Motel One Wiedeń-Hauptbahnhof
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Ogólna ocena na podstawie 7607 opinii
Uprzejmość 9.3 z 10
Czystość 9.2 z 10
Recepcja 9.1 z 10
Hall i bar 9.1 z 10
Położenie 9.5 z 10
Pokój 8.9 z 10
Łazienka 8.8 z 10
Bezpłatna sieć wi-fi 9.1 z 10
Stosunek ceny do jakości 8.7 z 10
Ocena śniadania 8.5 z 10
Long wait at check-in, no room service (even though I hadn't canceled it). The hotel comes across as stingy: only welcome water". An alternative welcome coffee would have been better.
As discussed with the manager, the television shows the option for CNN and other English-language and international channels but then they do not actually work. I understand this will be addressed for 2026, so that might give me more comfort in staying at the property again then. (This was my third stay at the property and I was told last time that this would have been fixed by now. It had not.) Overall, the staff is fantastic, the place is clean, and the location is perfect. The only other things I'd really rather see are proper full-sized duvets (not the tiny Scandinavian-style ones that don't cover a person while sleeping), full-sized mattresses (not the two small ones pushed together with the big dip in-between them), and shower glass that extends further out so no water goes on the floor during a shower.
Overall - ok. But: Breakfast: lack of vegetables types and quantity. Bath room : paper caps instead of glass. Room: no tea / coffee, bo safe, and no refreg
Everything was great
really like Motel One, but as someone who eats gluten free the breakfast has too few options... the deal breaker and why I won't book here in the future is that the gluten free bread comes wrapped in plastic. Apparently the bread is heated in plastic, which is the first no-go, the second no-go is that the plastic sticks to the heated bread.
Very good stay, although room was very hot even with leaving window open.
The bad smell in the bathroom. No possibility to have some boiling water in the room to have a tea before going to sleep.
Since the motel in Wien Donau-City was not open yet, my reservation was moved to another hotel near the central station. The stay overall was good, but on the day of check-out I was disturbed by the cleanup crew around +/- 9:00 AM
Great location, super friendly staff - happy to
Overall mostly positive experience. The hotel is incredibly busy and the front desk is not always staffed to handle the crowd. Our first room was wildly hot inside for October, thankfully the desk staff was willing to move us to another room. We also had issues with key cards twice, which was resolved quickly but an inconvenience nonetheless.
The location was convenient, the breakfast was tasty, the coffee was great, and the rooms were clean and spacious. The only downside was the check-in experience. The lady at the front desk, I believe her name was Ramira didn’t make me feel welcomed. It felt as though my presence was more of a bother than anything else. There was no friendly greeting like “Welcome to our hotel,” nor any helpful information about the stay, such as breakfast times or other amenities. That said, all the other staff were great. Friendly, helpful, and attentive throughout my stay Despite that, the hotel itself is lovely, and I wish them many happy guests in the future.
It is an wonderful stay at the hotel,Direct at the Main station and a nice view .Nice rooms and the Bed was comfortable.
As I have come to expect, our stay was marvelous. Our room 15-10 was immaculate and made so again after our first of two nights. We had drinks downstairs, served by two of the charming bartenders I’ve come to know. The desk staff were also charming , efficient, and helpful. Like I say again and again, for me this is the only hotel to stay at when I come to Vienna.
Well situated and quiet. Rooms are well-organised, although a bottle of water a day should be standard. Also a phone connecting to the reception is a must, in case of emergency.
Overall it was a great experience and the breakfast was delicious. I would have liked to have a little more variety of dairy-free products and the opportunity to adjust the level of air conditioning for it was really too hot even though I turned the room air conditioning off. Thank you!
Overall good but check in slow and hotel very hot, air con not working in rooms
I always try and stay in a Motel One as you know what you're getting. This was pretty much what you usually get. However there were no net curtains up in here and the room I was in (333) faced out onto a play area and flats, so you had to be 'decent' when opening the curtains in the morning. It got a bit warm in the room but there wasn't any air con, so you have to open the window. I had a double bed but a single duvet which was a bit strange. I know I was on my own but I'd paid for a double room so should've had a double duvet on my double bed. On my 2nd morning I'd got the sign on my door saying not to disturb me, yet I had someone knock on the door to wake me up and before I could answer, they'd let themselves into my room. What's the point in having these signs hanging on your door if they're going to be ignored? The hotel itself is really nice and the location is right across the road from the train station which was perfect for me.
Our stay at MotelOne Wien HBF was excellent. The location right across from the train station made it so easy to get around Vienna and when it came time to head out. As usual when we have stayed with this brand, the rooms are clean and comfortable, the common areas are functional and the staff are friendly, professional and helpful.
super hotel...
I am very happy with my stay at Motel One. The only problem I had was that my room was quite cold — even colder than the corridors. I asked for help at the reception, and they advised me to turn off the air conditioning, but it still didn’t make the room warm enough, I’m afraid.
I've been hosted for six days and I found the hotel and all the staff wonderful! The localization is really strategic, the breakfast was excellent, and the hotel was clean and cozy.
Great location for us travelling by train. Very nice and clean, comfortable bed, and we loved the bar!
Not sure why the room was set up with 3 beds as it was requested single. The breakfast did not have warm options, which was disappointing.
Lots to like. Nicely appointed room with simple but functional inclusions. Very clean and a comfortable bed. Nice lounge area conducive to a drink or a coffee rather than being alone in your room. Breakfast good value. I gave a lower score for the room because there was no stand for a suitcase, although there was plenty of room for one and 2 out of the 4 lamps did not work.
Amazing view and the bar is very good, enjoyed staying at your Motel One a lot.
Perfect, as usual.
