Motel One Newcastle
What our guests say
Very good
Overall rating from 3,211 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.4 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.1 of 10
An excellent stay with friends. Extremely helpful and friendly staff.
Welcoming staff. Clean room. Comfortable bed. Good location. Excellent price
Excellent service, clean hotel room.
Great. Location super. Staff very welcoming.
I have been away with work and project for a while, and returning to Motel One this week felt like a home from home. As ever, the staff were friendly, and the hotel just as welcoming, clean, warm and comfortable as ever.
Booked last minute and could not fault this hotel, staff are extremely friendly and perfect central location with quiet rooms.
Lovely welcoming atmosphere, all staff where friendly and keen to help when needed. Room was clean, tidy and had everything we needed (we obly stopped 1 night) but could of easily stayed longer. Even woth it's location in the party part of Newcastle the room was very quite and nothing could be heard from outside
Very professional staff, excellent location, lovely room. Always try to get back if in town,
This is the third time we have stayed this year and the fact upgraded was disappointed with the room as it was a basic standard room which the air conditioning did not work so the room was very hot. Very disappointed as upgraded for this exact reason.
Great location staff were friendly and helpful will definitely stay again
Absolutely amazing hotel ! Friendliest reception upon arrival couldn't be more helpful and friendly then the bar staff were absolutely brilliant
The staff are all lovely and very helpful. We found a hair on the bed and we asked for our room to be cleaned and new towels and toilet roll etc on the second day and that didn’t happen. Overall nice stay. Carpets really need updated and or/cleaned. They are pretty Doty looking
A comfortable room in a lovely hotel friendly and accommodating staff.
Best location in Newcastle. Stayed here 3 times staff are professional & friendly hotel is lovely inside great bar area & outdoor seating area.
The room was very warm and air con did not seem to be blowing cool air. Room was small with no wardrobe or drawers. Okay for 1night but not ideal for a longer stay.
We recently stayed at Motel One Newcastle for one night while visiting the city to see a show, and it was a great experience overall. The location is fantastic—right in central Newcastle, making it really easy to find and perfect for getting around. Everything we needed was within walking distance, which made our short stay even more convenient. The hotel itself was clean, modern, and well-maintained. Our room was a good size, as was the bathroom, and everything felt comfortable and thoughtfully laid out. The room included all the amenities we needed for a short stay, although a fridge would have been a nice addition. One of the highlights was the bar area, which had a lovely atmosphere and very reasonable prices—ideal for a relaxed drink before or after heading out. The staff were also friendly and welcoming throughout our stay, which made a big difference. Overall, we had a really pleasant stay and would definitely recommend this hotel to others. We’d happily stay here again on our next visit to Newcastle.
Certain rooms need up dating , your air con in the hotel on put out heat even on lowest setting
Great experiance once again.
We stayed at Motel One for 3 nights. The room was small but was adequate for our needs. We arrived akte in the evening, check in was seamless. Upon entering the room the toilet was dirty but nothing flushing couldn't fix. We didnt avail of the breakfast but there were plenty of options
Everything was fabulous, but for the room temperature. It was far far too hot in our room even with the window open all day and night. There was no option for air-conditioning to help with the problem
Great value. Very convenient fot Theatre Royal.
I didn’t notice any fish items in the breakfast. Everything else exceptionally good.
Excellent location for my needs. Excellent midweek prices. Fabulous staff. Good rooms with comfortable beds.
Very well designed and comfortable rooms with very helpful and friendly staff. The hotel was calm and relaxing and excellent value for money .
Clean, good location, great price and the staff was lovely. Liked the free WiFi. Thanks a lot.
Our room 542 was far too hot, even on the lowest setting, window open, door wedged open. My young son became ill, overheated, reported to reception. Staff were wonderful and took care of us both. I would have rated higher otherwise. I would still recommend this hotel, gorgeous lounge / bar area but don’t stay on the 5th or 6th floor. Great staff and location. Upgrade of vacuum cleaners required, lots of hair stuck to bedroom carpet.
Always a brilliant stay.
The rooms are clean & comfortable & the staff are very polite & friendly. Very good value for money.
The hotel was very nice. However, the room temperature was too warm so I opened the window. Also, the pillows were too deep so I squashed them into a more elongated shape.
Lovely hotel
Got a very warm welcome at reception. Room was lovely - such a comfortable bed. Was pleased the room was not too hot. Approved of all the sustainability actions being taken and really enjoyed the breakfast. The organic muesli was great, and the bread was delicious. Big shout out to Ming on reception who was so welcoming, and even lent me an umbrella, when I had to go out in a downpour.
Very nice hotel with friendly staff. Breakfast was good and I like the 1200 check out time.
Lovely quiet room. Excellent location and tasty breakfast.
We stayed in a superior room. The rooms pillows were square like sofa cushions, extremely uncomfortable and my partner had a sore neck from them. Our room was right by the bars on the front so noise was a problem till the early hours so we didnt get much sleep. No lock on the bathroom door either. I did message the hotel and said we were staying for my partners birthday and they wrote out a card and put some sweets out on the bed which was really nice and appreciated. David on the bar was great! The hotel was very clean! We would return if pillows were different.
