Motel One Wiedeń-Hauptbahnhof
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Ogólna ocena na podstawie 7549 opinii
Uprzejmość 9.3 z 10
Czystość 9.2 z 10
Recepcja 9.1 z 10
Hall i bar 9.1 z 10
Położenie 9.5 z 10
Pokój 8.9 z 10
Łazienka 8.8 z 10
Bezpłatna sieć wi-fi 9.1 z 10
Stosunek ceny do jakości 8.7 z 10
Ocena śniadania 8.5 z 10
Overall good but check in slow and hotel very hot, air con not working in rooms
I always try and stay in a Motel One as you know what you're getting. This was pretty much what you usually get. However there were no net curtains up in here and the room I was in (333) faced out onto a play area and flats, so you had to be 'decent' when opening the curtains in the morning. It got a bit warm in the room but there wasn't any air con, so you have to open the window. I had a double bed but a single duvet which was a bit strange. I know I was on my own but I'd paid for a double room so should've had a double duvet on my double bed. On my 2nd morning I'd got the sign on my door saying not to disturb me, yet I had someone knock on the door to wake me up and before I could answer, they'd let themselves into my room. What's the point in having these signs hanging on your door if they're going to be ignored? The hotel itself is really nice and the location is right across the road from the train station which was perfect for me.
Our stay at MotelOne Wien HBF was excellent. The location right across from the train station made it so easy to get around Vienna and when it came time to head out. As usual when we have stayed with this brand, the rooms are clean and comfortable, the common areas are functional and the staff are friendly, professional and helpful.
super hotel...
I am very happy with my stay at Motel One. The only problem I had was that my room was quite cold — even colder than the corridors. I asked for help at the reception, and they advised me to turn off the air conditioning, but it still didn’t make the room warm enough, I’m afraid.
I've been hosted for six days and I found the hotel and all the staff wonderful! The localization is really strategic, the breakfast was excellent, and the hotel was clean and cozy.
Great location for us travelling by train. Very nice and clean, comfortable bed, and we loved the bar!
Not sure why the room was set up with 3 beds as it was requested single. The breakfast did not have warm options, which was disappointing.
Lots to like. Nicely appointed room with simple but functional inclusions. Very clean and a comfortable bed. Nice lounge area conducive to a drink or a coffee rather than being alone in your room. Breakfast good value. I gave a lower score for the room because there was no stand for a suitcase, although there was plenty of room for one and 2 out of the 4 lamps did not work.
Amazing view and the bar is very good, enjoyed staying at your Motel One a lot.
Perfect, as usual.
Hotel is in good location to reach easily each corner of Wien city. The room was perfect and well cleaned. The service at the bar could be improved, with more attention to the guests. The only negative aspect is the breakfast area, it has been complicated to find a seat the first day.
Really bad experience. Someone (maybe the cleaner) steal 2 rings and 1 power bank from my room. I notified it at reception and when we came back from dinner the rings and power bank reappear in my room.
The stay was great as always, I enjoyed the friendly service and breakfast. Unfortunately the property has again not followed my request for a specific side of the room (away from the train station). I followed the recommendation and added if to the notes to the hotel. I understand this is not always possible, but then a feedback that the wish could not be considered would be nice. The way it currently is I have to hope the hotel is not fully booked (where the staff is always helpful with changing the room) or have a room that is less good for my sleep
Simple, more spacious then expected, clean, good bed and nice breakfast.
I have stayed at Motel One in: London, Berlin, Wien, Dresden, Leipzig, Hamburg. Each stay has begun with a very positive check-in experience. Until now. At Hauptbahnhof Motel One, the attendant seemed uninterested in being helpful. He was not unfriendly.... just there to get a job done. Not a smile or positive greeting. Most unfortunate. Also interesting that no water was offered. Usually a "greeting" complimentary bottle of water has been offered.. not this time.
Hotel, Personal Top *****
Dear Motel One, all aspects of our stay were excelent. Tks to the staff. C
Very clean room, comfortable bed. I would have loved to have a coffee maker in the room. We had coffee downstairs at the bar but the smoke from people smoking outside came in through the doors. It's definitely a great place to stay for a short time, very convenient for getting around.
Friendly, clean... But pillows are unbearable. Would love to have much softer option.
Great location, nice room at a good price. No fridge in the room and the shower was not working as it should, but I managed and did not complain and everything else was really good. We really enjoyed our stay.
Great value for money. Well located. Great cleanliness. Great overall well priced accommodation.
Alles top
To nasz trzeci pobyt. Wszystko w najlepszym porządku.
It was perfect.
Excellent as always. Totally reliable and very nice breakfast. Very high-quality staff working very hard to clear tables and replenish food. As always, my go to place in Vienna.
Alles prima
Dear Motel One Vienna Team, I am writing to share my disappointment with the way my lost mobile phone case has been handled. Despite several emails and repeated follow-ups, I received no concrete response from your team. Though Mr. Deni confirmed over phone that the hotel had found my device and assured me of a call back to explain the process of shipping it, I never received any further communication. I even shared both my India and Europe addresses as requested, but no update was provided thereafter. Due to this lack of support, I am now returning to India from Prague without my mobile phone, which has caused me significant inconvenience. I truly expected better responsiveness and assistance from a reputed hotel like Motel One. I still request you to please share the next steps immediately so that my phone can be shipped to me without further delay. I hope this feedback will be taken seriously and corrective action will be ensured for future guests. Sincerely, Shishiv Jain
Check-in (from 3 PM) and check-out (by noon) times are standard, and it’s great that the reception is staffed 24/7. However, it would really improve the experience if there were at least two people on duty in the lobby during those busy periods because waiting in line with only one staff member can be slow.
