Motel One Vienne-Hauptbahnhof
Ce que disent nos clients
Très bien
Note globale sur 7 549 évaluations
Amabilité 9.3 de 10
Propreté 9.2 de 10
Réception 9.1 de 10
Lounge et bar 9.1 de 10
Emplacement 9.5 de 10
Chambre 8.9 de 10
Salle de bains 8.8 de 10
Wi-Fi gratuit 9.1 de 10
Rapport qualité/prix 8.7 de 10
Petit-déjeuner 8.5 de 10
Overall good but check in slow and hotel very hot, air con not working in rooms
I always try and stay in a Motel One as you know what you're getting. This was pretty much what you usually get. However there were no net curtains up in here and the room I was in (333) faced out onto a play area and flats, so you had to be 'decent' when opening the curtains in the morning. It got a bit warm in the room but there wasn't any air con, so you have to open the window. I had a double bed but a single duvet which was a bit strange. I know I was on my own but I'd paid for a double room so should've had a double duvet on my double bed. On my 2nd morning I'd got the sign on my door saying not to disturb me, yet I had someone knock on the door to wake me up and before I could answer, they'd let themselves into my room. What's the point in having these signs hanging on your door if they're going to be ignored? The hotel itself is really nice and the location is right across the road from the train station which was perfect for me.
Our stay at MotelOne Wien HBF was excellent. The location right across from the train station made it so easy to get around Vienna and when it came time to head out. As usual when we have stayed with this brand, the rooms are clean and comfortable, the common areas are functional and the staff are friendly, professional and helpful.
super hotel...
I am very happy with my stay at Motel One. The only problem I had was that my room was quite cold — even colder than the corridors. I asked for help at the reception, and they advised me to turn off the air conditioning, but it still didn’t make the room warm enough, I’m afraid.
I've been hosted for six days and I found the hotel and all the staff wonderful! The localization is really strategic, the breakfast was excellent, and the hotel was clean and cozy.
Great location for us travelling by train. Very nice and clean, comfortable bed, and we loved the bar!
Not sure why the room was set up with 3 beds as it was requested single. The breakfast did not have warm options, which was disappointing.
Lots to like. Nicely appointed room with simple but functional inclusions. Very clean and a comfortable bed. Nice lounge area conducive to a drink or a coffee rather than being alone in your room. Breakfast good value. I gave a lower score for the room because there was no stand for a suitcase, although there was plenty of room for one and 2 out of the 4 lamps did not work.
Amazing view and the bar is very good, enjoyed staying at your Motel One a lot.
Perfect, as usual.
Hotel is in good location to reach easily each corner of Wien city. The room was perfect and well cleaned. The service at the bar could be improved, with more attention to the guests. The only negative aspect is the breakfast area, it has been complicated to find a seat the first day.
Really bad experience. Someone (maybe the cleaner) steal 2 rings and 1 power bank from my room. I notified it at reception and when we came back from dinner the rings and power bank reappear in my room.
The stay was great as always, I enjoyed the friendly service and breakfast. Unfortunately the property has again not followed my request for a specific side of the room (away from the train station). I followed the recommendation and added if to the notes to the hotel. I understand this is not always possible, but then a feedback that the wish could not be considered would be nice. The way it currently is I have to hope the hotel is not fully booked (where the staff is always helpful with changing the room) or have a room that is less good for my sleep
Simple, more spacious then expected, clean, good bed and nice breakfast.
I have stayed at Motel One in: London, Berlin, Wien, Dresden, Leipzig, Hamburg. Each stay has begun with a very positive check-in experience. Until now. At Hauptbahnhof Motel One, the attendant seemed uninterested in being helpful. He was not unfriendly.... just there to get a job done. Not a smile or positive greeting. Most unfortunate. Also interesting that no water was offered. Usually a "greeting" complimentary bottle of water has been offered.. not this time.
Hotel, Personal Top *****
Dear Motel One, all aspects of our stay were excelent. Tks to the staff. C
Very clean room, comfortable bed. I would have loved to have a coffee maker in the room. We had coffee downstairs at the bar but the smoke from people smoking outside came in through the doors. It's definitely a great place to stay for a short time, very convenient for getting around.
Friendly, clean... But pillows are unbearable. Would love to have much softer option.
Great location, nice room at a good price. No fridge in the room and the shower was not working as it should, but I managed and did not complain and everything else was really good. We really enjoyed our stay.
Great value for money. Well located. Great cleanliness. Great overall well priced accommodation.
Alles top
It was perfect.
Excellent as always. Totally reliable and very nice breakfast. Very high-quality staff working very hard to clear tables and replenish food. As always, my go to place in Vienna.
