Motel One Hamburg-Alster
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I like the reception. It’s so welcoming. Staying in the 17th floor afforded us opportunity to have a panoramic view of Hamburg.
Overall hotel is nice, but there was something wrong with my room. I stayed in room 1722, and the bathroom smelled like a sewer. If I left the bathroom door open at anytime, the whole room would smell like a sewer as well. Also, there was no wash towels in the bathroom, so no real way to wash your body or face. I asked my friend if his was this way, he was in 1720, he was not having the issue with the smell.
Very nice and helpful staff; clean rooms; breakfast looked tasty - but I haven't tried it
Everything is great. The room is nice and clean, the parking is also nice. It would be nice if there was a mini bar at the room.
The staff was quite inexperienced and slow, esp. the situation at breakfast (no space) was a bummer. On top they charged me almost 100 Euro too much, which I fortunately discovered, but haven't received back yet :-(
The service we received from the whole reception team was superb - especially Mario who went above and beyond to be helpful
Only shortcoming was check-in. Not enough staff (2) and a queue out the front door. We understand it was a busy week, but someone had to know you had a lot of bookings.
The room was clean, quiet and comfortable. The shower gel with mint was unusable for me. There are, however, no alternatives offered. The prices of drinks at the bar are exorbitant. Very friendly staff
Great location, clean reception area. Carpet in the room was very dirty, could smell the dust overnight. AC was not working which in the end was good since the carpet was dirty. Water was very lukewarm.
Nice room on high floor as requested, thank you very much. Friendly check-in, thank you Pascale. Difficult to unpack as no folding stand to put suitcase on (most Motel Ones have one of these now).
The hotel was very good—clean and comfortable. Unfortunately, I had a bad experience at check-in, as the receptionist seemed disappointed when they realized I didn't speak German and only spoke English, Catalan or Spanish.
Nice, very centrally located hotel with a wonderful personal service. Close to Hamburg central station.
Really nice, clean and calm room.
I very much appreciate the bio food range; however, the choice of vegan deli cuts and cheese is very limited and in all hotels the same, for a frequent guest it is getting monotonous. Vegan salami or bacon would already make a difference
Effizientes Business Hotel
Effizientes Design-Hotel
Very clean. Nice atmosphere.
Very kind staff, an amazing view from the 9th floor (especially regarding the fireworks) an awesome variety of breakfast even for vegetarians or vegans - there’s nothing to complain about!
Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request. After by mail they said that I should sent reservation number (when it was already in the mail). Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing. Lack of profesionalism.
The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection. I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less.
Alles Positiv 👍
150 EUR for one night + 20 EUR parking ticket If no space, you just paid 20 EUR for NOTHING
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
Excellent service in general, very friendly staff. Very good breakfast! Not so happy though about having to wait in the middle of my check in, due to another guest being vocal about some problem and the person checking me in left to help her colleague. She should have finalised my check-in first, then helped her colleague, but I guess she got stressed/annoyed by the other guest, so … Also, the very large and obvious spiderweb between a ceiling lamp and the wall didn’t help the impression of cleanliness. In general, the hotel felt a bit lacking in being cleaned well. Regarding my choice to “not recommend” this hotel is not due to the hotel at all. I would recommend it, but I would warn about Steindamm and not to go further than the police station, due to all addicts, junkies, drunks and a lot of shady people on the lower part of the street. It’s not a street you want to be at walking in the evening when it’s dark outside. Apart from that, the location is nice with the park area outside. If you take a taxi to and from the hotel and don’t plan to leave it, then no problem.
Staff very friendly, good location, rooms small but functonal and clean.
Alles prima!
Hotel is good. But it is expected to keep some kettle to heat the drinking water and water bottles in the room. That is minimum requirement to provide.
