Motel One Newcastle
What our guests say
Very good
Overall rating from 3,187 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.3 of 10
Lounge & Bar 9.1 of 10
Location 9.6 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.1 of 10
Felt very upset by being challenged upon return to the hotel and asked to sign in again, despite filling in all forms correctly at the outset. Felt staff were overbearing and intended to intimidate. Very uncomfortable system in place, disrespectful to customers
The hotel was perfectly placed (central), the staff were lovely, and everything was very clean and tidy. The sweeties on the Reception desk were a particularly nice touch.
Excellent stay, staff friendly room nice and clean. Great location.
Bartenders were great but the bar was empty most of the time. They need their own door so random people could find it. Air-conditioning was poor and our room was very hot and the A/C didn't cool it down. Had to open the windows but it's very noisy outside towards High Bridge street. Lots of arguments and shouting from drunken people, sirens from police all night to early morning time. I felt like i was in a room on top of a night club in Benidorm.
Great location, comfortable rooms, good showers, all you need!
A really clean hotel in all areas - reception / bar area / toilets / room. The staff were very welcoming. It was quiet but had a nice atmosphere.
Friendly staff. Clean and comfortable rooms. Excellent value for money
Location of hotel very good.
I enjoyed my stay and would recommend the hotel. The nightly rate paid, and the drink and snack prices represent good value for money. The room was clean and spacious, had everything I needed, and the bed was very comfortable. The only negatives were noise from the street - understandable, as it is a city centre location, but the rooms need better double glazing. Also, the temperature in the room was not ideal. It was extremely hot, even with the air conditioner at full blast.
Clean. Excellent service. The bar was good a nice place to relax.
We stayed at Motel One as part of my partner's 30th birthday celebrations and the team went above and beyond to make it special - The attention to detail was second to none, every member of the team was friendly and warm and we had the best, most comfortable sleep of our lives!
We had a wonderful stay as always, the staff were fantastic, so friendly and helpful. I love staying at this hotel, its my favourite.
Central hotel, nice, clean room. Hotel is close to O2 Academy and the town centre.
An excellent hotel. And the lovely Staffs at the Reception was able to secure a room for my early check-in at no extra cost. Many thanks to the Management. I look forward to my next visit. Xoxo
Enjoyed our stay would come again
Mixed The majority of the staff pleasant Room 80% clean Fire Alarm in middle of the night, false alarm, not a single member of staff advising guests &/or telling them safe to return My grandchild & myself in pyjamas outside in Newcastle with zero assistance
Good clean hotel. Minimalistic but what was there was good quality. Great staff. Wouldn’t hesitate to book here again.
Unfortunately for all the good points of the hotel, my stay was spoiled by the fact my door didn’t always correctly latch. It had to be shut quite forcibly for it to latch correctly. I did not know this however until a drunk stranger was climbing into my bed in the middle of the night. A very disturbing experience and while the receptionist was very apologetic when I was checking out, I’m not 100% sure she fully grasped the seriousness of the matter. If this happened to a woman who was staying on her own I would expect she would have been terrified. All other aspects of the hotel were good but room security is paramount hence the score of 1/10.
Great hotel and location, apart from being caught up in the middle of a stag do brawl in the doorway / entrance area (which scared my partner and her mother as it was quite distressing) we had a good stay and staff were polite and friendly… the start was a bit distressing to be honest but not really anyone’s fault who worked in the hotel
Second visit - lovely hotel. Room was large (we were put in an easy access room possibly because we had a dog) but bathroom wasn't great - slightly smelly. Great bar.
The location of the hotel, city centre, was very convenient and yet well sound proofed. The look of the hotel entrance, reception and restaurant was cool and contemporary. The bedroom and bathrooms were a decent size but rather spartan. The bed was comfortable, but the pillows too hard and high (pillow cases too small), so had to use the small velvet cushion as a pillow. Breakfast (continental) was very very good, although the gf bread not the best!
Excellent clean and tidy and great location
Clean, quiet and central, ticks all the boxes!
Amazing stay! Great value for money but this stay myself and my husband were quite disappointed as the room felt old. The bed was soft, the springs had gone and the pillows were awfully soft. We both had sore necks the next morning
The staff were so friendly and helpful. And the beds were very comfortable. 😊
Fourth visit, always very good.
