Motel One Newcastle
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heel goed
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Bar area nice .Breakfast in the morning value for money everything was clean and homemade. Staff friendly bar and reception great . Found out in the morning the mattress under the covers was urine stained after we had already slept in it . some stains on the floor as well but no issues with the actual bedding and bathroom . Guests were also complaining when checking in about cleanliness. Hotel was great up untill we found the mattress with is a shame.
Hotel looks great, staff attentive room was clean, simple and comfortable. Nice bed. bathroom clean. Will come back again.
Fantastic hotel. Staff friendly, helpful and professional. Rooms comfortable and beds superb. Overall excellent.
Lovely hotel spacious room and comfy bed excellent sleep
We didn't even stay as the hotel was dirty, and the doors didn't lock properly and it was unsafe. Staff were very nice and accommodating and apologetic, but the hotel beyond the ground floor felt like a hostel. Carpet was dirty and not vaccumed, pillowcases had holes in. Doors were broken and did not lock. We left as it wasn't safe or clean, and we're left with nowhere to stay.
had to check out without staying as doors were broken, and felt unsafe, rooms were not clean, and up to standard.
Thank you Rachel
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Good morning, I hope this message finds you well. I am writing to provide feedback regarding my recent experience during my stay at your hotel. Upon my arrival, I checked in without being asked for identification, which concerned my. When I tried to use my key card to access my room, it did not work. I went back to the front desk and spoke with Enzo, who informed me that he would need to accompany me upstairs to "see for himself" regarding the key issue. This made me feel uncomfortable, as I had just expressed that the key was not functioning. When we arrived at my room, Enco confirmed that the key card was indeed not working. He then mentioned that he would bring a new key and slide it under my door. This made me feel uncomfortable with the situation overall as a single women stay at a hotel alone. As it reinforced a sense of lack of security in the process. Ultimately, due to these safety concerns and discomfort, I decided to check out promptly and find accommodation at another hotel. I believe that safely and comfort are paramount in hospitality, and this experience left me feeling uneasy. I hope you will take this feedback constructively and consider ways to improve the check-in process and enhance guest security. Booking ID: 835316148 Check in/out: Aug 22, 25 Thank you, Njeri
I travel more then average and between the staff and the room I am amazed that I have not found your hotels before.definitely will look for you first.
Have stayed several times before and had good time. This time was bad experiennce.... unfriendly/rude arrival experience. Staff unengaging. Life out of order. Room average. Never again!
I stay at motel one 4or5 times on average each year≠ver disappointed with the cleanliness &high standards of the rooms,&the staff are very friendly &helpful, from the reception staff to the bar staff&housekeeping staff.Id recommend Motel One to anyone looking for a few days break in Newcastle.
Clean and value for money.
The most beautiful reception area/bar the whole theme of downstairs is stunning. Breakfast was really nice. Unfortunately the rooms do not marry with downstairs. Ugly painted wood chip, grubby carpet and a strange smell. We joined motel one club and received a free bottle of water, but we had to go to the bar and get our own, it just seemed ridiculous as to why it wasn't just put in our room. When we went downstairs for breakfast the outside areas had not been cleaned from the night before
Brilliant hotel , clean , efficient and welcoming. All in a great location at good prices
room design poor. No where to hang clothes apart from over the mirror
The public areas were great - the reception was among the best that we have ever had and we have stayed in a lot of hotels: friendly, infomative and welcoming. We travelled with our dog ( one of the main reasons for choosing Motel One) and the map of dog walking areas in the vicinity and dog-friendly restaurants was a nice touch. On the downside, the room we had on the second floor was small and basic (very little storage - no glasses/cups and rather odd plastic beakers, one bedside light didn't work due to a bulb and the door mechanism (old) didn't give confidence that it was secure - also the first key cards we were given didn't work and we had to return to reception to have the issue sorted). The en-suite was good and the hand wash, shower gels and towels were lovely so we didn't quite understand why this kind of quality couldn't have been extended to the whole room.
Fab stay again , Thankyou.
A great central hotel, clean & comfortable with helpful & friendly staff. I would use the hotel again.
First time staying here. Very warm welcome from the reception team. Nice cosy room with a comfy bed. Only bad thing was the beer selection. Oh and my old fashioned was not good.
Overall the hotel was nice and the staff were excellent and got us checked in early. The downstairs of the hotel is really fresh and modern. When you get to the rooms that changes. They were quite small, carpets needed changing and the walls are wood chip. The room was very clean and the bathroom was great. As was the bed that was very comfortable. It’s a shame as the hotel is in a great location, really central and close to all major attractions and the metro. I wouldn’t stay again based on the room as it is just not what I expect when staying in a hotel, however I can’t fault the staff.
Unfortunately there was no hot water in the room which wasn’t ideal getting ready for a wedding reception. I reported it twice and have emailed so awaiting a response.
This was my second time staying in the hotel. The hotel is absolutely stunning, vert high standard of cleanliness and the staff are very friendly. The rooms are well presented, clean. Tea and coffee available as well as a hair dryer. I would definitely recommend this hotel.
