1. Scope

These General Terms and Conditions apply to all Guest Accommodation Contracts concluded between Motel One Betriebs GmbH as the managing company of Motel One Hotels in Germany and third parties (Guests). These Terms and Conditions are displayed clearly visible in every Motel One Hotel. In terms of the provisions of the German Civil Code, this gives sufficient notice of these Terms and Conditions to customers, the parties to the accommodation contracts and any third parties.

 

The acceptance of a reservation made by a Guest constitutes the agreement of an Accommodation Contract. This Agreement, comprising the reservation of rooms, is binding to both parties to the contract. Reservations for rooms that have not yet been paid for are valid until 18:00 hrs of the day of arrival. Guests are not entitled to accommodation in a particular room. The Hotel reserves the right to re-let reserved rooms following expiry of the reservation period. The Hotel will provide Guests with a binding booking or reservation number and, upon request, a written booking confirmation.

 

A reservation is guaranteed following provision of a valid credit card number or if the reservation has been confirmed with a legally valid signature and a company stamp and has not been cancelled before 18:00 hrs on the day of arrival. If a Guest fails to make an appearance (No Show), he will be charged the full amount due for the reserved rooms minus any recovered expenditures.

Bookings made through quota contracts or reservations for more than 5 rooms per night are subject to the cancellation periods and other regulations agreed in these contracts.

 

The price for a booking must be paid in advance and at the latest upon arrival at the hotel.

 

The Hotel accepts Euros in cash, EC cards, Euro cards, Visa cards and Amex payments in Euro. The Hotel does not provide any services on credit.

 

Guests may occupy their rooms from 15:00 hrs on the day of arrival until 12:00 hrs on the day of departure.

 

The Hotel does not accept any liability for Guest property, objects and materials left in Hotel rooms that are open to the public, in technical facilities and in the Hotel lounge. Nor does it accept liability for Guest vehicles and objects left inside them, including live animals. The Hotel does not accept any liability for items, no matter of what type, brought into the Hotel by Guests, and does not accept responsibility for their fate. This applies in particular to valuables. Please note that the Hotel does not offer storage inside a Hotel safe or similar secure storage facility to its Guests for such items. Any items brought into the Hotel are therefore brought in at the Guest’s own risk. The Hotel furthermore does not accept any responsibility for any luggage, bags or other items left behind in rooms or designated luggage storage facilities following a Guest’s departure for collection at a later time.    

 

It is prohibited to consume food and drink obtained from outside the Hotel inside the Hotel’s public areas. Breakfast may only be taken within the designated public areas (bar, lounge). Guests are prohibited from removing any of the items offered as part of their breakfast and taking them with them. The preparation of food in the Hotel’s rooms is prohibited.

 

All Motel One Hotels in Germany a non-smoking hotels. Smoking in both the Hotel’s public areas as well as Guest rooms is therefore prohibited. The Hotel shall be entitled to demand that Guests reimburse any associated special cleaning costs, as well as loss of earnings arising from an inability to re-let a room, in the event of non-compliance. The Hotel hereby expressly reserves the right to deduct these costs to the amount of at least Euro 50 from a Guest’s credit card deposited for security.

 

Any changes and subsidiary agreements to this Agreement require written form to be legally effective. The same applies to a waiver of the requirement of written form.

 

The place of jurisdiction for all disputes arising between the parties to this contractual relationship, provided one of the contractual partners of Motel One Hotel is a businessman, a legal entity under public law or public law entity with special funds, is Munich.

 

Motel One Betriebs GmbH | Theatinerstr. 16

 D – 80333 München | info@motel-one .com