General terms and conditions of the be One membership programme

       The beOne membership programme (‘beOne’) rewards registered guests (‘members’) for their membership. With direct online bookings through their beOne profile, members receive the benefits described as follows. The basis for a membership is formed by the general terms and conditions described as follows.


The programme applies for all hotels operated at the time of the respective stay under the ‘Motel One’ brand name through a company of the Motel One Group (Motel One GmbH, Tegernseer Landstrasse 165, 81539 Munich) including affiliated companies under Section 15 of the German Stock Corporations Act (AktG).


2.1.  Conditions of participation
Participation in the beOne membership programme is open to all persons who are legal adults or legally competent according to the laws of the state in which they reside. A beOne membership can only be established if the laws of the member’s country of residence permit this. If this is not the case, the beOne membership does not come into being in the first place.

2.2.  Admittance to the beOne membership programme.

A person can gain admittance to the beOne membership programme in the following ways:

When registering, all required fields must be answered truthfully and in full. To participate in the beOne membership programme, a valid email address must be provided. It is not possible for two members to use the same email address. Members may not share their password with third parties and are responsible for the use and confidentiality of their login data. If the registration is successful, the member immediately receives access to their beOne profile (including access to the various functions of the membership area on the website, online booking as a logged in member, etc.).

Changes to the email address, postal address, name or other relevant information can be made directly by the member in their beOne profile on the website.

2.3.  Costs

Participation in the beOne membership programme is free. A physical beOne membership card is not issued.

2.4.  Consent to receive newsletters and other information

By joining the beOne membership programme, the member consents to receiving electronic messages about the programme (general information, overview of bookings, personalised information and ‘offers’, etc.). If the member does not wish to receive such information, they must cancel their membership in the beOne membership programme (see item 4). Moreover, the member consents to receiving the standard Motel One Newsletter. If the member no longer wishes to receive this newsletter, they can unsubscribe to it at any time by clicking the ‘Unsubscribe’ link at the end of the email or in their beOne profile. This procedure does not affect membership of the beOne membership programme.

2.5.  beOne profile

The beOne membership programme can only be accessed digitally via the web page. All information about the beOne membership programme and participating in the programme is available at The beOne profile enables members to do the following:

  • view and change saved contact information

  • add, view and change a billing address

  • add, view and change payment information

  • add, view and change a partner code

  • view their bookings and reservations

  • view their booking history and change current bookings if necessary

Members are required to keep their personal information (name, email address, postal address and other information relevant for the booking) up-to-date and to enter any changes in their beOne profile.

Online access may be interrupted for reasonable periods of time for the purposes of maintenance or improving the beOne programme.


3.1.  Registration benefit
Upon successful initial registration, the member receives a one-time voucher for a breakfast that can be redeemed during their next direct online booking through their beOne profile. The voucher must be redeemed within three months. If the member cancels their membership and then rejoins, they are not eligible for a new voucher.

3.2.  Recurring benefits
The member also has access to the following recurring benefits if the member books as a beOne member while logged in to their beOne profile on or the app:



  • 1 free Welcome Water per stay and room
  • Faster, easier booking using stored data
  • Sleep-in Sunday – free late check-out on Sundays (subject to availability) Check-out at 3:00 pm, only for stays with a Sunday check-out.


4.1.  Validity
Membership in the beOne membership programme begins with successful registration and is valid indefinitely except in the case of cancellation as per item 4.

4.2.  Cancellation by the member
The member can cancel their membership in the programme with immediate effect at any time by clicking ‘Delete profile’ while logged in to their profile and confirming the choice by clicking ‘Delete profile’ again in response to the question ‘Do you really want to delete your profile?’

4.3.  Cancellation by the user
The user of these general terms and conditions is entitled to cancel the membership for good cause without notice and without compensation. Cause for cancellation includes violation of the these general terms and conditions, the general terms and conditions of the participating hotel, providing false information, and any inappropriate or criminal conduct (in particular unpleasant, malicious or offensive behaviour toward hotel staff or guests) by the member. The user reserves the right to pursue further rights and measures in such a case.

4.4.  Form of the cancellation
All cancellations must be in writing.

4.5.  Legal consequences of cancellation
Cancellation of the beOne membership results in complete withdrawal from the beOne membership programme.  


The user and the participating hotels are only liable for damages incurred by the member in connection with their membership if the damages are due to intent and gross negligence. Any compensation for damages is limited to the amount of the typically foreseeable loss. This does not affect any assertion of contributory negligence. The present limitation of liability does not apply in the case of loss of life, bodily injury or damage to health, claims under the Product Liability Act, and insofar as the law prohibits such limitations.


6.1.  Changes to the general terms and conditions
These general terms and conditions can be changed in part or in full by the user at any time. In the event of any such changes, appropriate consideration will be given to the interests of the member. Insofar as changes substantially affect the rights and obligations of the member, members will be notified of this prior to enactment of the changes in their beOne profile or via email and will have the opportunity to object within a reasonable period of time. Moreover, the beOne membership can be cancelled at any time as per item 4. Insofar as the participation in the beOne membership programme continues without objection, this signifies the member’s consent to the new general terms and conditions. If a member objects to the change within the allotted time period, their participation can be cancelled by the user in accordance with item 4.

6.2.  Changes to the beOne benefits

The user is expressly entitled to change the beOne benefits specified in item 3 in part or in full at any time. Refer to item 3.1 for information regarding the procedure. 


With their registration for the beOne membership programme, the member declares their consent to the use of their personal information in accordance with the data protection provisions.


With their registration for the beOne membership programme, the member accepts the present general terms and conditions without reservation. The present general terms and conditions replace any previous agreements and are subject to German law without prejudice to any mandatory protective provisions applicable in the country of residence of the consumer. The place of fulfilment is Munich.


All information and details regarding the beOne membership programme can be found at