Terms & Conditions Motel One Germany Betriebs GmbH(2013-04)

1. Scope
These General Terms and Conditions apply to all guest accommodation contracts concluded between Motel One Betriebs Germany GmbH as the managing company of Motel One Hotels in Germany and third parties (guests). These terms and conditions are displayed clearly visible in every Motel One. In terms of the provisions of the German Civil Code, this gives sufficient notice of these terms and conditions to customers, the parties to the accommodation contracts and any third parties.

2. Reservations
The acceptance of a reservation made by a guest constitutes the agreement of an accommodation contract. This agreement, comprising the reservation of rooms, is binding to both parties to the contract. Reservations for rooms that have not yet been paid for are valid until 18:00 hrs of the day of arrival. Guests are not entitled to accommodation in a particular room. The hotel reserves the right to re-let reserved rooms following expiry of the reservation period. The hotel will provide guests with a binding booking or reservation number and, upon request, a written booking confirmation.The resale and/ or subletting of reserved rooms is prohibited. In particular, the subletting of rooms and/or parts of rooms to third parties at higher rates than the actual room rates is inadmissible. Furthermore, the transfer or sale of bookings made with the hotel is not permitted. In the event of any of the above, the hotel reserves the right to cancel the booking, especially if the guest, in executing such a transfer/sale, has provided false information to the third party about the method of booking or payment.

3. Guaranteed reservations, cancellation periods
A reservation is guaranteed following provision of a valid credit card number and has not been cancelled before 18:00 hrs on the day of arrival. If a Guest fails to make an appearance (no show), he will be charged the full amount due for the reserved rooms minus any recovered expenditures.?Bookings made through quota contracts or reservations for more than five rooms per night are subject to the cancellation periods and other regulations agreed in these contracts.

4. Advance payment of room charge
The price for a booking must be paid in advance and at the latest upon arrival at the hotel.

5. Value-added tax
Applicable rates are total gross rates including all taxes, fees and other charges. In case of changes of tax or fee rates as well as the charge of new or additional taxes and fees – that are unknown to the parties at this time – Motel One Germany Betriebs GmbH reserves the right to adjust the named rates and prices accordingly.

6. Means of payment/ provision of services on credit
The hotel accepts payments in cash (local currency only) by EC or credit card (Visa, Master, Diners and American Express). The Hotel does not provide any services on credit.

7. Occupancy times for reserved rooms
Guests may occupy their rooms from 15:00 hrs on the day of arrival until 12:00 hrs on the day of departure.

8. Guest liability for Guest property
The hotel does not accept any liability for guest property, objects and materials left in hotel rooms that are open to the public, in technical facilities and in the hotel lounge. Nor does it accept liability for guest vehicles and objects left inside them, including live animals. The hotel does not accept any liability for items, no matter of what type, brought into the hotel by guests, and does not accept responsibility for their fate. This applies in particular to valuables. Please note that the hotel does not offer storage inside a hotel safe or similar secure storage facility to its guests for such items. Any items brought into the hotel are therefore brought in at the guest’s own risk. The hotel furthermore does not accept any responsibility for any luggage, bags or other items left behind in rooms or designated luggage storage facilities following a guest’s departure for collection at a later time. 

9. Food and drinks
It is prohibited to consume food and drinks obtained from outside the hotel inside the hotel’s public areas. Breakfast may only be taken within the designated public areas (bar, lounge). Guests are prohibited from removing any of the items offered as part of their breakfast and taking them with them. The preparation of food in the hotel’s rooms is prohibited.

10. Non-smoking inside the Hotel
All Motel One in Germany are non-smoking hotels. Smoking in both the hotel’s public areas as well as guest rooms is therefore prohibited. The hotel shall be entitled to demand that guests reimburse any associated special cleaning costs, as well as loss of earnings arising from an inability to re-let a room, in the event of non-compliance. The hotel hereby expressly reserves the right to deduct these costs to the amount of at least EUR 50.00 from a guest’s credit card deposited for security.

11. Pets
Pets are subject to the approval of Motel One. Any guests wanting to bring one or more pets must announce their intention in advance. If Motel One accepts pets, it does so on the proviso that they are kept under the continuous supervision of the guest, that they are free from disease and that they do not pose any other risks to other guests or the hotel staff. Guests are not permitted to have more than two pets per room. A pet (pets) must not be taken to the Motel One breakfast room or bar. A fee of EUR 5.00 is payable per pet per night. However, this does not apply to guide dogs for the blind, the deaf or persons with other disabilities. Such persons are permitted to bring their dogs free of charge and at any time.

12. Group reservations
Reservations of eleven rooms or more must be guaranteed by advance payment. In this respect, the separate terms and conditions of each hotel also apply.

13. Place of jurisdiction
The place of jurisdiction for all disputes arising between the parties to this contractual relationship, provided one of the contractual partners of Motel One is a businessman, a legal entity under public law or public law entity with special funds, is Munich.

Motel One Germany Betriebs GmbH | Theatinerstr. 16  |D – 80333 Munich | info@motel-one.com

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2013/04