I am a regular customer- the staff is very friendly and the bar area is nice. Would love to have a coffee possibility in the room.
Great place to stay. Close to the HBahnhof and then only a short U-bahn ride to the old town. Room was comfortable and clean.
Na plus - lokalizacja, szybkie windy, przytulne ręczniki, wygodne łóżka Do poprawy - półeczka przy dwuosobowym łóżku tylko z jednej strony zamiast z dwóch
Very disappointed with my stay at Motel One. The family room was dirty (hair on the floor) and the sofa bed was broken, causing my son back pain. Staff “fixed” it with tape, then gave us an extra room, only to give that room away the next day without telling us. My son’s toothbrush was left inside, and staff were unhelpful and rude, especially the receptionist Mariam. No apology, no gesture, no professionalism. Even my follow-up email complaint was ignored. Poor cleanliness, broken facilities, rude service, and zero customer care. Definitely would not recommend.
Amazing hospitality from the front desk and everyone at the hotel. Very kind and helpful. 10/10 to the kind lady at the front desk saturday night and sunday morning of vienna hbf branch.
Found my favorite room: 16.10. The young men who helped me at the frontvdesk were both excellent. The late afternoon barman made me two delicious mojitos. Motel One Wien Hbf remains my no. 1 choice for convenience and comfort.
I enjoyed my stay very much. The location was excellent: very convenient for main station, airport and city centre connections. My room on the 14th floor was comfortable with small but good bathroom. Value for money!
Alles top
Dear Motel One Customer Service Team, I am writing to express my surprise and disappointment regarding an incident that occurred during my recent visit. On 02nd August, at around 12:08 p.m., I inadvertently left a newly purchased pack of detergent sheets on a chair at the bar. Later that day, around 7:00 p.m., I returned to the bar after realizing I had forgotten it. I spoke with the bar staff, who kindly checked in the back where found items are normally kept, but they told me nothing was there and suggested I come back the next day to ask the person who had been working at noon. When I returned the following day, another barista confirmed that he had indeed found my item the previous day and went to check. However, he came back and informed me that it was no longer there. I find it difficult to understand how a found item could disappear in less than 24 hours, especially since it had been identified by a staff member. While, fortunately, the item in question was not of high value, this situation raises serious concerns. If it had been something more expensive or important, the loss would have been much more problematic. Could you please clarify whether Motel One has a policy for handling lost and found items, and if so, why this item was not held for at least 24 hours? I believe this situation deserves further attention to ensure that future guests do not face similar issues. I look forward to your reply. Kind regards Soukayna BELAL Booking ID 805775017
Everything was perfect. Excellent room, very helpful staff and wonderful breakfast. A special thank you to Mariam who went out of her way to help us.
Very friendly and easy communication with staff. Room very good.
There was a huge waiting line (flight got cancelled) in front of the check-in and people had to fill out the check-in form, which takes some time. During that time, the check-in of other guests could have already started, which wasn’t the case. That’s the only minor improvement I have. Anything else was great!
It was overpriced for what we got. The rooms were very old with the carpets looking heavily stained
Your receptionist in the front desk are not approachable most specially from tourist came from asian country. But we are thankful for the accomodation.
Clean and comfortable
Top Hotel
Great staff, very kind and helpful. Breakfast is our favorite, all biological, great.,
No drinking water in the room...no provision for boiling water..these are basic requirements in any hotel to be provided..the reception guy Saurav was very good and helpful
Everything was fine, apart from the linen quality and breakfast. The linen had holes in it, and both the pillows and blankets were really uncomfortable and felt overused compared to other Motel One locations. As for breakfast: no one was cleaning the nearby tables, so by the time we finished at 9:45, most of the tables were dirty. There was no orange juice at 9:00 in either of the machines, and it was never refilled. Also, the boiled eggs were cold. On the positive side, the staff at reception were friendly, and the price was very good for those dates.
Jak zwykle prawie wszystko OK, ale nie działał internet, i to jest problemem - chyba tylko w pokoju, gdzie mieszkaliśmy !
Obsługa - personel miły, pomocny; słabo działający internet, a dwa dni przed opuszczeniem motelu całkowity jego brak w pokoju; dobrze by było wymienić materace - zapadają się. Pozdrawiam
Galeria
Wszystkie informacje w skrócie
Położenie i okolica
Przy głównym dworcu kolejowym z panoramą miasta
Zaraz po wejściu do naszego hotelu Motel One Wiedeń-Hauptbahnhof przy recepcji powita Cię panorama Wiednia! Z górnych pięter widok na stolicę Austrii możesz nawet podziwiać na żywo. Wystrój One Lounge także w kreatywny sposób nawiązuje do lokalnej tematyki. Przy śniadaniu można zanurzyć się w świecie górskiej linii kolejowej Semmeringbahn, otwartej w 1854 roku. Bar zdobią ornamenty w stylu Warsztatów Wiedeńskich, do którego nawiązują także różne designerskie elementy marek Moroso, Baxter i Jana Katha.
Szczególną atrakcją jest rozciągający się na dwa piętra wizerunek pobliskiego pałacu Belweder. Do samego Belwederu możesz dojść pieszo. Jest to doskonałe miejsce na spacer po wspaniałym ogrodzie. Można tu także podziwiać piękno imponującego zamku. Inne zabytki w centrum miasta, takie jak Opera Narodowa, Dzielnica Muzeów i Katedra św. Szczepana również znajdują się w niewielkiej odległości od hotelu.
Jeśli szukasz niedrogiego designerskiego hotelu w centrum Wiednia, Motel One zlokalizowany bezpośrednio przy głównym dworcu kolejowym będzie strzałem w dziesiątkę.