Location great, very clean, stylish, modern, what I would expect from a Motel1 property. I was asked at checkin if I needed the room serviced during my 2 night stay, and I said no. I was then told to ask them if I need anything. I was given a bottle of still water on the first night, and I assumed that I would be allowed one for the second night. I asked the next day but the same receptionist told me "you only get one" after previously having said to ask at reception if I need anything. I also think it would have been a nice gesture to allow me the water seeing as I did decline the offer of room service and thus allowing the staff more time to do other things. On the other hand when I asked if I could buy a coffee the breakfast attendant told me I could just grab one for free, which was appreciated. So it just felt a bit inconsistent around little things like this. Additionally, a small chiller for drinks in the room would have been nice.
Friendly Staff, nice breakfast, clean room!
Alles i. O.!!!
I always try to book Motel One where available as it provides a consistently good experience. I know exactly what I get and have not once been disappointed (I have been at Motel One in Brussels, Manchester, Vienna, and most branches in Berlin).
Metro line 1, which takes you right to the center of town and also to the Elbphilharmonie is right in front of the hotel. The Alster is a 10 minutes walk away as is the transportation hub "Berliner Tor", so location is excellent to get around the city. The area itself is not particularly nice even though I did nor feel unsafe. Personnel at the front desk is exceptionally friendly and helpful. For the rest it is a no frills anonymous hotel but you have everything you really need at a very affordable price. Ideal for a short stay.
Everything was clean. Everybody was friendly. It was fine. Especially the bar guys in the evening are amazing. Also reception was very friendly and wanted to help. Some seem to be a little bit confused and couldn´t book the room correctly. But her colleague was able to help. The room is very small but ok. Some normal standard, especially in this price range, was missing. - Mini bar/cooler - Glasses - Cups for coffee - Watermaker - the paper cups in the bathroom are not nice for this level of hotel - wardrobe to put clothes properly, it is a mess when you stay for 5 days
Nice room on high floor as requested, thank you. But this Motel One is looking a bit tired and needs a refresh. No safe in the room, not even a folding stand to open a suitcase on. Didn't feel like great value for money compared to Dresden Z or Leipzig N.
Great location, clean and friendly service
Cleanliness, pleasant environment, facilities
Hotel sam w sobie bardo dobry, świetnie położony tuż obok stacji metra. Czysto i bardzo miła obsługa. Śniadania bardzo dobre. Jedyny minus to rano restauracja jest poprostu za mała na dużą ilość gości i panuje duży tlok.
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Hamburg, moja perła
W naszym niedrogim designerskim hotelu, położonym w modnej dzielnicy St. Georg, wszystko kręci się wokół rzeki Alster. Jeziora Binnenalster i Außenalster to nie tylko raj dla żeglarzy, wioślarzy i kajakarzy, lecz także miejsce na zabawę i odpoczynek, a okoliczne parki i wille secesyjne zachęcają do spacerów i relaksu. Jednak w naszej recepcji poznasz wpierw zimową stronę Hamburga: festyn ludowy na zamarzniętej rzece Alster pokazuje, że w tym mieście może być naprawdę zimno. Listewki z drewna orzechowego na suficie w barze nawiązują do delikatnych fal rzeki Alster, a oświetlenie i dodatki takie jak żaglówki, lub czapki marynarskie tworzą nadmorski klimat wystroju naszego hotelu.
W Motel One Hamburg-Alster przenocujesz w najbardziej popularnej lokalizacji miasta. Eleganckie uliczne kawiarnie, butiki i wreszcie brzeg dopływu Łaby zapraszają do spacerowania w przyjemnej atmosferze.
Centralne położenie umożliwi Ci dostęp z hotelu do wszystkich atrakcji miasta. W kilka minut dojdziesz pieszo do Mönckebergstraße, jednej z głównych ulic handlowych miasta. Stacja metra i kolejki miejskiej Berliner Tor oraz stacja metra Lohmühlenstraße zapewnią Ci połączenie z komunikacją publiczną, i to bezpośrednio sprzed hotelu. Przyjeżdżając i wyjeżdżając od nas pociągiem, docenisz, że dworzec główny w Hamburgu znajduje się tylko kilkaset metrów od hotelu.
Przenocuj w naszym designerskim hotelu nad rzeką Alster i poznaj znaczenie znanej piosenki Lotta Kinga Karla: „Hamburg moja perła, przepiękne miasto.”