Alles prima
Très bel hôtel avec un personnel très professionnel et sympathique, grande chambre très propre et petit déjeuner au top où rien ne manquait
Dear Motel One Vienna Team, I am writing to share my disappointment with the way my lost mobile phone case has been handled. Despite several emails and repeated follow-ups, I received no concrete response from your team. Though Mr. Deni confirmed over phone that the hotel had found my device and assured me of a call back to explain the process of shipping it, I never received any further communication. I even shared both my India and Europe addresses as requested, but no update was provided thereafter. Due to this lack of support, I am now returning to India from Prague without my mobile phone, which has caused me significant inconvenience. I truly expected better responsiveness and assistance from a reputed hotel like Motel One. I still request you to please share the next steps immediately so that my phone can be shipped to me without further delay. I hope this feedback will be taken seriously and corrective action will be ensured for future guests. Sincerely, Shishiv Jain
Hôtel proche des transports en commun, bon rapport qualité/prix. Pas de bacon œuf au petit déjeuner. Dommage
Check-in (from 3 PM) and check-out (by noon) times are standard, and it’s great that the reception is staffed 24/7. However, it would really improve the experience if there were at least two people on duty in the lobby during those busy periods because waiting in line with only one staff member can be slow.
I am a regular customer- the staff is very friendly and the bar area is nice. Would love to have a coffee possibility in the room.
Great place to stay. Close to the HBahnhof and then only a short U-bahn ride to the old town. Room was comfortable and clean.
Very disappointed with my stay at Motel One. The family room was dirty (hair on the floor) and the sofa bed was broken, causing my son back pain. Staff “fixed” it with tape, then gave us an extra room, only to give that room away the next day without telling us. My son’s toothbrush was left inside, and staff were unhelpful and rude, especially the receptionist Mariam. No apology, no gesture, no professionalism. Even my follow-up email complaint was ignored. Poor cleanliness, broken facilities, rude service, and zero customer care. Definitely would not recommend.
Amazing hospitality from the front desk and everyone at the hotel. Very kind and helpful. 10/10 to the kind lady at the front desk saturday night and sunday morning of vienna hbf branch.
Found my favorite room: 16.10. The young men who helped me at the frontvdesk were both excellent. The late afternoon barman made me two delicious mojitos. Motel One Wien Hbf remains my no. 1 choice for convenience and comfort.
Chambre agréable et très bien insonorisée. Petit déjeuner appréciable, même si absence de chaud. Aucun emballage plastique au petit déjeuner, bravo !
Les vitres étaient très sales !!!
Accueil professionnel et efficace, chambre bien équipée, bar fermant tard. Pas de chaînes internationales sur la TV, dommage.
Il manquais une armoire
Bon séjour chez Motel One Hauptbahnof Wien, personnel sympathique et professionnel, hôtel très propre, bien insonorisé, confortable, petits déjeuners bien garnis. Personnel à l'écoute des clients. Parfait!
Très bel hôtel Une propreté impeccable Personnel professionnel
La moquette de la chambre était sale, l'aspirateur ne semblait avoir été passé. Des cheveux (et pas les miens) dans la salle de bain. Les serviettes fluffy promises étaient en fait plutôt rugueuses. Les chaînes internationales sur la TV ne fonctionnaient pas. Espace buffet du petit déjeuner trop compact, les gens se marchent littéralement dessus. Déçue pour 150 euros la nuit.
Excellent établissemet. Personnel tres compétent. Propreté exemplaire Prix abordable.
Très sympa.
Parfait pour ceux qui ont un train à prendre ( mon cas). 02min. à pied de la HBF. Il manque un téléphone ( ou même un interphone) dans les chambres pour communication avec la réception.
Calme Très bien situé Confortable Bon petit déjeuner
Bonjour, tout était quasiment parfait, le seul petit détail négatif étant la température de l'eau de la douche, elle est, sans aucune intervention, assez variable passant en quelques secondes du frais au très très chaud ! Excepté cela tout était impeccable. Merci
Hôtel très très bien : seul petit défaut : la chambre était un peu petite.
bien situé près de la gare et des transports en commun petit déjeuner décevant chambre propre et bonne literie un plateau bouilloire aurait été apprécié mais le bar fourni le soir infusion ...
Très agréable, chic. Peu importe à l'heure d arrivée, une personne est présente à l accueil. La proximité de la gare est très pratique, vous avez présente à traverser la route. À peine 5 min de marche.
Galerie
Tout d’un seul coup d’œil
Situation
Vue panoramique sur Vienne
En arrivant à la réception de notre Motel One Vienne-Hauptbahnhof, vous aurez déjà une vue panoramique sur la ville ! Depuis les étages de l’hôtel, vous pourrez même admirer la capitale grandeur nature. Dans le One Lounge, des thèmes représentatifs de la ville sont également interprétés de manière créative. En prenant votre petit-déjeuner vous pourrez vous replonger en 1854, l’année de l’inauguration de la ligne de chemin de fer de Semmering. Le bar et ses décorations dans le style des ateliers viennois est également enrichi par des éléments de design de chez Moroso, Baxter et Jan Kath.
La représentation du château de Belvedere voisin qui tapisse l’ensemble des murs du rez-de-chaussée, offre un spectacle vraiment fascinant. Vous pourrez facilement rejoindre le château à pied. Le magnifique parc vous donnera l’occasion de flâner et de vous laisser séduire par la beauté du château. D’autres attractions dans le centre-ville, telles que l’opéra national (Staatsoper), le quartier des musées (Museumsquartier) et la cathédrale Saint-Étienne (Stephansdom) sont également accessibles à pied depuis l’hôtel.
Si vous cherchez un hôtel design en plein cœur de Vienne, notre Motel One face à la gare centrale (Hauptbahnhof) est exactement celui qu’il vous faut.
