Motel One Viena-Hauptbahnhof
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Muy bien
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I enjoyed my stay very much. The location was excellent: very convenient for main station, airport and city centre connections. My room on the 14th floor was comfortable with small but good bathroom. Value for money!
Alles top
Dear Motel One Customer Service Team, I am writing to express my surprise and disappointment regarding an incident that occurred during my recent visit. On 02nd August, at around 12:08 p.m., I inadvertently left a newly purchased pack of detergent sheets on a chair at the bar. Later that day, around 7:00 p.m., I returned to the bar after realizing I had forgotten it. I spoke with the bar staff, who kindly checked in the back where found items are normally kept, but they told me nothing was there and suggested I come back the next day to ask the person who had been working at noon. When I returned the following day, another barista confirmed that he had indeed found my item the previous day and went to check. However, he came back and informed me that it was no longer there. I find it difficult to understand how a found item could disappear in less than 24 hours, especially since it had been identified by a staff member. While, fortunately, the item in question was not of high value, this situation raises serious concerns. If it had been something more expensive or important, the loss would have been much more problematic. Could you please clarify whether Motel One has a policy for handling lost and found items, and if so, why this item was not held for at least 24 hours? I believe this situation deserves further attention to ensure that future guests do not face similar issues. I look forward to your reply. Kind regards Soukayna BELAL Booking ID 805775017
Everything was perfect. Excellent room, very helpful staff and wonderful breakfast. A special thank you to Mariam who went out of her way to help us.
Very friendly and easy communication with staff. Room very good.
There was a huge waiting line (flight got cancelled) in front of the check-in and people had to fill out the check-in form, which takes some time. During that time, the check-in of other guests could have already started, which wasn’t the case. That’s the only minor improvement I have. Anything else was great!
It was overpriced for what we got. The rooms were very old with the carpets looking heavily stained
Your receptionist in the front desk are not approachable most specially from tourist came from asian country. But we are thankful for the accomodation.
Las instalaciones son estupendas, lo mismo que la ubicación, juwto enfrente de la estación.
Clean and comfortable
Top Hotel
Great staff, very kind and helpful. Breakfast is our favorite, all biological, great.,
No drinking water in the room...no provision for boiling water..these are basic requirements in any hotel to be provided..the reception guy Saurav was very good and helpful
Everything was fine, apart from the linen quality and breakfast. The linen had holes in it, and both the pillows and blankets were really uncomfortable and felt overused compared to other Motel One locations. As for breakfast: no one was cleaning the nearby tables, so by the time we finished at 9:45, most of the tables were dirty. There was no orange juice at 9:00 in either of the machines, and it was never refilled. Also, the boiled eggs were cold. On the positive side, the staff at reception were friendly, and the price was very good for those dates.
Everything was fine, except that in the bathroom, there wasn't any head and body wash, only handwash... I thought that the clearing service would bring some new head and body wash the next day but no... I had to phone and ask the réception.
Alles prima
Overall we like this hotel. We stay here often. However, our experience when checking in this time fell below expectations. Firstly, when being checked in by Danielle, whilst I’m sure it was with good intentions, she immediately asked if we had 2 separate rooms. As my fiancé and I are of the same gender, this wasn’t what I wanted to hear. Following this, we were checked in and went to our room. We booked the Special One but the room given was a standard room, very small, and bed made for 1 person. We went straight back down and was served by Danielle again. She apologised, which I appreciated and went to sort with the manager. Whilst this took some time, she got the room sorted and we were very happy with the room given. She also provided us a voucher for 2 free drinks, which we also appreciated. Although she did refer to my fiancé as my “friend”, which again I wasn’t very keen on. I do appreciate there may have been a language challenge and understand this may have just been an accidental “clumsy” use of wrong terminology. Some feedback on how this could be better handled by colleagues would be for all guests to have their room type confirmed. E.g. “So you’ve booked a Special One room with one King/Queen bed for 2 people and you’re with us for 4 nights”. This then provides an opportunity for the guest(s) to jump in and say, for example “oh no I booked a twin room” if that is indeed what the guest(s) wanted. Also, regarding the friend word, it would have been better to say something along the lines of “Do you and your fellow guest like cocktails or beers?” Rather than what was said, which was like this but “friend” was used instead of “fellow guest”. These minor changes in how the reception team refer to these can make a big difference for LGBT people like myself. Apart from this, the room was great, the hotel was great as always and we will stay again. I hope the feedback helps elevate the service provided even more and it’s useful.
