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Terms & Conditions

1. Scope of application
These Standard Terms and Conditions (STCs) are applicable for all contracts concerning the rental provision of hotel rooms for accommodation concluded between Motel One UK Limited (Motel One), as the management company of Motel One hotels in the UK, and third parties (Guests), and for all additional services and deliveries provided by Motel One (Accommodation Contract). 

2. Bookings
By making a booking the Guest offers to conclude an Accommodation Contract. In the case of appropriate availability of the booked room the Guest receives from Motel One a booking confirmation. Upon acceptance of the booking made by the Guest an Accommodation Contract is created between Motel One and the Guest.

Motel One’s offers in relation to available rooms are non-binding and subject to change. Motel One can at its own discretion refuse the conclusion of an Accommodation Contact.

There is no right to receive overnight accommodation in a particular room. Motel One retains the right to impose restrictions standard within the industry, such as minimum stays, booking guarantees or deposit payments for certain dates.

3. Cancellation rules
There is a guaranteed booking when the Guest confirms payment of the overnight accommodation service by providing a credit card number. A guaranteed booking can be cancelled free of charge until 6 p.m. on the date of arrival citing the booking reference. After 6 p.m. cancellation is excluded and Motel One is entitled to the agreed payment less any costs not incurred. The same applies if the Guest does not arrive (no show). In the case of a guaranteed booking for several days, in the case of a no show all the subsequent nights from and including the second night are cancelled and the Guest has no right to accommodation on the subsequent nights.

Simple bookings, i.e. bookings for which payment by the Guest is not guaranteed, are only held until 6 p.m. on the date of arrival. After 6 p.m. the booking is cancelled automatically and without charge. Motel One is entitled to rent a booked room to another guest.

For group bookings, allotment contracts or bookings during exhibitions Clause 14 applies.

4. Accommodation prices and other prices
The prices applicable are those published by Motel One at the time the contract is concluded. The applicable prices are overall gross prices and contain all statutory taxes, fees and charges. They do not include local charges which are payable by the Guests themselves in line with the relevant municipal law, e.g. spa taxes.

In the case of amendments to the levels of taxes, fees or charges, or an effective introduction of new taxes, fees and charges unknown to the parties up to this point in time, Motel One retains the right to adjust the prices accordingly. In the case of contracts with consumers this applies only if the period between contractual conclusion (booking confirmation) and contractual adjustment is more than four months.

5. Payment conditions
The price of the whole accommodation service booked is always payable by the Guest in advance, at the latest upon arrival in the hotel.

Set-off by the Guest is excluded unless the set-off relates to an undisputed or legally confirmed claim.

Valid means of payment are cash in Euros, EC card, Master Card, Visa Card, Diners Card and American Express.

6. Possibilities for use of booked rooms
Booked rooms are available to the Guest from 3 p.m. on the date of arrival and until 12 noon on the date of departure. Upon request and depending on availability it is possible to agree a later departure time (late check-out) with the hotel in advance. If the hotel agrees to a late check-out, the hotel is entitled to charge for the additional use of the room at the rate of EUR 10.00 per hour or partial hour. For departures after 3 p.m. the full daily rate will be charged. There is no contractual right to late check-out.

7. Resale
The resale/re-rental and/or transfer of booking rooms is not permitted. In particular the transfer of rooms and/or allotments to third parties at higher prices than the actual room prices is not permitted. The assignment or sale of the claim against Motel One is also not permitted. Motel One is in these cases entitled to cancel the booking, in particular if upon the assignment/sale the Guest has made untrue statements to the third party about the nature of the booking or the payment. Use of the hotel room for any purpose other than overnight accommodation is expressly forbidden.

8. Liability of Motel One
Motel One is liable for damage for which it is responsible arising from injury to life, limb or health. Additionally Motel One is liable for other damage which is caused by a deliberate or grossly negligent infringement of duty by Motel One and for damages based upon a deliberate or negligent infringement of contractually typical duties. An infringement of duty by Motel One is equivalent to that by its legal representatives, employees or vicarious agents. More extensive damage claims are excluded provided these STCs contain no provision to the contrary.

Should there be disruptions or defects in the services of Motel One, Motel One shall, upon becoming aware of these or in the case of immediate complaint by the Guest, make every effort to rectify these. The Guest is obliged to take all reasonable measures to assist Motel One in resolving the disruption and keeping damage to a minimum. The Guest is also obliged to inform Motel One in good time of the possibility that unusually extensive damage could be incurred.

Motel One is liable in accordance with the statutory provisions for items brought onto the premises. The claim expires if the Guest does not assert the claim against Motel One immediately after becoming aware of the loss, destruction or damage to the item brought onto the premises. If the Guest wishes to bring into the hotel cash, securities and valuables with a value of more than EUR 800 or other items with a value of more than EUR 3,500, this requires a specific written agreement with Motel One.

