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Booking

How can I make a booking at Motel One?
You can reach Motel One via Motel-One.com or directly by telephone in the respective hotel.

Can I also book on Motel-One.com without a credit card?
Yes, you can easily make non-guaranteed bookings without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

When will I need a credit card to make a booking?
You will need a credit card in order to make a guaranteed booking with Motel One (via Motel-One.com or by telephone) and during trade fair and event times.

How can I make group reservations?
For group reservations, please contact the respective hotel directly. For group bookings for several hotels, please also contact one of your required Motel One hotels.

How many rooms can I book at once on Motel-One.com?
You can book up to 4 rooms at once via Motel-One.com.

What kinds of reservation are possible at Motel-One.com?
You can make both guaranteed and non-guaranteed reservations. With non-guaranteed reservations, your room will be kept up to 18.00 on the arrival date, with guaranteed bookings, we will also keep your room free for you in the event of later arrivals.

Is my booking on Motel-One.com safe?
Yes, your booking is safe – in particular, your credit card information and other personal details. We will guarantee this via a secure https server; all booking information will be SSL encrypted and will take place in a safe environment.

From when can bookings be made at new Motel One hotels? How can I make bookings for these?
Bookings can be made on Motel-One.com for all new openings as far as reservations can be accepted. This is normally approximately three-to-four months before the hotel has opened.

Can parking spaces be reserved?
No parking spaces can be booked in advance at Motel One.

Rates

What is the Best Price Guarantee?
Motel One offers the Best Price Guarantee via Motel-One.com. This means we can guarantee that you will not be able to make a booking for Motel One any cheaper via any other website. Motel-One.com is guaranteed always the best choice for booking one of our hotels. Detailed information is available via the button "Best Price Guarantee" on our welcome page.

What rates does Motel One offer?
Motel One offers a continuous Best Price rate. This amounts to – depending on the hotel – in a single room, €59.00 and €79.00. A supplement of €20.00, €50.00 or €70.00 applies during trade fairs and event periods.

What supplement will I pay for a second person in the room?
A second person will cost – depending on the hotel – €0.00, €10.00 or €15.00 per room/night.

What does it cost to park at Motel One?
There is no uniform price for parking services at Motel One. Parking is sometimes also free. Information on this is available on the respective hotel information page on Motel-One.com.

What does breakfast cost at Motel One?
Breakfast costs €9,50.*

*In our Motel One London-Tower Hill, Manchester-Piccadilly, Edinburgh-Princes and Edinburgh-Royal breakfast costs £9,50.

Check in / out

What are the reception staffing hours at Motel One?
This depends on the hotel – most Motel One hotels offer 24-hour reception, in all other Motel One hotels, reception is manned from 06.00 to 24.00. Outside these times, you can easily check in via the check-in terminal.

How do the check-in terminals work at Motel One?
For the check-in terminal, you just need a credit card that we accept or an EC card and your booking number.

From what time can I check in on the arrival date?
You can check in from 15.00 on the arrival date. When is the latest checking out time on the day of departure?

By what time should I leave the room on the day of departure?
You can check out up to 12.00 on the day of departure.

Amenities

How is a Motel One room furnished?
All rooms at Motel One have comfortable Queen-size bed or double beds, flat screen TVs, free WIFI, air conditioning, bath with shower/ WC and mobile workspace and chair.

Are the rooms at Motel One air conditioned?
Yes, all Motel One rooms are air conditioned.

Are there hair dryers in the room?
Yes, all Motel One bathrooms have hair dryers.

Are there telephones in the rooms?
No, Motel One rooms have no telephones.

Are there minibars in the rooms?
No, there are no minibars in the Motel One hotel rooms. There is however a comprehensive range of drinks and snacks in the One Lounge.

Are there barrier-free rooms at Motel One?
How can I make bookings for these?
All our hotels have barrier-free rooms. Please contact the hotel by telephone to make the booking.

Paying

Will the credit card that I use for the online booking be charged automatically?
No, the credit card will be checked and serve as guarantee for your booking. The stay will then be paid for on your arrival in the hotel.

Can I also book on Motel-One.com without a credit card?
Yes, you can easily make non-guaranteed bookings without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

When will I need a credit card to make a booking?
You will need a credit card in order to make a guaranteed booking with Motel One via Motel-One.com or by telephone.

With which credit cards can I pay at Motel One in the hotel?
Motel One accepts American Express, Visa, Master Card or Diner’s Club. You can of course also pay with an EC card or naturally, cash when checking in.

When do I pay my hotel bill?
At Motel One, you pay the full amount of your stay when checking in.

Modify & Change Booking

How can i modify or cancel my booking?
Your reservation or booking you can modify or cancel here

What are the cancellation conditions at Motel One?
Non-guaranteed reservations will lapse after 6:00 pm on the arrival date. They do not need to be cancelled. Reservations guaranteed with a credit card may be cancelled up to 6:00 pm on the arrival date. For later cancellations, we will calculate the cost of the overnight stay for the first night of your booking. For bookings during event and trade fair periods, a cancellation term of 14 days before the arrival date applies (6:00 pm).

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