Tiny rooms. Not able to log on to the app anymore after forgetting the password forced me to extend my stay @ higher rate (10%). Water which suppose to be on the room for members was missing. 20€ deposit for an iron - are you kidding me?? Just make a note where it is and pick it up again. Also, no direct contact to the reception forced me to go down myself to pick it up - twice actually since I had no cash on me! It is easy to deploy a what’s app channel for a direct line to reception if you are to budget constraint to install phones on the room. Not a must have again I’d say!
The hotel itself, the rooms, breakfast and the staff are excellent. But I would urgently suggest to improve the checkin procedure - to wait for 45 minutes at 3pm in a queue that was getting even longer around 4pm is not acceptable. I wanted to pay when we arrived at 10am and stored our luggage, but that was declined and delayed till checkin. Why? it would make it a lot faster. I think you should either start handing out room keys earlier / as soon as the rooms are available or have even more employees available to speed up the process.
The location was great, staff was great however walking past all of the guest smoking at the entrance was terrible. The smoke filled the lobby and bar area. Would have loved to use the restaurant but 19,00 euros per person is a bit much for breakfast.
Hacía frío en la habitacion
Super location, welcome, room, facilities
wifi was very slow (upload speed), couldn't work from there
Excelente hotel ,ubicación enfrente de la estación de tren ,cerca del metro .El barman del bar muy simpático ,sabía hablar español y nos facilitó toda la información del metro ,donde plaza teníamos que salir y cuál teniamos que coger para llegar ,fue muy amable ,lo recomiendo
Everything was okay except that for some reason they refused to give me the hardcopy of my receipt even after 48 hours' notice and its 5 days since I checked out and I am still waiting!
Very comfortable location, nice staff, clean
Instaure 9 nights. 5 of those I had to work virtually and 3 of those the internet connection was poor. I complained to reception. 3 men came to say they knew about it and some equipment had to be changed in the whole building. Conclusion: nothing could be done. That was a pity because for the rest I’ve stayed many times at this hotel and I like it.
Hotel correcto. Habitación muy justa para familia de tres. Cama supletoria súper estrecha, es como dormir en una camilla.
Really good location, facility, and price! A better coat hanger/closet would be the only plus
The accommodation was very basic for the money I paid. I wouldn’t book it next time I am in Vienna.
Very nice hotel, with nice atmosphere but very crowded and sparse breakfast
As always I loved it. I stayed in 8.03 which was meticulously cleaned every day. My all time favorite hotel anywhere.
Confortable, personal muy agradable y cercano, hicimos amigos trabajadores del hotel, Henry y Maurizio, buena atencion y cualquier duda nos atienden muy amablemente. Quedamos muy satisfechos. Gracias
Muy buena calidad precio. Muy buen desayuno buffet. Muy limpio. Personal muy agradable. Lo único es que me parecio el colchón un poco blando. Muy buena situacion a 15 m en tren desde el aeropuerto directo!
En otros hoteles del grupo MotelOne, se entrega a los huéspedes, miembros, una botella de agua, aquí no y he echado en falta el agua en Viena.
