne er ultra små. Egner sig bedst til rejsende med håndbagage! Sengeborde mangler. Indtagelse af morgenmad er TOTALT KAOS. Morgenmadsfaciliteterne er slet ikke dimensioneret til antal værelser. De plagierede designstole et totalt uegnede at sidde i og spise morgenmad, desuden tager de uforholdsmæssig meget plads. Selve morgenmadsbuffeten er en skuffelse. De opslag der sidder i elevatoren og fortæller om alle de bioprodukter man kan finde på buffeten er vildt overdrevet. I reklamerer med “fair Trade”, men det der kommer ud af maskinerne er, på nær café creme, ikke andet end mælkeskum med en slat kaffe i. Aldrig mere morgenmad på jeres hoteller!
God hjælp ved indcheckning og godt værelse og lækker varieret morgenmad.
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Samlet oversigt
Placering og omgivelser
Hamborg – Nordens perle
Vores prisvenlige designhotel ligger i det trendy kvarter St. Georg og tæt på de to Alster-søer. Bifloden Alster udspringer nord for Hamborg og opdæmmes midt i byen i de to kunstige søer Binnen- og Außenalster, der egner sig perfekt til diverse former for sejlsport, men også udgør en smuk kulisse for de omkringliggende parker og grønne områder. I vores reception lærer du dog i første omgang Hamborg at kende fra sin vinterlige side: Et fotografi af en folkefest på den tilfrosne Alster viser nemlig hansestaden i fuld vinterpragt. Lameller af nøddetræ i barens loft afspejler Alster-flodens blide bølger, mens accessoires som sejlbåde, skibslygter og matroshatte fuldender hotellets maritime designkoncept.
På Motel One Hamborg-Alster overnatter du i et af byens allermest populære kvarterer. Trendy caféer, butikker og ikke mindst Alster-flodens naturskønne flodbred indbyder til hyggelige slentreture eller spontane picnics.
Grundet hotellets centrale placering er du hurtigt fremme ved byens mange seværdigheder til fods. F.eks. er der kun få minutter til fods til Mönckebergstraße, en af byens vigtigste shoppinggader. Via U- og S-bahnstationen Berliner Tor samt U-bahnstationen Lohmühlenstraße lige uden for hotellet har du forbindelse til offentlig transport i og omkring Hamborg. Ved ankomst og afrejse med toget vil du helt sikkert sætte pris på det faktum, at Hamborg Hovedbanegård kun ligger få hundrede meter væk fra hotellet.
Overnat i vores designhotel ved Alster, og glæd dig til at opleve verdens- og havnebyen Hamborg med dens mange facetter og kontraster.
