The staff is very friendly and willing to help. It is also very well located and lets the guest walk to Grand Place in 5 minutes. Also near the Central train station. Hotel is very modern, all is new and cozy. The price is fair.
The air-conditioner has the strange \"behavior\" to only deliver when it is around 6:00 in the morning. First I thought there was something wrong in the bedroom and asked for some testing, and they said it is the normal operation to not be cold as we might expect. So be it. Other than that, I haven't really seen any problem.
Parking, ambiance, bed's quality
After a long working day, I found my room not cleanned and at the reception said to me that it was not possible to do something, at this time 19:00, no body can clean and make the room!!!
A very interesting and welcome surprise
Better inform your hosts in advance that no minibar available in the rooms. At least after the reservation
NOT AT ALL CORRECT, AS I COMPLAINED WITH THE RECEPTIONIST, TO SELL ON WEB DOUBLE ROOM WITH TWO SINGLE BEDS WHEN THE BED IS ONLY ONE AND THERE IS NO WAY OF SEPARATE THEM!!!!!!!
The handicap room, is not really accessible. The door is to heavy to open alone. The shower is impossible to use, there's no shower wheelchair, instead they gave me a normal office chair to take a shower.
Everything is well organized and efficient. Staff is friendly. Room was clean
I prefer bar soaps and shower curtains
Nice, clean, central and comfortable
No local specialty at breakfast.
Great welcome and attention for our wedding birthday, highly appreciated. Excellent location, and good public parking .
Door between bathroom and bedroom noisy, because can't slow down while closing.
Buena relación calidad-precio. Situación.
Habitación muy pequeña. En España no cumpliría los estándares en su categoría.
Comfortable, useful position, friendliness, first class tv in the room
toothbrush not present, too few channels in the TV
Nice facilities outside of the hotel. Friendly and helpfull stuff. Proximity to the center of the city.
Construction site upon the window was very noisy in the morning! Bad smell in rooms and corridors. The room was small. No closet in the room...
Insonorizacion instalaciones y desayuno
El pijama de mi esposa fue sustraido del la habitacion suponemos que mezclado con las tohallas. Tras comunicarlo al personal del hotel y durante toda nuestra estancia no recibomos ninguna informacion por parte de los empleados a cerca del paradero del pijama rojo de mi esposa. A dia de hoy no hemos sabido nada ni nadie nos.ha escrito ni para discullparse.
Director was very proactive to overcome the shortcomings of the reception's staff.
Reception personnel not up to the task
exelent internet, German TV channels, very good solution for shower - no sliding danger, comfortable bed
no little soap, no Belgian (French - p ex. RTLTVI) channels, no music chanel:(; little room size + big LCD TV=danger of neg. radiation
We had a room just in front of a building works and it was a noisy in the morning.
MUY SERIO EL PERSONAL
Very good location. Hall very cosy. The colours of the decoration.
A reception girl only speak in English. The language in Brussels is french.
internet is exelent lot of German chanel
no Music chanel, no Belgian chanel (in French)
mattress is perfect
could it be a bit cheaper
Don't like to have to pay the stay before seeing the room
Friendly staff nice atmosphere
Need plugs near desk and a decent sized desk to work at.
One guy at reception the 13/06 around 22:00...! Cleaning lady!
We had problems with a/c, not working.. The answer of reception: bad luck, we cant solve it, open the window..
Lovely garden Nice enterior
Too small rooms
It was very nice to have the possibility to have breakfast in the open air. I especially appreciated to find egg and honey in the breakfast buffet.
Breakfast room a bit small at rush hour. What would be great : a fresh orange juice machine...
good central location new and nice hall good value for money
missing soap bars in bathroom limited offer of tv channels, while in brussel every hotel has a huge variety of european national tv channels missing light curtains for shade&privacy during the day missing a pc for guest's use in the hall
Too long too slow row for check-in Extremmely poor (no) wardrobe in the room
La atención en el hotel es excelente, siempre con una sonrisa y mucha amabilidad. La.ubicación es muy buena.
Hotel magnifique toute est nickel le seul bémols il manque un mini bar dans la chambre.
hotel neuf (literie, propreté, chambre bien conçue pour un séjour court)désign chaleureux, jardin intérieur très agréable.personnel trés agréable disponible...
dommage que votre site soit accéssible excusivement en anglais ou allemand. je suis donc passée par un intermédiaire.
Very nice stay overall.
If I am to stay here in the future, I will need a \"breakfast included\" price for the room. I was surprised that this was not possible at the moment.
Location, atmosphera, CleanTechs
Romo vertidas small, without the posibility of using phone to call outside the hotel, with facilities for have good the trausers