Hotel is in good location to reach easily each corner of Wien city. The room was perfect and well cleaned. The service at the bar could be improved, with more attention to the guests. The only negative aspect is the breakfast area, it has been complicated to find a seat the first day.
Really bad experience. Someone (maybe the cleaner) steal 2 rings and 1 power bank from my room. I notified it at reception and when we came back from dinner the rings and power bank reappear in my room.
The stay was great as always, I enjoyed the friendly service and breakfast. Unfortunately the property has again not followed my request for a specific side of the room (away from the train station). I followed the recommendation and added if to the notes to the hotel. I understand this is not always possible, but then a feedback that the wish could not be considered would be nice. The way it currently is I have to hope the hotel is not fully booked (where the staff is always helpful with changing the room) or have a room that is less good for my sleep
Simple, more spacious then expected, clean, good bed and nice breakfast.
I have stayed at Motel One in: London, Berlin, Wien, Dresden, Leipzig, Hamburg. Each stay has begun with a very positive check-in experience. Until now. At Hauptbahnhof Motel One, the attendant seemed uninterested in being helpful. He was not unfriendly.... just there to get a job done. Not a smile or positive greeting. Most unfortunate. Also interesting that no water was offered. Usually a "greeting" complimentary bottle of water has been offered.. not this time.
Hotel, Personal Top *****
Dear Motel One, all aspects of our stay were excelent. Tks to the staff. C
Very clean room, comfortable bed. I would have loved to have a coffee maker in the room. We had coffee downstairs at the bar but the smoke from people smoking outside came in through the doors. It's definitely a great place to stay for a short time, very convenient for getting around.
Friendly, clean... But pillows are unbearable. Would love to have much softer option.
Great location, nice room at a good price. No fridge in the room and the shower was not working as it should, but I managed and did not complain and everything else was really good. We really enjoyed our stay.
Great value for money. Well located. Great cleanliness. Great overall well priced accommodation.
Alles top
To nasz trzeci pobyt. Wszystko w najlepszym porządku.
It was perfect.
Excellent as always. Totally reliable and very nice breakfast. Very high-quality staff working very hard to clear tables and replenish food. As always, my go to place in Vienna.
Alles prima
Dear Motel One Vienna Team, I am writing to share my disappointment with the way my lost mobile phone case has been handled. Despite several emails and repeated follow-ups, I received no concrete response from your team. Though Mr. Deni confirmed over phone that the hotel had found my device and assured me of a call back to explain the process of shipping it, I never received any further communication. I even shared both my India and Europe addresses as requested, but no update was provided thereafter. Due to this lack of support, I am now returning to India from Prague without my mobile phone, which has caused me significant inconvenience. I truly expected better responsiveness and assistance from a reputed hotel like Motel One. I still request you to please share the next steps immediately so that my phone can be shipped to me without further delay. I hope this feedback will be taken seriously and corrective action will be ensured for future guests. Sincerely, Shishiv Jain
Check-in (from 3 PM) and check-out (by noon) times are standard, and it’s great that the reception is staffed 24/7. However, it would really improve the experience if there were at least two people on duty in the lobby during those busy periods because waiting in line with only one staff member can be slow.
I am a regular customer- the staff is very friendly and the bar area is nice. Would love to have a coffee possibility in the room.
Great place to stay. Close to the HBahnhof and then only a short U-bahn ride to the old town. Room was comfortable and clean.
Na plus - lokalizacja, szybkie windy, przytulne ręczniki, wygodne łóżka Do poprawy - półeczka przy dwuosobowym łóżku tylko z jednej strony zamiast z dwóch
Very disappointed with my stay at Motel One. The family room was dirty (hair on the floor) and the sofa bed was broken, causing my son back pain. Staff “fixed” it with tape, then gave us an extra room, only to give that room away the next day without telling us. My son’s toothbrush was left inside, and staff were unhelpful and rude, especially the receptionist Mariam. No apology, no gesture, no professionalism. Even my follow-up email complaint was ignored. Poor cleanliness, broken facilities, rude service, and zero customer care. Definitely would not recommend.
Jak zwykle prawie wszystko OK, ale nie działał internet, i to jest problemem - chyba tylko w pokoju, gdzie mieszkaliśmy !
Obsługa - personel miły, pomocny; słabo działający internet, a dwa dni przed opuszczeniem motelu całkowity jego brak w pokoju; dobrze by było wymienić materace - zapadają się. Pozdrawiam
Galeria
Wszystkie informacje w skrócie
Położenie i okolica
Przy głównym dworcu kolejowym z panoramą miasta
Zaraz po wejściu do naszego hotelu Motel One Wiedeń-Hauptbahnhof przy recepcji powita Cię panorama Wiednia! Z górnych pięter widok na stolicę Austrii możesz nawet podziwiać na żywo. Wystrój One Lounge także w kreatywny sposób nawiązuje do lokalnej tematyki. Przy śniadaniu można zanurzyć się w świecie górskiej linii kolejowej Semmeringbahn, otwartej w 1854 roku. Bar zdobią ornamenty w stylu Warsztatów Wiedeńskich, do którego nawiązują także różne designerskie elementy marek Moroso, Baxter i Jana Katha.
Szczególną atrakcją jest rozciągający się na dwa piętra wizerunek pobliskiego pałacu Belweder. Do samego Belwederu możesz dojść pieszo. Jest to doskonałe miejsce na spacer po wspaniałym ogrodzie. Można tu także podziwiać piękno imponującego zamku. Inne zabytki w centrum miasta, takie jak Opera Narodowa, Dzielnica Muzeów i Katedra św. Szczepana również znajdują się w niewielkiej odległości od hotelu.
Jeśli szukasz niedrogiego designerskiego hotelu w centrum Wiednia, Motel One zlokalizowany bezpośrednio przy głównym dworcu kolejowym będzie strzałem w dziesiątkę.