If the Guest is provided with a parking space in the hotel garage/car park, even for a fee, no contract of safe custody is created. Motel One has no duty of surveillance. Motel One is liable for all damage within the framework of the regulations of this Clause 8. The Guest is obliged to report any damage immediately, obvious damage in all cases before leaving the parking facility. Motel One is not liable for damage for which other users or other third parties are solely responsible.

All claims against Motel One expire in principle within one year of the statutory commencement of expiry. This does not apply to damage claims or other claims arising from injury to life, limb or health and/or due to a grossly negligent or deliberate infringement of duty by Motel One.

9. Ending of the Accommodation Contract
Motel One is entitled to cancel the Accommodation Contract on good grounds. There are good grounds in particular if (i) Acts of God or other circumstances for which Motel One is not responsible make contractual fulfilment impossible, (ii) rooms or spaces are booked with the culpable provision of misleading or incorrect details or if important facts are not disclosed; important facts can be the identity of the guest, the ability to pay or the purpose of the stay, (iii) Motel One has justified grounds to assume that provision of the service could endanger the smooth business operation, safety or reputation of Motel One and its hotels amongst the public without this being attributable to matters within Motel One’s control or organisational area; (iv) the purpose or reason for the stay is illegal; or (v) in the case of the resale/re-rental and/or transfer (see Clause 7).

10. Vouchers
A voucher purchased from Motel One can only be used for services within the hotel named on the voucher. If there is a residual credit in the case of payment with the voucher, this remains valid and can be used for other payments in the relevant hotel. The validity period of the voucher is 3 years from the date of issue. Vouchers cannot be returned, they cannot be resold or transferred and they cannot be exchanged for cash. Vouchers cannot be used for online payments. The person who orders the voucher is responsible for providing accurate details (in particular e-mail addresses) to which the voucher and the invoice are to be sent.

Notification of cancellation right : Declarations of intent regarding vouchers can be revoked without the need to give a reason within 14 days by any method ( letter, fax, e-mail) or, if the voucher is issued before expiry of this time limit, by returning the voucher. The time limit begins after receipt of this notification in text form, however not before receipt of the voucher by the recipient. Timely dispatch of the cancellation notice or voucher is sufficient to comply with this cancellation time limit. The cancellation is to be addressed to Motel One GmbH, subject: Vouchers, Tegernseer Landstraße 165, 81539 Munich, Fax: +49 89 665025 50 or by e-mail to: giftcard@motel-one.com.

11. Food and drink purchased outside the premises
In the public areas the consumption of food and drink purchased outside the hotel is not permitted. Breakfast may be taken only in the rooms within the public areas designated for this (bar, lounge). It is not possible to take away items which are part of the breakfast offered. Preparation of food in the rooms is not permitted.

12. Non-smoking rule
Motel One Hotels in the UK are non-smoking hotels. It is therefore not permitted to smoke either in the public areas or the rooms. In case of violation, Motel One has the right to demand from the Guest a sum of GBP 50.00 as compensation for the specific cleaning costs incurred, including any loss of turnover due to the inability to rent the room. This compensation figure can be increased or reduced if Motel One provides evidence of additional damages or the Guest can prove lesser damages.

13. Pets
The permission of Motel One is required to bring a pet. The guest is obliged to notify the hotel in advance if they wish to bring a pet. If Motel One agrees to the Guest bringing a pet, agreement is granted on condition that the pet is under the constant supervision of the Guest, is free of disease and does not represent any other risk to the hotel guests or hotel staff. It is not permitted to bring the animal to breakfast or to the bar of the hotel. A fee of GBP 5.00 per night is payable for the animal. However, this does not apply to guide dogs for the blind or deaf and other comparable service dogs. These may be brought without charge and accompany the Guest at any time.

14. Group bookings / allotment contracts / event periods
In the case of group bookings for more than five rooms and allotment contracts specific payment and cancellation conditions apply, which can be taken from the corresponding contracts.

For bookings during events and exhibitions different cancellation periods apply. These are shown in the booking process and on the booking confirmation.

15. Data protection
The data protection regulations can be viewed under:
https://www.motel-one.com/en/data-privacy/

16. BeOne
The conditions for participating in the beOne membership programme can be viewed under
https://www.motel-one.com/en/services/be-one/conditions-of-participation/

17. Final provisions
Amendments and additions to the Accommodation Contract or the Standard Terms and Conditions must be made in written form. Unilateral amendments or additions by the Guest are invalid.

The place of jurisdiction for all disputes arising between the parties out of the contractual relationship, provided the Guest is a businessman, legal entity of public law or a public law special equity fund, is London.

English law is applicable. Application of the UN Contract for the International Sale of Goods is excluded.

Motel One UK Limited I 24-26 Minories I London I EC3N 1BQ | info@motel-one.com