Reception staff very friendly and helpful changed our remote control as this wasn’t working. bed was clean and comfortable but the carpet was full of stains and hadn’t been hoovered in a while there was paper and silver foil off tablets around the bed. Walls in the bathroom dirty . We had a quiet room overlooking the carpark and for this I was grateful. Bar was well stocked . We didn’t pay for breakfast as thought it was a bit pricey for a continental breakfast . Would stay again as a great location for the city centre and the railway station
Hotel staff friendly and reception area nice. Our room was extremely hot and we couldn’t get it to cool down so unfortunately we had a terrible sleep due to this. There was also a strong smell of urine in the toilet and didn’t feel the room was very clean. Hand prints on head board and hand marks all over inside of toilet door and also hairs on the bed. Not what I would expect for what we paid for the room. I believe there was also supposed to be water in room if you are a motel one member but there wasn’t any.
Lovely hotel with great location and all staff we’re really friendly and helpful
Great location, clean room and good price.
The hotel is really nice but the room was quite noisy from people both inside and outside the hotel. There was no bin in the bedroom. The heating was not very good either. The TV signal was so bad it was unwatchable and the Internet signal free WiFi was terrible. The room looked out into the bar across the road and did not feel private.
2nd time I have stayed here. Great location. Nicely maintained. Room was a little small for my two night stay. Staff efficient and friendly.
Brilliant one night stay
Receptionist was amazing, I had booked the wrong day in error and she managed to resolve the issue. So helpful and friendly.
The place is neglected and is slowly falling apart. There are loose floorboards under the carpets, loose light fittings, and the same applies to the showers. It’s somehow holding together, but it isn’t what you would expect. The staff was friendly, but not particularly hospitality-oriented.
First impressions of the hotel were it was very lovely and the staff very friendly and helpful. I had requested a room on a higher floor/quieter part of the building as was aware that it was a central hotel near pubs etc. We got put on the first floor right next to the lift stairs. This was fine for the first night but from the second morning right through until we checked out 2 days later, it was constantly noisy. Mainly due to other guests who were drunk shouting up and down the corridors and being in the room beside ours and banging their headboard against ours. The room was so warm the first night that we requested a fan for the second night. The staff offered to move us rooms to a lower floor but we declined due to only having 1 night remaining and didn't want to move all our stuff. He suggested we open the window and turn off the air conditioning to see if it helped with the heat. Unfortunately staff stood under our bedroom window for their smoke breaks so it soon became apparent we couldn't open the window for long. Although there was a few hiccups, I know this isn't at fault of the staff and they were all very nice and welcoming. I would love to stay at another location in the future, just not Newcastle City Centre again unfortunately.
Always our go too even better with the app and discount would like a bottle of water in the room beyond that it’s always good one problem we did experience this time the extractor fan wasn’t working in the bathroom
Lovely clean room , excellent location
Great location for all Newcastle has to offer. Well equipped rooms with comfortable bed. Shower a little poor in strength. Friendly and welcoming staff. Good value for money.
Great location in the city centre.Also we chose a room with a view and it didnt dissapoint.The room was on the sixth floor and it was clean and spacious for the two of us.Shower was a delight and the rooms quirky style was very modern.Continental breakfast was most welcome and had a varied choice to suit most tastes.Staff were pleasant.Motel One certainly has its own thing going on and is different to the standard hotel and we are delighted to have stayed there.Very well priced considering its location and well worth it.
Comfortable but small room, a little warm and therefore stuffy, though we turned the heating down, the window only opened a few inches so had trouble keeping room fresh! Lovely bar area, breakfast fine but we do prefer English to continental!
Thank you so much , had a terrific time in Newcastle because of the experience of your hotel in Manchester , I came to Newcastle also Hotel was ideal for a solo traveller with very little luggage . Staff all excellent, special thanks to Rachel at desk , warm and friendly Geordie Location great , once you find your bearings , short distance to railway station and football ground I wd have given you 10 , if you had more channels on TV lol but I switched it on once to watch Wales game lol Thanks again , great value also ,
Gallery
Everything you need at a glance
- Tea and coffeeIn-room preparation facilities
- Free WiFiThroughout the premises
- Arrival and departureCheck in 3pm/check out midday
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Stay in parents’ roomFree for children up to 12 years old
- Drinks and snacksDiscover our wide selection at the One Lounge
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Pets welcomeContact the hotel directly
Our rooms
The One
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
The One with a view
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- With view
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
The One For One
- Room size 14 m²
- French box-spring bed (140 cm)
- In historic building
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Special One
- Queen-size box-spring bed (160 cm)
- In historic building
- Seating
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Wardrobe
- Room size 18 m²
- Some with view over the historic city centre
The One accessible
- Room size 16 m²
- Queen-size or king-size box-spring bed (160-180 cm)
- Granite bathroom with rain shower
- 40'' flat-screen TV
- Free Wi-Fi
- Some with view over the historic city centre
Location and surroundings
Hotel Newcastle
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
