Motel One Viena-Hauptbahnhof
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Muy bien
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Overall we like this hotel. We stay here often. However, our experience when checking in this time fell below expectations. Firstly, when being checked in by Danielle, whilst I’m sure it was with good intentions, she immediately asked if we had 2 separate rooms. As my fiancé and I are of the same gender, this wasn’t what I wanted to hear. Following this, we were checked in and went to our room. We booked the Special One but the room given was a standard room, very small, and bed made for 1 person. We went straight back down and was served by Danielle again. She apologised, which I appreciated and went to sort with the manager. Whilst this took some time, she got the room sorted and we were very happy with the room given. She also provided us a voucher for 2 free drinks, which we also appreciated. Although she did refer to my fiancé as my “friend”, which again I wasn’t very keen on. I do appreciate there may have been a language challenge and understand this may have just been an accidental “clumsy” use of wrong terminology. Some feedback on how this could be better handled by colleagues would be for all guests to have their room type confirmed. E.g. “So you’ve booked a Special One room with one King/Queen bed for 2 people and you’re with us for 4 nights”. This then provides an opportunity for the guest(s) to jump in and say, for example “oh no I booked a twin room” if that is indeed what the guest(s) wanted. Also, regarding the friend word, it would have been better to say something along the lines of “Do you and your fellow guest like cocktails or beers?” Rather than what was said, which was like this but “friend” was used instead of “fellow guest”. These minor changes in how the reception team refer to these can make a big difference for LGBT people like myself. Apart from this, the room was great, the hotel was great as always and we will stay again. I hope the feedback helps elevate the service provided even more and it’s useful.
Tiny rooms. Not able to log on to the app anymore after forgetting the password forced me to extend my stay @ higher rate (10%). Water which suppose to be on the room for members was missing. 20€ deposit for an iron - are you kidding me?? Just make a note where it is and pick it up again. Also, no direct contact to the reception forced me to go down myself to pick it up - twice actually since I had no cash on me! It is easy to deploy a what’s app channel for a direct line to reception if you are to budget constraint to install phones on the room. Not a must have again I’d say!
The hotel itself, the rooms, breakfast and the staff are excellent. But I would urgently suggest to improve the checkin procedure - to wait for 45 minutes at 3pm in a queue that was getting even longer around 4pm is not acceptable. I wanted to pay when we arrived at 10am and stored our luggage, but that was declined and delayed till checkin. Why? it would make it a lot faster. I think you should either start handing out room keys earlier / as soon as the rooms are available or have even more employees available to speed up the process.
The location was great, staff was great however walking past all of the guest smoking at the entrance was terrible. The smoke filled the lobby and bar area. Would have loved to use the restaurant but 19,00 euros per person is a bit much for breakfast.
Hacía frío en la habitacion
Super location, welcome, room, facilities
wifi was very slow (upload speed), couldn't work from there
Excelente hotel ,ubicación enfrente de la estación de tren ,cerca del metro .El barman del bar muy simpático ,sabía hablar español y nos facilitó toda la información del metro ,donde plaza teníamos que salir y cuál teniamos que coger para llegar ,fue muy amable ,lo recomiendo
Everything was okay except that for some reason they refused to give me the hardcopy of my receipt even after 48 hours' notice and its 5 days since I checked out and I am still waiting!
Very comfortable location, nice staff, clean
Instaure 9 nights. 5 of those I had to work virtually and 3 of those the internet connection was poor. I complained to reception. 3 men came to say they knew about it and some equipment had to be changed in the whole building. Conclusion: nothing could be done. That was a pity because for the rest I’ve stayed many times at this hotel and I like it.
Hotel correcto. Habitación muy justa para familia de tres. Cama supletoria súper estrecha, es como dormir en una camilla.
Really good location, facility, and price! A better coat hanger/closet would be the only plus
The accommodation was very basic for the money I paid. I wouldn’t book it next time I am in Vienna.
Very nice hotel, with nice atmosphere but very crowded and sparse breakfast
As always I loved it. I stayed in 8.03 which was meticulously cleaned every day. My all time favorite hotel anywhere.
Loved it. Clean, nice room. Amazing view. Great and friendly staff. The wifi was a tad weak.
Very clean hotel and friendly staff. Easy check in and ideal central location to the main for travel across Vienna via Metro bus or tram and easy to get to by train from airport. Great value comfortable beds and pleaasant rooms.
Gut!
Location is good. The check-in line is usually quite long. The room is dark without insufficient lighting. Wifi is slow and unreliable.
it's a great hotel with superb views
Nice hotel and good location, very basic rooms
Friendly staff, good location and clean rooms
The Bath wasn't as clean as it should be. There was hair left from the previous resident inside the shower an at the floor.
Great service at the reception! Despite us showing up too late at the wrong date and being fully booked, they were able to find a solution with no additional costs involved. Thanks!
Just like the name it is a one star Motel. For starters there is no Safe box, no telephone, no air conditioning in the room and no gym.They give you one soap for body and hair. You do not require key to access the elevator which is unsafe. If you want to check out little later other hotels do allow late check out for free until 2 pm. This Hotel charges eur 10/ hour. Rooms are very small it is not a family hotel! Only positive is that it is right across from Central Station. Breakfast has very limited option certainly not worth Eur17.90. They charged me full amount for my stay even though I am a member they should have given me 10% discount as advertised. They do false marketing to attract customer this way.
This is an excellent hotel-my room was very clean and comfortable and the shower had great pressure. I did not eat breakfast but did enjoy a few drinks in the bar area, which was busy and had a great atmosphere. The staff are friendly and the location is really convenient being next to the main railway station and all its transport links. This chain represents super value for money.