Me gustó mucho alojarme aquí. Puntos a destacar: *La ubicación es perfecta, al lado de la HBF - pude ir andado a muchos puntos de interés de Viena *Hotel muy grande y moderno con un diseño guay, cálida *Habitaciones en plantas altas con vistas muy chulas. Las camas son MUY cómodas *Uno de los mejores desayunos de hotel, super sano además, productos BIO. *Muy amable el equipo. Puntos a mejorar: *La temperatura del agua de mi ducha no era constante *WIFI un poco inestable Aquí puedes leer mi reseña completa: betsyandthecity.com/recomendaciones-viena-motel-one-hauptbanhof/
Atención muy buena. Excelente ubicación.
Ideales Stadthotel
Limpio y bien ubicado.
El hotel es bastante bueno; pero la recepcionista que mayor tiempo atiende no es amable, es altanera, parece que no le agrada atender a las personas.
Un hotel nuevo, moderno, con una atención excelente por parte de sus empleados y una buena ubicación, fuera del centro, pero con fácil acceso desde la cercana estación. Solo pondría una pequeña objeción al desayuno. Partiendo de que es un buen desayuno, se echa de menos algún plato caliente en la oferta.
Siempre contenta
Muy cerca de la estación central. Limpieza bastante buena. Y el personal de recepción muy amable
Excelente ubicación, gran relación calidad-precio, el personal es muy amable, hotel muy limpio y buen desayuno. Las habitaciones son realmente lindas.
La habitación era calurosa porque no tienen encendido el aire acondicionado en esta época. La explicación del recepcionista durante el Check In, no fue amable. Pedimos un lugar para cenar o traer comida y las explicaciones fueron muy poco claras. En el Bar, los dos camareros que hacía el cierre, no levantaron la cabeza para atender. El dispensador de jabón en la ducha, no funcionaba, y había que abrir el bote para obtener el shampoo. Lo dejé abiaerto para que la persona de limpieza lo viera, pero se limitó a cerrarlo y dejarlo igual. He llegado con un menor de edad al Hotel (mi hijo), y no se nos ha pedido ningún tipo de documento de identificación durante el check In. Al decirlo al Recepcionista, su respuesta fue que "ya lo había comprobado"... IMPOSIBLE. Cualquiera podría haber llegado al Hotel con un menor, diciendo mi nombre...
Hotel nuevo, moderno y limpio. La habitación fue un poco pequeña pero en general todo estuvo correcto. El desayuno fantástico. Si hubiera una pequeña neverita en la habitación estaría genial. El personal fue siempre muy amable y atento.
Destacar una gran relación calidad/precio y la ubicación junto a la estación central. Buenas habitaciones bien equipadas. Solo se echa de menos una pequeña nevera. A mi parecer, el precio del desayuno es excesivo.
El único demérito es que no había ningún canal de televisión que fuera en idioma alemán. Ni inglés, francés, español o euskera.
Bien situado. El personal muy amable y servicial. La habitación muy cómoda.
Cuartos de tamaño justo pero adecuado aunque no contaba con placard. En ese aspecto algo incómodo. Lo demás todo bien.
Galería
Todo de un vistazo
Ubicación y alrededores
Junto a la estación central y con vistas panorámicas
Conforme entre por la recepción de nuestro Motel One Viena-Hauptbahnhof se encontrará con unas vistas panorámicas de Viena. Y desde los pisos superiores podrán disfrutar de esas vistas sobre la capital austriaca en vivo y en directo. También en nuestro One Lounge hemos incluido elementos locales con un toque artístico. En el desayuno podrá sumergirse en el mundo del ferrocarril de Semmering, inaugurado en 1854. El bar está adornado según el estilo de los talleres vieneses, en los que también están inspirados objetos de diseño de Moroso, Baxter y Jan Kath.
Cabe destacar la representación del cercano palacio Belvedere, que abarca varias plantas. Al palacio, por cierto, se llega tranquilamente a pie. En él podrá pasear por los espléndidos jardines y admirar la grandiosidad del palacio. Desde el hotel también se llega fácilmente a otros lugares emblemáticos como la ópera estatal, el barrio de los museos o la catedral de San Esteban.
Si busca un hotel barato de diseño en Viena, nuestro Motel One junto a la estación central de Viena es el candidato ideal.
