Motel One Health & Care

Our measures for your health & safety

Strict cleanliness and hygiene regulations have been our daily routine, and not just since Corona. In these challenging times, we have revised and strengthened them in order to implement an even more comprehensive, tested and certified hygiene strategy - because only our friendliness should be contagious!

Health & Care - the new Motel One hygiene concept*

Access limitation and distance control
In the lobbies we pay attention to a limited maximum number of people present. In addition, distance zones have been marked and guests as well as employees are urgently requested to keep a minimum distance of 1.5 metres.

Duty to wear masks 
All of our staff wear mouth-nose masks and we ask our guests to wear masks as well. Disposable masks can be provided free of charge.

Regular testing
All staff in our hotels are tested twice a week for Corona.

Hand hygiene
Disinfectant dispensers are available at all entrance areas, the lifts and in the One Lounge areas.

Comprehensive virus control and disinfection via technical fogging
For all hotel areas, the already high cleaning standards were revised and supplemented by additional disinfection measures and strict rules of conduct. Among other things, we now use fogging devices with hospital-proven disinfectant to disinfect surfaces in the rooms and the One Lounge. 

Contactless payment
Please use the possibility to pay by credit card on site or book on our website and pay directly online. You will receive the invoice conveniently by e-mail as a pdf file and only need to pick up your prepared room card at the reception.

One Lounge & breakfast 
Our service in the One Lounge is currently restricted by official regulations. Unfortunately, we therefore maybe unable to offer you a breakfast buffet in the morning. In some hotels we are allowed to serve breakfast at your table. But to make sure that nobody starts the day hungry, we are happy to also pack a breakfast to go for you. At the same time we adapt our offer to the constantly changing possibilities.

*Tested hygiene concept by SGS Institut Fresenius
The SGS Institut Fresenius has been commissioned to check the hygiene concept and to carry out audits in all Motel One in Europe.

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And what does that mean exactly?

Cleanliness under new aspects 
Motel One has set up a Hygiene Taskforce, headed by Daniel Müller, Co-CEO of the Motel One Group, which focuses on the creation, implementation, certification and evaluation of this new hygiene strategy. "The health and safety of our guests and employees is our top priority and therefore it was natural for us to develop and implement a comprehensive hygiene strategy in these challenging Covid -19 times", says Daniel Müller. The already high standards of cleanliness have been revised in recent weeks and expanded into a comprehensive hygiene strategy with the involvement of external specialists. Always in close coordination with the specifications of the authorities of the individual countries and the recommendations of external institutes and associations. Every step, every guest contact, every detail, every previous standard was put to the test. The result is a comprehensive hygiene concept with cleaning and behavioral instructions that minimizes the risks for guests and employees alike and increases their safety.

Disinfection in public areas
Covid-19 has raised awareness of the cleanliness of surfaces that require intensive contact. In public areas, the already strict cleaning protocols have been supplemented, requiring surfaces to be treated even more frequently and thoroughly with disinfectants as used in hospitals.

Perfect cleanliness and hygiene in our rooms
In the rooms, the already strict cleaning guidelines were once again supplemented. All of our cleaning staff is required to wear mouth-and-nose masks, change gloves and all cleaning cloths after each room and clean and disinfect all surfaces in the room with virucidal agents.

Improved technologies for virus control
After the room has been checked by the housekeeper, a fogging device with hospital-grade disinfectant is additionally used for the entire room to disinfect surfaces. These devices quickly clean and disinfect entire areas and can be used effectively in a hotel for cleaning and disinfecting guest rooms, against viruses, allergens, mould spores and other air and surface contaminants.

Guest contact - warm and friendly, but from a distance
Keeping your distance, hand disinfection and wearing masks are the most important measures to ensure the safety of our guests and staff in daily dealings. In the areas in front of the reception or the lifts, distance markings have been placed and additional glass protection panels have been installed at the reception. In the One Lounges, we also ensure that there is sufficient distance and the tables and seatings are marked accordingly. In addition, all employees wear masks and guests are also asked to wear them. Disposable masks are provided to our guests free of charge. Hand disinfectants are for example placed in the entrance area, in the lifts and in the areas of the One Lounge. 

New rules also "behind the scenes" determine food safety and delivery traffic 
The rules and requirements for handling food were already very high and were strictly monitored. Now the measures have been extended and all employees have been trained in the additional hygiene and disinfection practices. Currently, Motel One offers - as long as the gastronomic possibilities are limited - a choice for a breakfast to go. The company is also in the process of developing new concepts for breakfast buffets. New rules of hygiene and disinfection have also been laid down for the delivery area.

Inspection and audits by the SGS Institut Fresenius
SGS Institut Fresenius tests the hygiene concept of Motel One in dealing with COVID-19 using a strict catalogue of measures. Afterwards, the implementation of these hygiene measures and additional measures for contact minimization is validated by SGS Institut Fresenius in every Motel One in Europe.

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Stay safe - stay with us!