I have stayed at motel one in other cities, and newcastle since 2016. I have recommended friends to try motel one and they have. Staff are excellent, rooms and bathrooms always clean and comfortable. Motel is well situated in the heart of the city so easy walks to bars, restaurant, shops, museums, train station. Thank you.
Your receptionist with e long pink hair (sorry cant remember her name) was very engaging and helpful
Just stayed the 1 night, room clean, staff friendly, breakfast nice .
As always the reception staff exemplary friendly informative efficient. The rooms clean and quiet. The price point is just right. That’s why we keep going back.
Quick & friendly check-in. Clean, quiet and newly decorated room. Recommended
Clean and adequate accommodation..very central location. Helpful pleasant staff..no draught beers in bar tho?
Everything was perfect
An excellent hotel in a central location for a great price. Will stay in.a Motel One hotel again.
Nice comfortable rooms in a prime location for everything.
Reception staff very welcoming and helpful with storage of luggage..Room light and airy and spotlessly clean..A lovely stay.
Stayed 2 nights this time, as always rooms spotless, staff very friendly. Breakfast yummy!! Back again in 4 days to stay for another night.
Enjoyed my stay in this city centre hotel. Room was compact and had everything I needed. It was however very warm even with the air cooler (so had to open the windows).
Love Motel One, stayed here many times. The staff are always lovely. The beds and pillows are comfy. The location is excellent. Only reason for not giving score of 10 is the plastic cups for tea and coffee in the room, they make the drink taste horrible, so much so I can't drink from them.
I enjoyed my stay at the hotel, it was modern, clean and functional and being in a central location had easy pedestrian access to all areas of the city centre. I chose the hotel in part because it was located on a side street and would be quieter than hotels on thoroughfares. My room was on the fifth floor on the north elevation. However, I was woken on both nights on a number of occasions by the clattering sound of a vehicle (lorry?) driving over a large manhole cover in the service road below. It appears there are 4 square metal sheets making up a large manhole cover. The proximity of tall buildings means the sound is transferred upwards and due to needing to have the window open for fresh air, the noise was inescapable. For future guests, it may be worth investigating whether the metal sheets can replaced with something more suitable, or alternatively be better secured and fitted with some sort of noise dampening.
All service levels were at the high level we have come to expect of Motel One. There are two reasons why we have only attributed good to our stay rather than excellent. The first is the fact that the ironing board we borrowed may be suitable for ironing for someone who is 5 feet tall but not anyone much taller than that. The second is the absence of a socket anywhere close enough to a mirror to allow hair dryers or similar devices to be used effectively by female guests.
My room was very clean. It was small and bathroom was very small. The air conditioner was barely adequate. The mattress probably needs replacing. So the room got the 8 but the service and people get a 10++.
The staff were very friendly. Perfect for cyclists: We booked an 'accessible room', which was so spacious that we could take our bicycles into the room.
A faulty lock was quickly sorted, a noisy room quickly moved. Friendly great staff, beds very comfy
The motel is in a prime location and is well presented and staff are warm and friendly
Excellent stay, team friendly. Hotel is in a great location. WiFi great, no drop in service. Good shower
I stay at your hotel every year and it gets my return custom because it offers excellent value for money, it's perfectly placed, staff are wonderful and it is spotlessly clean and comfortable.
Great location, great staff , 4th time staying .....says it all
Comfortable, friendly modern hotel in the heart of Newcastle. Good value for money.
Good hotel in a very central place. Quite easy to find with easy check in and near restaurants for an evening meal. Because you don't have a section for anything I'd improve, I'd say the breakfast needs a simple tweak. Your other hotels label the eggs 'soft boiled' and hard boiled. there was no signage here and it mattered. A pot of oats and 2 hard boiled eggs wasn't that thrilling for £14.50!
Gallery
Everything you need at a glance
- Tea and coffeeIn-room preparation facilities
- Free WiFiThroughout the premises
- Arrival and departureCheck in 3pm/check out midday
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Pets welcomeContact the hotel directly
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One
- Room size 14 m²
- French box-spring bed (140 cm)
- In historic building
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Special One
- Queen-size box-spring bed (160 cm)
- In historic building
- Seating
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Wardrobe
- Room size 18 m²
- Some with view over the historic city centre
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