We enjoyed our stay and the hotel matched our experiences of other Motel Ones. It would help travellers if instructions to get to the airport were more detailed. We got the wrong train to the wrong station very late at night. Fortunately kind people helped us.
Flottes Service beim Einchecken. Ansonsten Service when needed, Privacy when wanted!
Alles super!
I have stayed many times at this hotel. This time my experience was less good than usual. I arrived very early and no room was available. They told me they would tell me when one would become available. Nobody ever came. It took until midday before I got a room. That surprised me. Many people check out early. I would expect the cleaning crew to start with those so that rooms become available for checkin.
Great location, clean rooms
Confortable, personal muy agradable y cercano, hicimos amigos trabajadores del hotel, Henry y Maurizio, buena atencion y cualquier duda nos atienden muy amablemente. Quedamos muy satisfechos. Gracias
Muy buena calidad precio. Muy buen desayuno buffet. Muy limpio. Personal muy agradable. Lo único es que me parecio el colchón un poco blando. Muy buena situacion a 15 m en tren desde el aeropuerto directo!
En otros hoteles del grupo MotelOne, se entrega a los huéspedes, miembros, una botella de agua, aquí no y he echado en falta el agua en Viena.
Me gustó mucho alojarme aquí. Puntos a destacar: *La ubicación es perfecta, al lado de la HBF - pude ir andado a muchos puntos de interés de Viena *Hotel muy grande y moderno con un diseño guay, cálida *Habitaciones en plantas altas con vistas muy chulas. Las camas son MUY cómodas *Uno de los mejores desayunos de hotel, super sano además, productos BIO. *Muy amable el equipo. Puntos a mejorar: *La temperatura del agua de mi ducha no era constante *WIFI un poco inestable Aquí puedes leer mi reseña completa: betsyandthecity.com/recomendaciones-viena-motel-one-hauptbanhof/
Atención muy buena. Excelente ubicación.
Ideales Stadthotel
Limpio y bien ubicado.
El hotel es bastante bueno; pero la recepcionista que mayor tiempo atiende no es amable, es altanera, parece que no le agrada atender a las personas.
Un hotel nuevo, moderno, con una atención excelente por parte de sus empleados y una buena ubicación, fuera del centro, pero con fácil acceso desde la cercana estación. Solo pondría una pequeña objeción al desayuno. Partiendo de que es un buen desayuno, se echa de menos algún plato caliente en la oferta.
Siempre contenta
Muy cerca de la estación central. Limpieza bastante buena. Y el personal de recepción muy amable
Excelente ubicación, gran relación calidad-precio, el personal es muy amable, hotel muy limpio y buen desayuno. Las habitaciones son realmente lindas.
La habitación era calurosa porque no tienen encendido el aire acondicionado en esta época. La explicación del recepcionista durante el Check In, no fue amable. Pedimos un lugar para cenar o traer comida y las explicaciones fueron muy poco claras. En el Bar, los dos camareros que hacía el cierre, no levantaron la cabeza para atender. El dispensador de jabón en la ducha, no funcionaba, y había que abrir el bote para obtener el shampoo. Lo dejé abiaerto para que la persona de limpieza lo viera, pero se limitó a cerrarlo y dejarlo igual. He llegado con un menor de edad al Hotel (mi hijo), y no se nos ha pedido ningún tipo de documento de identificación durante el check In. Al decirlo al Recepcionista, su respuesta fue que "ya lo había comprobado"... IMPOSIBLE. Cualquiera podría haber llegado al Hotel con un menor, diciendo mi nombre...
Hotel nuevo, moderno y limpio. La habitación fue un poco pequeña pero en general todo estuvo correcto. El desayuno fantástico. Si hubiera una pequeña neverita en la habitación estaría genial. El personal fue siempre muy amable y atento.
Destacar una gran relación calidad/precio y la ubicación junto a la estación central. Buenas habitaciones bien equipadas. Solo se echa de menos una pequeña nevera. A mi parecer, el precio del desayuno es excesivo.
El único demérito es que no había ningún canal de televisión que fuera en idioma alemán. Ni inglés, francés, español o euskera.
Bien situado. El personal muy amable y servicial. La habitación muy cómoda.
Cuartos de tamaño justo pero adecuado aunque no contaba con placard. En ese aspecto algo incómodo. Lo demás todo bien.
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Ubicación y alrededores
Junto a la estación central y con vistas panorámicas
Conforme entre por la recepción de nuestro Motel One Viena-Hauptbahnhof se encontrará con unas vistas panorámicas de Viena. Y desde los pisos superiores podrán disfrutar de esas vistas sobre la capital austriaca en vivo y en directo. También en nuestro One Lounge hemos incluido elementos locales con un toque artístico. En el desayuno podrá sumergirse en el mundo del ferrocarril de Semmering, inaugurado en 1854. El bar está adornado según el estilo de los talleres vieneses, en los que también están inspirados objetos de diseño de Moroso, Baxter y Jan Kath.
Cabe destacar la representación del cercano palacio Belvedere, que abarca varias plantas. Al palacio, por cierto, se llega tranquilamente a pie. En él podrá pasear por los espléndidos jardines y admirar la grandiosidad del palacio. Desde el hotel también se llega fácilmente a otros lugares emblemáticos como la ópera estatal, el barrio de los museos o la catedral de San Esteban.
Si busca un hotel barato de diseño en Viena, nuestro Motel One junto a la estación central de Viena es el candidato ideal.