A very nice hotel, very clean, staff friendly and room we stayed in was lovely overall would stay again
Our room was 116 and the private room next door was so loud. Every 5 minutes the door banged shut and shuddered the whole wall the bed was on so it woke us up every time
Absolutely excellent, great hotel in a great location
Location,bar& breakfast all good. Room fine but toilet once flushed ran for hours after.would have mentioned to reception but asked to drop key in express,as busy with luggage
Mooi schoon hondvriendelijk
verzorgd, goed bed en ontbijt
We vonden de service erg goed, het personeel was erg vriendelijk en meedenkend. We mochten zelfs onze fietsen en bagage voor een paar dagen achterlaten op een veilige plek en verder een mooie en praktisch ingerichte kamer en alles was erg netjes
De kamer was zeer slecht te ventileren, alleen een ventilator. Het raam kon nauwelijks open en er was geen airco. Bij aankomst was er ook niet goed gestofzuigd. Later was de schoonmaak oké.
Mooi motel, vriendelijk personeel. Enige minpunt kamers waren erg warm, de laatste dag hebben we een ventilator gekregen dat scheelde enorm.
Erg onvriendelijk receptioniste die niet meedenken was om een grote groep met eigen kamerindeling te accommoderen.
Centrale plek , rustige ligging, bus en metro vlakbij
Mooi hotel met alle faciliteiten die er aanwezig zijn.
Schoon , netjes en vriendelijk personeel
Mooi ,schoon, goed ontbijt ,in centrum
Alles netjes en schoon. Mooi hotel.
Prijs/kwaliteir erg goed, ligging prima
prima hotel, nette kamer, heerlijk ontbijt, perfecte ligging midden in het centrum
5e keer dat ik hier heb overnacht. Hotel ligt midden in het centrum en is zeer netjes met goede bedden. Personeel is vriendelijk. Ontbijt is het enige waar ik negatief over kan zijn, dit omdat de keuze zeer beperkt is.
Ruime kamers met alles wat je nodig hebt. Weinig lawaai door de weeks en super vriendelijke bediening. Matrassen zijn helaas oud en doorgezakt.
Heerlijk hotel. Fijne schone kamer.
Goede kamer met raam dat geopend kan worden, prima ontbijt, vriendelijk personeel en erg goede service.
Nette kamer, in ochtend gewekt door brandalarm, wat later vals bleek , maar wel zeker 20 minuten aanhield. Geen uitleg bij de receptie of excuses, jammer.
Comfortabel hotel met goede centrale ligging. Vriendelijk personeel. Goed ontbijt. We hadden een kamer op de 6e etage. Deze kamer was schoon en netjes. Echter onplezierig warm. Temperatuur was niet te reguleren met de airco.
Hier al enkele keren geboekt. Prima kamers, maar wat aan de krappe kant, vooral als je de overdaad aan aan kussens ergens kwijt wilt. Prima bed, echter zo strak opgemaakt dat als je eenmaal onder het dekbed ligt en het wat meer naar je toe wilt trekken er geen beweging in te krijgen is. Je moet dan echt weer uit bed om het dekbed vooral aan het voeteneinde met geweld los te krijgen.Prima badkamer en TV. Ook ontbijt prima en ruim voldoende.
Mooi stijlvol hotel midden in de stad aan een rustig straatje en tussen de gezellige bars, pubs en reataurants. Bijna alle bezienswaardigheden van Newcastle op loopafstand. Prettige ontvangst en gastvrij personeel. Geen gebruik gemaakt van de bar en weinig vegan opties voor het ontbijt, vandaar de wat lagere rating maar het is voor het overige prima verzorgd. Leuk detail is dat er gebruik gemaakt wordt van locale producten. Een prima hotel tegen een heel gunstige prijs!
Goede ligging Rustig Dicht bij centrum Fijne kamer
Schone stiller kamers, goede wifi, goed ontbijt
Galerij
Alles in één oogopslag
Ligging en omgeving
Met de charme van een ruwe bolster
Ons Motel One Newcastle in het hartje van de stad heeft met zijn onafgewerkte bakstenen muren iets charmants. De industriële stijl van de authentieke bakstenengevel herinnert aan de geschiedenis van de arbeidersstad. Aan de binnenkant zijn de bruggen over de Tyne in het design verwerkt en de stijlvolle bar in de industriële look brengt ere aan Robert Stephenson, de uitvinder van The Rocket zoals de stoomlocomotief ook wel eens wordt genoemd. Meubels in echt leder van Baxter en hoogwaardige tapijten van Jan Kath maken de industriële look helemaal af. Verfijnde details zoals stoelen van Arketipo met een opvallend stalen frame of de spiegelkast met whiskeykaraffen geven het interieur een charmante touch.
Dat de gestreepte behang aan de receptie niet alleen heel erg Brits ogen maar ook het beeld van de truitjes van Newcastle United oproepen, is natuurlijk geen toeval. Ook de ligging in het historische centrum past geheel in de industrieel-moderne stijl van ons voordelige Design Hotel. Bezienswaardigheden zoals het Theatre Royal, het Grey’s Monument en het stadhuis van Newcastle liggen op een steenworp van het hotel. Ook heel handig is het feit dat het Centraal Station en de luchthaven goed bereikbaar zijn.
Boek nu een kamer in ons voordelige Design Hotel en ervaar het designcontrast tussen de 'oude' industrie en het 'nieuwe' moderne karakter van de stad.
